I have spent my life in and out of hotels, meeting our incredibly dedicated, passionate and warm associates who tirelessly dedicate themselves to providing guests with the most memorable experience possible. They simply are the best in the business.
Recently I received word that one of our most loyal and dedicated associates, Tuni Kyi, will retire from the company after 37 years. Tuni started his career in 1979 as a management trainee just a few short years after emigrating from Burma to the U.S. as a political refugee. During his time with our company, he rose through the ranks but claims the highlight of his career was at the JW Marriott Hotel in Washington, D.C. While there he spent time with my parents and got to see first-hand the tremendous impact they both had on the business.
Even though my father was in his 80s and my mother in her late 70s, Tuni saw how focused they were on the guest experience and on how our associates were doing. My mother and father knew our success depended on how our associates felt about the company and their work. And even more importantly, they knew that managers like Tuni were key to making sure associates felt valued and appreciated at work – and that in turn our associates made sure our guests felt valued and appreciated. It’s a philosophy we still employ today.
I have been honored by the dedication of so many of our associates. Many, like my friend Tuni, have dedicated most of their careers to this company. I count it a privilege to call them associates and to have worked alongside so many of them as they strive for excellence in all they do.
I’m Bill Marriott and thanks for helping me keep Marriott on the move.