Rules for Success Recap

August 15, 2016

Mr M Blogging in OfficeA few weeks ago I posted a list of my rules for being a successful leader. I created my list based on my father’s guideposts to management. This list has served me well throughout my career.

I think each of the rules for success is essential for all leaders, and it turns out you agree. I received great feedback from associates and customers alike who are finding this list useful in your careers. I am honored to share my advice. Keep your feedback coming!

“The one I needed to hear today: ‘view every problem as an opportunity to grow.’ I'm in the middle of a challenging opportunity at my job and haven't had a good perspective on it. Thank you for helping me see it as an opportunity rather than a misfortune.”

“I just started working for Marriott and have put this list on the back page of my notebook for reference! Number 11 is my personal favorite.”

“‘View every problem as an opportunity to grow.’ I always say you saved the best for last. I have lived by it since I joined Marriott.”

“Thank you for reiterating these philosophies. I try to live, breath, walk and talk by your legacy every single day.”

“As a Marriott associate for 34 years, this list is great for training and has helped make me who I am today. My favorite rules are #8 and #9.”

“Having lists are always a good thing. It helps to keep you focused. I like rules #2, #5 and #9, but my favorite is #9. Too many times there are people who are determined and willing to learn the job but because of lack of experience, they never get the chance to prove their work. Great list to go by!”

“I appreciate all rules on the list and it was hard to think of one favorite. I will have to choose #10: ‘Customer needs may vary, but their bias for quality never does.’ We have a lot of returning customers and it is because of the quality of service, pleasant greetings and engaging conversations. I am proud to work for this company.”

“I love this list so much that I printed it as well! I'm not sure that I can pick a favorite—the combination of these habits creates a great leadership fabric (and we have evidence of this!)”

I’m Bill Marriott and thanks for helping me keep Marriott on the move.



Rolling With the Changes

August 1, 2016
Any company that’s been around close to 90 years has learned to roll with changes. Much of the reason we’ve been able to weather the good times and the bad is that our company doesn’t just accept change… we embrace it. It started just after my parents opened their root...

Rules for Success

July 18, 2016
I like lists. They keep me organized; they keep me focused. I operate best with lists. From my years writing on this blog, I know my readers like lists, too. Two of the most viewed topics on my blog have been my 12 Rules for Success and my father’s Guideposts...

A Safe Haven

June 14, 2016
It’s not uncommon for me to hear about how the teams at any one of our 4,400 hotels are going above and beyond to help a guest. It’s one of our core values… putting people first. I recently came across a newspaper article about the Courtyard Newark – University of...

Learn to Love the Pickiest Customer

May 31, 2016
We’ve all seen picky customers. They seem impossible to please… they’ll nitpick every little detail. It’s too hot, it’s too cold; the beds are too hard, the pillow are too soft. Most people throw their hands up and say “they’ll never be satisfied, I give up!” But, I challenge you...

Spirit to Serve

May 18, 2016
Some of our Marriott International Headquarters associates helping construct a playground. I mentioned last week that May is a big month for our company. We’ve got lots to celebrate during the anniversary month of our company’s founding. We spend a lot of time focusing on our terrific associates, applauding them...

A Time to Celebrate

May 12, 2016
Celebrating at the gala with the 2016 Awards of Excellence Honorees. The month of May is always a time of celebration for our company. We plan a number of exciting events around the company anniversary, May 20. Each year I look forward to one of my favorite events… the Awards...

Our Competitive Advantage

April 25, 2016
My parents' root beer stand in 1927 and the SpringHill Suites & Residence Inn San Diego Downtown Bayfront, opened earlier this month. Looking back at where we’ve come from – a small root beer stand started in 1927 – has always been an important part of our company’s culture. You...

Give Me a Break

April 11, 2016
Celebrating my recent birthday with my family at the JW Marriott Scottsdale Camelback Inn Resort. According to a recent study done by the U.S. Travel Association’s “Project: Time Off” campaign, American workers report using almost a full week less of vacation leave than they did 20 years ago. And, only...

My First Twitter Chat

March 29, 2016
Well I guess I’ve officially arrived in the 21st century. In February I participated in my first ever Twitter chat, along with my daughter, Debbie Marriott Harrison. And let me tell you, it was great fun! When our communications department approached Debbie and me to try a Twitter chat with...

Made in the USA

March 14, 2016
I’m proud to say we’re making history with the simple, cotton hotel towel. Marriott International has found a way to have the towels and bath mats for our U.S. hotels produced in the USA - with cotton grown in the USA. We signed a long-term agreement with Standard Textile to...