Marriott on the Move

Posted By: Jonas Bilenas (11/7/2007)
Comment: Marriott was always my first choice for hotel stays for business and pleasure. I always enjoyed a cigar, a drink and sometimes a snack at your bars that featured smoking. I never smoked in a hotel room. I was dissappointed when your smoking ban took effect and now Marriott hotels are on the bottom of my list for hotels I select when I pick a hotel to spend my money. Sorry to leave a great hotel but I will not spend my money where I am not wanted. Jonas Bilenas

Posted By: MN (10/16/2007)
Comment: I applaud Marriotts move to all non-smoking rooms! I am allergic to smoke (other posters: 2nd hand smoke is not the same as porn, alcohol, etc, since these do not get in my lungs like smoke does: fundamental difference) and I want to stay at Marriotts simply to support this trend. However, in my last visit, someone WAS smoking - several guests were upset, and the staff could not uncover who it was. The smoke was coming in the bathroom vents. Despite taping my vent shut, my room reeked. I skipped showering (what was the point?) and checked out 2 days early (my work was too important for me to be so out of it). I will stay at Marriotts again, to support Marriott's initiative, but I did begin to wonder, how can Marriott 'prove' someone is smoking? How can they really, truly prevent these silly (I'm trying to be kind, my real opinion is, ummm, different), sneaky smokers from smoking in their rooms? Oh, by the way, the staff was very warm, concerned, frustrated, interested in helping - they were great. I know even after I left that they were trying to solve the problem for other guests.

Posted By: Michelle White (10/14/2007)
Comment: For all of the smokers who have posted on this blog I pray that you never have the experience of checking into a hotel room and watching as your child coughs and hacks herself to sleep because she can't breathe due to YOUR smoking habit. I've stayed at hotels where we have been put in smoking rooms and where people have been smoking next door or in an adjacent room. I'm sorry, but my child's health is more important than your need to satisfy a habit. Why is your freedom to smoke more important than my daughters freedom to breathe? Why must I find another hotel in the middle of the night just because you don't want to have to go outside for 5 minutes? How selfish. I am thankful that Marriott has gone this direction and hope that other hotels follow. If you are a smoker you have to realize that your habit does affect others, whether you like it or not. The same thing goes for pet owners. Pet owners are assessed a fee at check-in, so that the hotel can go in and extensively clean the room. That fee is in place because pets can put everything from smells, to dander, to fleas in a room. Smokers are now assessed a fee to restore the room after they made it smell. What is the problem? If I go into a room and destroy it in some way I would expect to be fined. Anyways, Thank You Marriott.

Posted By: Michael J. (9/5/2007)
Comment: Does Marriot even care about the feelings of smoking guests. You guys will never see a dime from me ever again until you mend your intolerate ways. :(

Posted By: drug rehab (8/28/2007)
Comment: What can i say, smoking is bad we all know this and one of the most awful ways to dis is because of lung cancer.

Posted By: Mike (8/21/2007)
Comment: you lost me as a customer when I was charged for smoking in a room that I did not smoke in. I stopped smoking two years ago and because my old data on the rewards program showed smoking I got charged. It will take me forever to give away these points as I will NEVER stay in your properties again and was a VERY loyal customer!

Posted By: Irene Wilds (8/14/2007)
Comment: I have been very upset over this no smoking ban. I too purchased a timeshare when I could smoke and agree with the other comments about you should purchawe my time share back for what I bought for. If I am an owner, I should be able to do what I want. I am hoping to join a class action law suit against Marriott to purchase back any smokers time share as I feel this is against my legal rights

Posted By: Money (8/8/2007)
Comment: Well, if you're getting better ratings and happier customers, then banning the smoking issue was probably the right move. It is a little hard to swallow or accept - especially for smokers who like to relax and take it easy with a good cigarette or cigar, or pipe, at the end of the day. I can understand why they can't make any sense of the decision whatsoever, but understand your reasons for the decision perfectly. I think it makes sense - but it does limit what smokers can do or how the can relax. You will most certainly win over the non-smokers (who are probably the majority.)

Posted By: marriott loyal (8/6/2007)
Comment: just to say to all the smokers here.. you all know it hurts you and why should other people have to be exposed to your smoke. as for other people wondering about why there is no drinking ban.. 1 when you drink other people don't have to drink too. smoking doesn't give us non smokers a choice. 2 Marriott, if it were to stop alcohol or ban it might go broke, no business can do that. 3 every business has to implement change slowly to know its affect on its customer base. change is a slow progression. it does not mean that it will not happen in the future. thank you!

Posted By: RZ (7/31/2007)
Comment: Some people smell worse than cigarettes. Are they going to ban smelly people also. I hope so! You know what is really funny is, the people that have bad body odor always complain about cigarette smell. I guess they think it neutralizes their BO. As far as it being harmful, well that is a joke. Thier own cars are releases far more toxins. Nonsmoker, you are not going to live forever. Quit making excuses.

Posted By: Lou Osburn (7/26/2007)
Comment: There are products available that will not only remove smoke odors from rooms (if a person should not obey the new rule), but improve air quality by destroying mold mildew pathogens and other virus'/bacteria. Hotel chains who use such a product have found they are economical and EPA Registered to be non-toxic and biodegradable. Marriott Hotels in California and Texas use Nok-Out. It works great.

Posted By: P Nelson (7/23/2007)
Comment: The property I stayed in had NO affixed "No Smoking signs" signs. I was NOT told verbally at any time there was a no smoking policy. I was NEVER advised at the point of reservation (Expedia) that there was a no smoking policy. I NEVER received an e-mail notification. WHAT A RIP-OFF! This is a nastly little, sneaky con, designed to boost revenue by charging a $250 smoke recovery fee.

Posted By: Jerry Appell (7/6/2007)
Comment: Smoke free is great but how about the rest of the air quality? Your air conditioners do not remove humidity making for some damp rooms. A great environment for mold and bed bugs.

Posted By: Greg Sanders (7/2/2007)
Comment: yup, due to this smoking ban (and please please stop calling it smoke free. You are not "Free" when something is banned) I no longer stay at ANY Marriott hotels or resorts. You cant keep a small percentage of the rooms for smoking, then you cant keep me as a customer. You have no problem selling booze and porno movies to rent in the rooms, kind of a double standard if you ask me.

Posted By: Sergio (6/18/2007)
Comment: I am very pleased about the decision and I really wish all hotels would do the same. I work at a hotel where 80% of the rooms are non-smoking and is very hard to sell smoking rooms to a non-smoker. We loose a lot of business because of that. On the other hand if we sell a non-smoking room to a smoker, they usually understand that they have to smoke outside, no hard feelings.

Posted By: Lorna Johns (6/12/2007)
Comment: Your non-smoking policy was not in effect when I purchased two deeded weeks of ocean front property. I do not believe it is legally acceptable for you to alter a contract without contacting me first and giving me the option of selling the deed back to you. If you have such intense disregard for us so called "owners", then buy us out. I want my money back!!!!!!!!!

Posted By: eyewall (6/7/2007)
Comment: I am a smoker, but I have not smoked in hotel ROOMS for years out of respect for others. I have smoked on outdoor balconies where available. As an occaisional guest at Marriot brands, that is what troubles me. Apparently Marriott will not even allow you to smoke on on exterior bacony or patio. That being said, I will go elsewhere in the future. I do , however, have an upcoming trip where I will have to stay at a Marriott. I will cetainly abide by Marriott's policy when I make that trip. I will, however, smoke when I am off of the property. I can promise Marriott this, though. If I get charged $250.00 just because my clothes might vaguely smell of smoke, there will be litigation. I am an attorney and I can tell you that most states have statutes prohibiting discrimination against someone just because they happen to smoke. Marriott has placed me at the mercy of some housekeeper deciding whether I smoked in my room or not.

Posted By: Pat (5/29/2007)
Comment: I won't stay at any Marriott location as I always feel like I'm sealed into a place with no windows to open and no ventilation at all. Your smoking ban policy is clearly designed to make you money by not having to ventilate your rooms. They are stale and unappealing. And most unhealthy as there is no fresh air circulation. Super 8 is my choice even though I have the dollars, you'll not see mine. I want to stay where I can open a window and smoke.

Posted By: beachy (5/29/2007)
Comment: Antis get what they want, now they are still whining? What, rules don't apply to them, jsut nasty smokers? Dogs are now treated better than people. Children treated better than adults. I hope Marriott charges every anti the fine, especially those that have been at a BBQ or in their car for the day. That generates more pollution and toxins than SHS.

Posted By: hoooo (5/17/2007)
Comment: every one shold smoke were ever they whant

Posted By: Karina Mora (5/11/2007)
Comment: i am not of age to smoke and i do not but i do find that the banning of smoking deprives the u.s. citizens of their rights....what happened to our bill of rights..throughout the years this supposed constitution with all these equal rights has deprived our citizens of rights...well then what kind of government is this?? but i do honestly believe that the banning of smoking in your hotels will decrease the number of guests you serve thank you i am only 17

Posted By: Marchelle DiCaprio (5/8/2007)
Comment: I applaud their decision to go smoke free.... I however was charged $250 for smoking in the room and I do not even smoke. I went to a club the night before checkout and my clothes smelled like smoke. They do not even need to show proof of smoking just say you were smoking in the room to charge your credit card $250

Posted By: Bernie (5/1/2007)
Comment: I applaud the smoking ban (I'm a non-smoker, never have smoked anything in my life). However, this policy can lead to non-smoking customers being wrongly charged a fine for something they did not do! This just happened to me. I stayed at the Rancho Bernardo Marriott Courtyard in San Diego on the 26th of April. I received my bill, not knowing later I would be charged $250 extra because some housekeeper allegedly smelled smoke in my room. Upon checking into my room for the first time, I didn't smell ANY smoke, otherwise I would have complained to the front desk! I have a feeling this policy, while well meaning, could lead to fraudulent practices of overcharging customers (and increasing revenue) because of some "violations" of the smoking policy. I would hope Marriott would monitor this closely, otherwise they would risk losing loyal customers or face a lawsuit (even class-action) from performing deceptive practices.

Posted By: Mike Zievers (4/29/2007)
Comment: There is a Fairfield in in Mesa, AZ that some of the rooms absolutely reek with the smell of smoke. More effort has to be make to get that stench out. Mike Zievers

Posted By: Randy Gottlieb (4/24/2007)
Comment: You went non-smoking, I went to Hilton. I have been a Platinum member for many years. Good luck getting other country Marriott's to follow this and when do you plan to ban liquor sales on your properties. I don't drink and would prefer to stay clear of drunks. If your going to ban one you should ban the other or would that REALLY hurt your bottom line. I have one last vacation in Hawaii on you and then I'm gone.

Posted By: JRL (4/24/2007)
Comment: Your smoking ban provides both ethicial and legal high ground. Smokers' rants to the contrary, cigs kill smokers and passers-by alike. How long until some clever lawyers win REAL money against proprietors allowing toxics on their properties?

Posted By: Darlene (4/22/2007)
Comment: Last summer we vacationed in North Carolina and stayed in a couple of Marriott hotels during our visit. After arriving back home I received an email from Marriott's asking how our stay was? I responded back, stating that we enjoyed everything about our stay, except for the odor of cigarette smoke throughout the hallways and coming through our room during the night. I also made the comment, "If secondhand smoke can cause harm to people in California, than why is it any different in North Carolina?" Approximately two months after my response, coincidentally, Marriott hotels made a decision to make all of their hotels 100% smoke free. I realize it was a major decision for you to change the smoking policy and I praise you for it. Thanks for giving non smokers the freedom of not be subjected to something that can be potentially harmful. We will make it a point to stay at only Marriott hotels in the future.

Posted By: Tony (4/15/2007)
Comment: Okay, so I guess Marriot is one-sided on this issue. Since you support the liberal government and media, you have an apparent disrespect for some conservative thought. And the people that smoke. You must think that second class citizens smoke. Right? We are apparently messed up and should be treated like a criminal. It's your place and you can do what you want with it. That's the freedom. However, in YOUR OWN ROOM? I've stayed at Residence in in Wichita,Kansas for years. The rooms are seperate and the doors are outside. It's like an apartment. I could smoke 20 packs in their a day and the room next time me wouldn't know a thing. Those hard working aircraft people in Wichita, Kan like to have a drink and smoke after long days of intense work. But apparently you are one-sided and believe the media instead. It's almost like you are pro-Carry or pro-Bush. You want everyone to believe that way that stays at your hotel. You've lost my business.

Posted By: 1vmo (4/8/2007)
Comment: Sorry for not having all my thoughts together the first time. I was just wondering if this is all to protect your patrons and employees, Why do you sell tobacco products in your hotels???. If you were truely concerned about our health you should remove these products, or is the revenue that they provide too lucrative to give up.

Posted By: Luxury Travel (3/27/2007)
Comment: I second those who have already backed the decision to ban smoking in Marriott hotels. This is an issue of quality if nothing else... smoke lingers, it's not something you can easily irradicate when rooms have a short turn-around time from one guest departing to a new guest arriving.

Posted By: Andy (3/26/2007)
Comment: I enjoy smoking and have been active in opposing government imposed smoking bans. I believe that our governments should offer us as much freedom as possible and not find new ways to limit our freedom. I support Bill's decision as a business owner's right. I only oppose government imposed bans as it eliminates other business owner's right to determine how they will serve their clientele. As I support owners' right to choose; I will exercise my right to choose by staying somewhere else. I am glad that asthmatics and all the people who don't like the smell of smoke, now have a place to stay. I am truely happy for you. I can feel the joy you have in the words I am reading here. Bill responded to the market as he saw it, as anyone running a business does. It's his neck and his decision. That's why the govenment should not be making it for him. I make no judgement if it is a good or bad business decision. I am not in the hotel business and neither is the government. It's not in the bar and restaurant business either.

Posted By: Michael J. McFadden (3/17/2007)
Comment: I prefer to stay in hotels where the rooms are cleaned well enough that it wouldn't matter if someone had smoked in one the previous day. I would also be hesitant to stay in a hotel whose ventilation systems recycle so much of the air from other rooms where people may be suffering from SARS or other airborne diseases that actual particles and scents from smoke are not even effectively filtered out. And while I wouldn't condone smoking of illegal drugs, I am quite sure that some guests of Marriot indulge in such things, and if your systems can not guard against tobacco smoke being redistributed to other rooms, do I really want to have my family breathing crack or marijuana smoke? I have written about and feel strongly on the issue of unreasonable smoking bans and I will not be staying at a Marriott in the future. Banning smoking is a cheap way out of providing truly safe and clean accomodations for your guests.

Posted By: Mark (3/13/2007)
Comment: I applaud your decision to ban smoking in Marriott hotels. Smokers like Jay believe it is a "pain" to have to walk outside in incliment weather to feed their deadly habit. The rest of us believe it is a "pain" to suffer through second-hand smoke and the nasty stinch that permeates anything in the vacinity of the smoker. By banning smoking, you are sending a message that your hotels embrace a higher standard of quality.

Posted By: Karesa Knight (3/13/2007)
Comment: Mr. Marriott, I bet if you did a survey, you would find that you may have gained more patrons then lost. I deal with this battle daily in my own community. However, I FIRMLY believe that tobacco is a KILLER and we should protect EVERYONE, this includes your guest but also the employee's of Marriott's across the Country!! THANK you for taking this bold step. I can tell you, when available, I choose Mariott's over any other hotel!!!

Posted By: Jay (3/12/2007)
Comment: As a Plat MR rewards member. I have a suggestion. I am ok with banning smoking in rooms and the restuarant. But can you please make a exception in the lobbby bar areas, such as your sports bar's. I travel a great deal and stay at marriott's exclusively. When It is 10 below and your in Chicago it is a pain to walk 15 min and go outside and smoke. Banning smoking in bars is just wrong.

Response: I'm responding behalf of Mr. Marriott. We tried to isolate smoking to single areas but with shared entrances and shared ventilation systems, such as in hotel lounges, it just didn't work out well enough.

Posted By: Bill (3/11/2007)
Comment: I applaud Marriott's non smoking policy. You have come a long way since I had to complain about one of your associates smoking inside the lobby at one of your Courtyard Inns (and your customer service manager more or less aid that since it wasn't banned in that city, he wasn't going to do anything about it!) That was over 10 years ago and I still am not happy over that reply. Still, I have been a loyal customer and I applaud the non smoking policy ...I have been patronizing Marriott even more because of this. I hope you keep up your enforcement efforts, they need to be improved. What has startled me is the comments of some of the smokers here. It really is an eye opener to see the perspective of some of these people. The smoke is annoying and unpleasant without even taking into consideration the Surgeon General's report. Some of these people don't seem to care whether the smoke annoys others and seem insistant upon smoking regardless of any other consideration. I wish I knew which hotel chain they are going to so I can be sure to stay away from that one! The reason I say that is the biggest problem I've had with Marriott is that they are often full, and I expect this to be a greater problem now. Thank you and please consider expanding this smoke free policy to other countries. Worldwide, it would be good to at least have the policy of no smoking in lobbies, hallways, public areas, or within 25 feet of any entrance or exit (including employee entrances and exits). It was disturbing to read about the smoking in the lobby at the Warsaw Marriott. Reminds me of that Courtyard. Thank you.

Posted By: Mike Sawyer (3/10/2007)
Comment: Mr. Marriott, A humble thank you for leading your corporation into a healthy path. Hope your business prospers for this courageous and caring decision. With compassion, Mike Sawyer Birmingham, Alabama

Posted By: http:// (3/9/2007)
Comment: You did the right thing Bill! Don't listen to those naysayers!

Posted By: joseph finn (3/8/2007)
Comment: How about, instead of banning smoking at ALL Marriots, just designating some brands as smoke free and some as not? I would tend to think a person staying at a Residence Inn or Townehouse Suites for an extended period of time would like the option of a smoking room. Or a person traveling for Business the comfort of a smoking room at a Courtyard. The city were I am employed (Woburn, MA) has 4 Marriotts( Two Courtyards, a Fairfield Inn and a Residence Inn). Within 3 miles of these hotels are 3 more Marriott hotels. If say you banned smoking at the Courtyard hotels, then still had 80% of non-smoking rooms at the Residence Inn and Fairfield, you could easily accomadate both.

Posted By: Karen Lain (3/7/2007)
Comment: Thanks Marriot, for doing the right thing and going smokefree. I live in Kentucky, where I witness the devastation of smoking and secondhand smoking every day. About a month ago, ten people died, most of the children, in a house fire caused by a careless smoker who dropped a lit cigarette in a chair. The same thing could happen in a hotel, Marriot or otherwise. So what if a few unhappy smokers refuse to stay in a Marriot because of their smokefree policy? Their habit causes death, and places are so much better off without them. The Marriot hotels are the only place I will take my family to, because of their intelligent, smokefree policy. Again, thanks.

Posted By: Jim Mayotte (3/7/2007)
Comment: I am a customer of Marriott and your decision is the right way to run a hotel. We will not stay at lodgings that allow smoking.

Posted By: George Paterson (3/7/2007)
Comment: Dear Sir, First of all, I utterly respect your decision to ban smoking in your Hotels. As a business owner it is your prerogative to set the rules. However the decision to allow smoking to continue in your establishments that are located in areas that either have a larger prevalence or tolerance of smoking whist jumping on the popular anti-smoking bandwagon in America smacks of hypocrisy, Political Correctness and shows an insulting disregard for 25% of your fellow citizens. I have used your hotels regularly for work and leisure over many years. Sad to say you will not be receiving any more business from me or mine. I have instructed my secretary never to book Marriot Hotels again even if that means giving my patronage to inferior (or superior) establishments. Any inconvenience this may cause me is of no consequence as in all good conscience I cannot condone or support your alienation and persecution of ordinary people just because they choose to purchase and use a legal product. I, of course, will reconsider my position when and if you reconsider yours.

Posted By: CyZanne (3/7/2007)
Comment: Since when did the Mariott switch from the hospitality business to politics? The second hand smoke healthscare has nothing to do with health and everything with politics. ''Bill'', as some intimately call you, stick to what you sell best which is hospitality and let the politicians and anti-tobacco zealots sell the lies. Your livelihood depends on it, as their's depends on keeping the second hand smoke healthscare alive. Until you extend the hospitality that all equally deserve and you can easily offer by making smoking and non-smoking floors for everyone's comfort and enjoyment, you can kiss my business goodbye.

Posted By: Johnny Sutherland (3/2/2007)
Comment: Very impressed. I now live in Germany, and they are a long way from this. In a restaurant can share your table (not so uncommon) and just start smoking. It happened to us. Needless to say we didn't hang around much longer.

Posted By: Astria (3/1/2007)
Comment: I truly appreciate your decision. I wouldn't worry about the smokers. I truly believe we non-smokers will gravitate to Marriott more because of this bold move. Marriott time-share ownership here I come!

Posted By: Clifford Perrenod (3/1/2007)
Comment: Mr Marriott: Thank you for finally instituting the smoke free policy. I just hope all the others follow suit and in all states. It is pretty unhealthful to even sit in a roomand breath off the smoke and left over stale odors. It gets downright suffocating as I and others are alleric to tobbacco and you feel you can't breath. Keep up the good work.

Posted By: Hal Dieterle (3/1/2007)
Comment: Good job, Bill. There are fewer and fewer smokers these days, so catering to the majority of us who don't smoke (and don't enjoy staying in a room that stinks) is great. On a related subject: PETS: many of your hotels don't allow them and those that do charge a big fee (not a deposit, a fee). A recent study found that 76% of Americans consider their pet a part of the family; I know we do, and our Maggie (a Westie) loves to travel with us. She's very well trained and never messes or barks in hotel rooms. Would it not make sense to change your fee to a deposit, to be refunded when, upon checkout, you find the room clean and neat?

Posted By: Jason Fisher (2/28/2007)
Comment: A fine company making a fine decision.

Posted By: Dorothy Griffin (2/28/2007)
Comment: thank you! thank you! As a platinum member I too am very grateful that the hotels and Vacation Clubs are now all non-smoking. I only wish that the outside areas around the pools were also non-smoking.

Posted By: Daniel (2/28/2007)
Comment: I think the change to non-smoking is the smartest thing that can be done. As a person who has worked for several hotels, I can attest first-hand the troubles of working at a hotel and dealing with the person who ended up with a smoking room and had a miserable night. Also the smoker who couldn't even breathe in a smoking room because the smell was so bad, even after a full cleaning. The smoke gets in the paint, drapes, carpets, blankets, and you basically have to DESTROY a room to get the smell out. We had to convert a room or two in my time working for these places, and it's a difficult process. This wasn't something the Marriott brand took lightly, it is very costly to do this and they have surely weighed the pros and cons. I applaud them for doing this and think it's definitely a positive move.

Posted By: N.Cliff (2/27/2007)
Comment: I can't tell you how delighted I am that all of your lodging is non-smoking. You make it easy to make a decision about where to stay. Whenever possible it will be a Marriott property. Clean air/clean rooms. Wild applause to you!

Posted By: Damian (2/27/2007)
Comment: Thank you for the decision. I really hated it when I would check in and had to smell the smoke, and the musty aura it gave off. I travel weekly all over the country, and I do my best to stay at a Marriott Brand..from the oldest Fairfield in Dumas, Texas to the nicest ones in Florida, I am happy they are now NS...

Posted By: Bill (2/25/2007)
Comment: Thank you for making the hard decision. We own multiple weeks in the Marriott Vacation Club and we're living in our rooms and enjoying the facility's with family and friends, having clean air is not a privilege it's our right! Yes we're sad for our smoking family and friends but there pleasure is our pain and our right to clean air is non negotiable and thank you for providing a designated area so they may enjoy there pleasure. We shouldn't have air out a rooms for day's or move around the pool or bar and restaurants looking for clean air at others whim's, addiction or indiscretions. Again my thanks it's a great decision and common sense for all of us.

Posted By: D. Dillon (2/24/2007)
Comment: Thank you! Thank you! Thank you! Since smokers are an ever increasing minority, I wouldn't worry too much about their complaints about your smoke free policy and their threats to stay elsewhere. I am certain that many new customers will be attracted to Marriott properties because of your decision to go smoke free, more than might be upset and take their nasty and unhealthy habit some other place.

Posted By: Mike (2/24/2007)
Comment: Mr. Marriott- As a platinum member this move only makes me more loyal to the Marriott brand. You listened to the majority and made a sound business decision. I think the health of your employees and the comfort of most of your guest outweighs the concerns of people who smoke and have every right to do so...outside or at a different hotel.

Posted By: Tim Emmony (2/24/2007)
Comment: Well done on this decision; I really appreciate it. Glad also to see that you're ousting most selfish smokers, VIP or not - Marriott will be a more successful corporation without them! As an ex-Marriott staff member I applaud your decision as customers can never really see past their own smoke when deciding who it's "good for" and end up harming too many people.

Posted By: Kevin (2/23/2007)
Comment: Hey, all you people out there that don't like it - thanks for not staying at Marriott where you would be outside blowing smoke in my face as I enter. Bottom line folks - it is simple economics. Marriott corp figured out that going smoke free was better for the bottom line than not. Look up opportunity cost in the dictionary. They wouldn't do it if they thought they would make LESS!!

Posted By: Reagan (2/23/2007)
Comment: I am disappointed in this decision. While I am not a smoker, I have friends who are, and when we stay at Marriotts, it makes it more difficult to have to leave the property to find a place to smoke. It would have been nice if you could have left a bar area separate from the restaurant, where smoking is allowed.

Posted By: John Miele (2/23/2007)
Comment: Add another platinum member that will NOT be staying at any non-smoking properties. Free market, you own the property, and you can do as you wish, but please understand: I view this as a lack of respect for one of your best customers and I take this decision personally. It also states that my business is unwelcome. Smoke free may be trendy and politically correct, but you will be losing business, at least from me.

Posted By: Iulian Spircu (2/22/2007)
Comment: Good decision.Smoke free is fantastic.Do this in all your hotels worldwide.An excellent decision on your part.

Posted By: James & Ethel Hawkins (2/22/2007)
Comment: Yes! Yes! Yes! We applaud the decision to go NS! Can we expand it to include MVCI also? Thanks for a "cutting edge decision".

Posted By: Mike and Kathryn (2/22/2007)
Comment: We want to commend Marriot Corporation for making such a move to eliminate smoking from your properties. While some may criticize your decision, we give you an overwhelming standing ovation. You can plan on seeing us exclusively at Marriott properties due to this policy change.

Posted By: Glenn (2/21/2007)
Comment: Thank you for your Smoke Free policy. Marriot hotels are now always my first choice when booking a room. The number of nights I spend at Marriot properties will increase by around 50 nights this year.

Posted By: dmitri (2/21/2007)
Comment: We have an early flight out of Newark and were planning to stay in you nearby hotel. Then we heard about your ban and decided against paying an exorbitant price to be treated like criminals.

Posted By: Alan R. Hinds (2/21/2007)
Comment: Thank you for the no-smoking policy! Before the change, I always requested a non-smoking room. But, the hallways and restaurants still smelled of smoke, and the rooms often used unpleasant fragrances to hide any smoke that might seep in. And, in addition to the fresh air, now there is less chance of fire from careless smokers.

Posted By: Deb & Bill (2/21/2007)
Comment: We're very happy with the new no smoking policy and applaud your decision. This change will only encourage us to stay exclusively at Marriott's and also give us the confidence that our ownership in the Marriott Vacation Club was the best decision. Noting worse then a dirty or stinky room and Marriott no eliminated the stinky too. Great Decision and Thank You

Posted By: Mike (2/21/2007)
Comment: I can't see why the Marriot can't allow for a few rooms off on their own floor or wing where people would be allowed to smoke. If the hotel's ventilation system isn't adequate to handle that demand it certainly can't be healthy for anyone. Remember Legionairre's Disease! I stayed at Mariott in the past and liked it but won't be staying there in the future... what if I met someone at a meeting or bar and they came back to the room and snuck a cigarette in the bathroom? I don't want to pay a ridiculous charge for something as stupid as a violation like that!

Response: I'm responding for Bill Marriott. We've found it was very hard -- if not impossible -- to contain smoke so that it did not filter into other non-smoking parts of the hotel. A report by the Surgeon General on second-hand smoke matched our experience on confining smoke to one area.

Posted By: Jennifer (2/20/2007)
Comment: Thank you for implementing this policy. Some of the worst nights I have ever spent travelling have been in rooms where someone has smoked. Knowing that I won't face that at a Marriott hotel just ensures that I will stay with you in the future.

Posted By: Luther Smithers (2/20/2007)
Comment: The Marriott used to be my favorite hotel. It isn't the cheapest, but the rates are reasonable. Also, it isn't neccesarily the ritziest place, but very nice. But since the smoking ban you have instituted, I would not stay there if it were free and had every perk in the business. PS: If I did stay there, I would smoke in my room, anyway.

Posted By: chris sorochin (2/20/2007)
Comment: I won't be staying in your hotels.

Posted By: Tammy (2/20/2007)
Comment: I'm grateful to learn of Marriott's decision to ban smoking. While many personal choices and vices affect only the person whose choice it is (and families, perhaps), smoking is different...I'm forced to breathe unhealthy air when a smoker lights up around me or fouls the air in a room I have to be in. Marriott just rose to the top of my hotels list because of your decision.

Posted By: Charlene Kull (2/20/2007)
Comment: As Marriott timeshare owners, we are very happy with this decision. Once, when we stayed at Marriott's Canyon Villa timeshare unit, our non-smoking room had been "violated" with smoke from the previous occupants. Even though it was all new decor and furnishings, it seemed dirty. The staff tried to freshen it up -to no avail. We just returned from Marriott's Aruba Ocean Club and the smoke free room was wonderful. However, whenever we walked into the hotel there - the Marriott Resort and Stellaris Casino - it felt cheapened and "tawdry." Why? Because smoke was drifting out from the casino into the hotel lobby and atrium. All the fountains and plants and decor couldn't make up for the harsh smell of cigarettes. Please keep up the movement away from smoke. Sometimes these things can even have a subliminal effect on people. Smoke cheapens everything. Thank you. PS. The mattresses in Aruba were fantastic! Please check out my website and see what I wrote about the Ocean Club "pets." http://www.messageintheforest.com/tree.asp?tree=10&link=69&x=10&y=21

Posted By: Wendy (2/20/2007)
Comment: Bill, I hope that as you consider the environment in your hotel policies that you will add recycle bins to your US hotel rooms. My favorite part of staying in three hotels in three Canadian cities in December 2006 was the small blue recycle bins that allowed me to recycle my water bottles and soda cans and not have to either carry them home with me on the plane or suffer the guilt of throwing them in the trash like I have to in US Marriott hotels. Please help! And Hooray for the non smoking hotels!!

Response: I'm responding for Bill Marriott. We agree with you. We are launching a major initiative focusing on improving our recycling efforts. We are piloting a program to further monitor and evaluate our current waste management and recycling practices. While many of Marriott’s 2,800 hotels around the world adhere to the company’s recycling guidelines for trash, cardboard, newspaper and glass, the goal of this new program is to streamline efforts and identify the most environmentally friendly, yet cost-efficient methods. Implementation will begin in our hotels by early 2008.

Posted By: Tom Miskiewicz (2/20/2007)
Comment: Great decision, Bill! However I'm a bit disappointed, that it doesn't apply to Marriott worldwide. I spent a couple of nights in the Marriott Warsaw last week. Fantastic hotel, but the smoking in the lobby is just not acceptable! In my opinion people are free to smoke as long as they do not harm other people, but the definitely harm other people in the hotel lobby and Marriott supports that. I'm disappointed that Marriott isn't consistent in protecting customers health. So now, please tell me one reason, why should I pay Marriott for breathing smoke in the hotel lobby? Apart from that, do you want me to apply a $250 Recovery Fee for cleaning my clothes?

Posted By: KMF (2/20/2007)
Comment: I applaude your decision on the no smoking policy and to see the "warning" of the additional $250.00 "fee", I noticed this at my last check-in. It's great to be able to check-in, go to your room, and not and not experience the following; 1. be overpowered by left over smoke 2. have to go back to the desk and ask for another room. There have been times on the same visit that I've had to make several trips back to the front desk to request another room. Thank You!

Posted By: Wendy Spencer (2/20/2007)
Comment: Thanks for the No Smoking policy!! Also, I appreciate your staff's flexibility to move me from one Marriott to another after the 6:00 cancellation deadline when I discover I'm booked in a location that is not convenient to my meetings. By the way, one of your V.P.s Mike ****** is a great guy and is one of our Commissioners. Thanks for supporting volunteerism! Wendy Spencer, CEO, Governor's Commission on Volunteerism, Florida

Posted By: Chad (2/19/2007)
Comment: Great blog and great post. I once stayed at a Holiday Inn in Austin and all they had left was a room on a smoking floor. That was last time I'm going to stay there and I stayed at the Marriott the next time I was in town. Huge difference! I had ordered room service as I was sick one night and the person who handled the room service included a plate full of oranges because he noticed in my voice that I wasn't feeling well - that is service!

Posted By: Thomas Kruger (2/19/2007)
Comment: You've made my decision much easier as to where to stay when I am out of town. It WILL NOT be the Mariott.

Posted By: Paula (2/19/2007)
Comment: Thank you for the warning that your motel won't allow smoking. Since I smoke, I'll know I'm not welcome.

Posted By: Joe Wise (2/19/2007)
Comment: I'll take my business elsewhere.

Posted By: Barb (2/19/2007)
Comment: Dear Mr. Marriott, I agree with your right to choose to make you hotels non smoking. It is unfortunate that no all business's have that choice at the time. I will not stay at a Marriott, as for the gentleman that said the smoking rooms sell last I disagree. I must call months in advance to reserve a smoking room where ever I go. I thank you for you time.

Posted By: James Taylor (2/19/2007)
Comment: I for one really appreciate the non-smoking hotels. On a separate note, congrats on setting exactly the right tone in a CEO blog.

Posted By: Kay (2/19/2007)
Comment: I have been a Marriott Rewards Member for a very long time. I am a reformed smoker and I am grateful that you have made your hotels smoke-free. It is a difficult task to stay "reformed" and since Marriott's are the only Hotel chain I stay in, you have definitely made it easier to remain smoke-free. Marriott has always been a class act and you continue to prove it with your decisions

Posted By: Randy Williams (2/19/2007)
Comment: Marriott has always been a respectable establishment. You have the right to run your business in any way you see fit, however this no smoking policy is going to alienate approximately 25% of your potential customer base. I myself will be one that absolutely will not stay in any establishment that does not permit me to exercise my normal daily habbits, including smoking. There are literally millions out there that feel the same as I do. If you can affort to take the hit on profits, continue with this policy. If not, maybe you had better give it some thought.

Posted By: Chuck (2/19/2007)
Comment: I definately know which hotel I will not stay in in the future. While this is your decision to make your hotel nonsmoking as a business owner you will lose the 25% of your business that smokes. Unfornately many politicians are taking away the rights of other business owners to make this decision or not for themselves. You may not lose a lot of customers because thier freedom of choice was already taken away by others. You have lost my business.

Posted By: Bob Cronk (2/19/2007)
Comment: I am another frequent traveler who applauds Marriott's no smoking policy. A cancelled flight last week forced me to stay at a competitor's hotel - the lobby, elevator, hallway, and guest room all smelled of stale smoke. Even my luggage picked up the odor. Ugh! I really appreciate "my" non-smoking Marriott properties!

Posted By: R. Rogers (2/19/2007)
Comment: Due to your decision to go totally smoke free, I will be seeking other accommodations as I travel across the USA.

Posted By: tom bruno (2/19/2007)
Comment: re: American flag, i read your response and i appreciate you addressing my concern but i dont agree with your stance.when any business applies for permits ,no matter how small they are,there can be a place for the American flag to be displayed.the example i mentioned,the marriott village in lake buena vista fl. is a big complex with 3 motels,the fairfield,courthouse and tthe springhill suites along with shops an when i questioned the management there why they didnt have a flag their answer was the cost.your corp.runs a very good hotel,motel chain which has made billions of dollars in America.there is no excuse for not having the American flag required at all your locations.

Posted By: John Pearson (2/19/2007)
Comment: We will be traveling to Texas for a family reunion, now I know not to bother checking for a suite at your hotel.

Posted By: ivan wells (2/19/2007)
Comment: After reading some of the comments, I will have an extra cocktail and breakfast to make up for the small losses you may incur from the smokers. Thank you for the clean air.

Posted By: Eileen (2/19/2007)
Comment: Smoke free is fantastic......please do this in all your hotels worldwide. We would really like to have the smoke free Marriott oasis wherever in the world we travel.

Posted By: David (2/19/2007)
Comment: Greetings Mr. Marriott from a Platinum Premier member who spends more than 250 nights a year in Marriott properties and is very happy that he no longer has to worry about getting a smelly smoking room by mistake and having to go through the trouble of changing rooms. An excellent decision on your part.

Posted By: Peter Rotolo (2/19/2007)
Comment: Three cheers for Marriott. We are frequent users and also have Marriott time share. Having as many places smoke free is truly a boon to all our health. I am sorry for smokers, but I am so pleased to not have that foul smell in the rooms. Now if you can just convince those from the rest of the "civilized world" so that overseas travel will be improved as well.

Posted By: Lynda Farley (2/18/2007)
Comment: Hello, just a bit of reality check here. About 70 million folks in the USA are NOT going to quit smoking - because they ENJOY it. We are being LIED to about our health, to stuff the coffers of the pharmaceutical companies, lawyers, tax collectors, polititians, and the anti-smoking industry. We are witnessing one industry trying to get rid of it's COMPETITOR. Personally, I wish you would ban all the scents - perfumes, colognes, after shaves, sprays, etc. so those of us with ALLERGIES could BREATH. Forget the manners my mom taught me - take my meds, and be polite to others who insist on taking baths in that stinky stuff. Oh, since I don't drink alcohol, and it stinks, kills people, and is a class A carcinogen which corelates a bit more highly with lung, throat, and esophageal cancer than smoking does, wouldn't hurt to have alcohol prohibition again. Oh, but it DID NOT WORK, and smoking prohibition isn't going to work either. Get OVER it. Only morons believe a species which survived by heating and cooking by burning all kinds of stuff - for 'MILLENNIA' is suddenly being 'killed off' by someone else's smoke. I am boycotting all states, counties, cities, companies, and mud huts in the USA where there are smoking bans. Let's see them make a law forcing me to spend my $ where I decide not to. www.aalf.ws/SMOKERS-BOYCOTT/

Posted By: Dan Schlossberg (2/18/2007)
Comment: As a travel journalist since 1971, I have long been an outspoken advocate of smokefree public places -- particularly hotels and restaurants -- and hope Marriott's ban will extend to outdoor pool areas, restaurants, and cafes at their hotels. I am just weeks away from starting a six-night stay at a Marriott in a resort area and hope I'll be able to enjoy the great outdoors unencumbered by tobacco smoke pollution.

Posted By: Laura (2/18/2007)
Comment: I am very excited about this decision you have made, we love staying at all Marriott's and this just make it even better. Great move!!

Posted By: maggy (2/18/2007)
Comment: Bill, Your action are those of the head of your household. You knew that it was the right decision for your global family, and you did it. We all know that cigarette smoke kills. Let's stop denying this fact. Merci, gracias, thank you

Posted By: Thomas (2/18/2007)
Comment: Why are all of the comments in the same writing style?

Posted By: Ange (2/17/2007)
Comment: Hurray Bill! Customer comfort & health is #1

Posted By: Leo Halpin (2/17/2007)
Comment: Bill: I spent sometime today reading through many of your recent blogs. I believe a voice of common sense and tolerence, like yours, needs to resound more through the halls of our government and our lives, where of late, a noisy and somewhat extremist tone has pervailed. You've take a courageous and correct position regarding the health dangers that cigarette smoking pose for all of us, primary and second-hand smoke affected alike. I applaude your call for increased opportunity and understanding for hard working immigrants looking for a better life, as well our duty to welcome international travelers who want to know more about us, our nation, and our unique way of life. I beleieve and hope you would support the new federal minimum wage and any proposed, reasonable package of health benefits for all workers. Likewise, you expressed concern and a sense of loss over a security guard who lost his life in a terrorist attack on one of your properties in Pakistan. His death is another example of ordinary heros worldwide who's lives are being so profoundly affected by the poison extremism, in all societies, fosters. I hope Marriott found the means to adequately provide for any surviving spouse or child. Thanks for listening!

Posted By: Jim (2/17/2007)
Comment: You've made my decision much easier as to where to stay when I'm out of town. It WILL be a Marriott!

Posted By: R. Bruce Potter (2/17/2007)
Comment: Bill, Thank you for having the courage and conviction to go smoke free at all Marriotts. Don't fret over the tobacco addicts who will not stay at Marriotts anymore, they will cost you more than they are worth. I watched my dad die of lung cancer after smoking for 47 years and it is a terrible way to go! Your decision motivates me to look for a Marriott property where ever I travel (I am also a very happy owner of a Vacation Club property). Thanks again.

Posted By: Mike (2/17/2007)
Comment: Good decision.

Posted By: Sinbad (2/17/2007)
Comment: I guess the only question I have, and some on here are even stating third-hand smoke is dangerous, is if SHS is so dangerous why has OSHA never declared it a health hazard?If you need to know the integretity of the anti-smoking movement, I'd observe the e-mail from the so called "third-grader" below and maybe check how many anti-smoking messages on this thread are from the same person. I will also not stay anywhere I'm not welcome, which you've made clear is Marriott.

Posted By: Former Customer (2/17/2007)
Comment: I guess the only question I have, and some on here are even stating third-hand smoke is dangerous, is if SHS is so dangerous why has OSHA never declared it a health hazard? SHS is a total fraud. If you need to know the integretity of the anti-smoking movement, I'd observe the e-mail from the so called "third-grader" below and maybe check how many anti-smoking messages on this thread are from the same person. I will also not stay anywhere I'm not welcome, which means your hotels.

Posted By: NCBill (2/17/2007)
Comment: OK, I'll buy your non-smoking rooms as long as you now give me the option to guarantee a balcony room were available.

Posted By: Rik (2/17/2007)
Comment: Craig said "Research has shown that even smoke residue in clothing affects young children." There has never even been a study done to determine that. You've been imbibing a bit too deeply of the anti-smoking kool-aid. The results of all major studies done on SHS came up with the same conclusion. No significant indication of any harm done whatsoever. Now, if you find the odor bothersome that's one thing, but banning smoking based on the health hazards of second-hand-smoke is basing it on a lie. I respect Mariott's decision to ban all smoking in their establishments but not their reason for doing it. Unlike government sponsored total bans, at least I still have a choice. And my choice will never be Mariott again. Note to Marriott: If I were you I would fight against the total smoking bans that are all the rage in many localities around the country. Right now you guys may well have carved out a niche that might actually increase your business. A total ban by government will make you just another face in the crowd. Many establishments in many localities that went non-smoking on their own found that their business fell off once a total ban was put into place. Since all their competition were now FORCED to be non-smoking, they lost their competitive edge.

Posted By: susan kelly (2/17/2007)
Comment: I'd like to say you made a bold moving in making all the rooms smoke free and I can tell you that because of that move I've stayed far more often with Marriott. In hotels that allow smoking in certain rooms or certain floors, they stink. Recently I stayed in a hotel that had some non smoking and some smoking rooms on the same floor. The minute I got off the elevator I could smell the smoke smell and its awful (why would anyone want to smell so bad is beyond me) . I am so glad for totally smoke free. I travel at least 3 times a month so its important to me (I'll be at another Marriott resort on monday!) Thank you! Susan Kelly

Posted By: Chris (2/16/2007)
Comment: I am in a motel as I write this, and it is not a Marriott property. I spent the better part of 2 minutes finding a facility with accommodations for smokers - it is well below freezing outside. When I must travel I "could" stay anywhere I want, it will not be at a smoke free facility. I will buy an RV before doing that. I respect Marriott's decision as it is their right as an owner of private property to do this, it is too bad that their, and the public they have listened to, opinion is based on lies. I also have noticed that of all the facilities in this area, this is the only one that allows smoking - and the only one whose parking lot is full...

Posted By: tom bruno (2/16/2007)
Comment: i am a rewards member who tries you use your motels when ever i can.i am also a veteran i i noyice some of your places do not have the American flag displayed. one such place is the marriott village in orlando were i have stayed numerous times. it is a wonderful place but no flag.i have disgust it on several occasions an was told it wasnt in the buget.how can the our flag not be in the budget?every marriott should proudly display the American flag at a prominate location at the entrance of the location.can you tell me why thats not required?

Response: I'm responding for Bill Marriott. All of our full service Jw Marriott, Marriott and Renaissance hotels are rqeuired to have three flag poles, including one for the American flag. Because many of our other hotels, like Fairfield Inns are often smaller and on smaller plots of land, there might not be always be space available to plant three flag poles.

Posted By: Rik (2/16/2007)
Comment: You've made my decision much easier as to where to stay when I am out of town. It WILL NOT be the Mariott.

Posted By: fluke watson (2/16/2007)
Comment: Regardless of whether the Surgeon General's results are inconclusive, Marriott Corporation has taken a calculated risk and have bet on the non-smokers. Some of the smokers are now in the minority and are rightfully upset, but that is how the cookie crumbles. life isn't fair for everyone all of the time, and when you are on the losing side of a policy it *****, and you feen victimized. Maybe there's enough of you out there that an entrepreneur will jump at the opportunitity and open an all-smoking hotel. Good luck with your struggles and keeping your fingers crossed.

Posted By: Craig (2/16/2007)
Comment: I think this is a great move! Thank you for having a spine and taking a stand. I am excited to be able to stay somewhere that is completely smoke free. We stayed at a hotel with our infant son one time and had to endure the smokiness. Research has shown that even smoke residue in clothing affects young children. I am surprised that some of the commentors still question the harm of second-hand smoke. I guess that since the cigarette companies have conducted a misinformation campaign for decades, it is difficult to change people's minds.

Posted By: Jane Krekorian (2/16/2007)
Comment: Hi Bill, My husband & I applaud your decision to make your hotels smoke free. I feel sorry for the defenders of smoking. My father,a long term smoker, died at age 64 from emphysema. He missed out on the joys of grandkids and suffered from his illness the last 5 years of his life. My mother-in-law refused oxygen so she could keep smoking. She would often say let me die with a smile on my face. Well she died gasping for breath after many years of being miserable from the effects of emphysema. My husband's step-mother, also a long term smoker, died of lung cancer. Lung cancer doesn't take as long to kill you so she only suffered for a year. We are extremely happy to be able to stay in a smoke free environment. Thank you, Thank you

Posted By: Ted (2/16/2007)
Comment: Hey folks, instead of going to such great lebgth at knocking the Surgeon General's data, try looking at the data that really counts to a business. Mr. Marriott has clearly spelled out the business case: before the change, more people complained about smoke smell than asked for a smoking room. After the change, lots more people rated their room as "smells fresh and clean". Demand and Customer satisfaction bear out that this was the right decision for this business, health concerns aside.

Posted By: Diane (2/16/2007)
Comment: Mr. Marriott, Are your aware that 'esteemed' former Surgeon General issued a press release stating the dangers of second hand smoke, but that was not the conclusion of the science in his own report. He is now employed at a health resort in Arizona. The responses here indicate they support your decision; they are intitled to their opinion. My take on it is: The 'ick' factor is the reason for all of these bans (no science has proven shs danger). So I say ick to Marriott and will not patronizing any of your venues. Your promotion of this just lets me know what you and your guests thing about the guiding principles of a free society.

Posted By: Loren S (2/16/2007)
Comment: Will you accept a counter point? Fairness in public opinion respects the other side. The surgeon general Carmona's report was impressive but it's not accurate. It was compiled by anti tobacco activists which makes it bias, and no data, just epidemiology. Although second hand smoke is unpleasent, the health facts are false and the drug companies are getting rich because of it. So the traveler? He pays taxes and can't have the civility of a smoking room. We have the technology to completely abate it but the state won't let you use it, so let's be fair with our honesty and realize the anti tobacco mechanism will be soon after our gas tanks, our food. Obese are under assault now currently. Bad news my friend. We gotta get them out of our freedoms.

Posted By: Bobby Jones (2/15/2007)
Comment: Bill-For ever since I can remember, I have been a loyal Mariott customer, particularly for business travel. I'm highly disappointed by the decision to go entirely smoke free. Apparently Marriott has decided to take on the role of city government in deciding who can and cannot do things that are perfectly legal. I may be one of the minority 20% that still smoke, but my lodging dollars are just as good for Marriott's profits as dollars spent by those who don't. I am a considerate and have no problems at all with ventilation or separated rooms or floors in hotels. However I resent being told what I can and cannot do within reason, within the confines of the room that I'm paying good money for. Of particular concern is a pending open end reservation at the Marriott Vacation Club at Ko'Olina, that I made and paid a deposit for before you announced and implemented the smoke free policy. I guess I am stuck either putting up with your rules implemented AFTER I made my good faith reservation, or losing my deposit. That doesn't leave me with a good feeling and certainly doesn't breed any future loyalty. As much as I preferred Marriott, I am now forced to and will register my vote on your smoke free policy be spending my personal vacation lodging and company credit card T & E dollars will be spent at your competitor hotel. Even in spite of their self centered, wanna be a TV star daughter in the headlines all the time.

Posted By: Linda Kratz (2/15/2007)
Comment: I am very pleased that Marriott hotels are now smoke-free. I don't think anyone anywhere should have to tolerate being exposed to second-hand smoke. I wish Marriott would designate smoking areas outside the hotel that are not right next to the entrance so I don't have to breathe smoke when entering the hotel. Smokers choose their own destiny, I don't want them choosing mine. I have been a platinum member for many years and will continue to stay at Marriott exclusively whenever I can.

Response: I'm responding for Bill Marriott. We require hotels to designate outside smoking areas but they must be at least 25 feet from the hotel entrance.

Posted By: Ron Beaver (2/15/2007)
Comment: I am VERY pleased that Marriott has taken a leadership position by adopting the 100% smoke-free rule. Smoking is not only unhealthy for those who choose to violate their lungs but it's unhealthy for guys like me that travel virtually every week of my life. It's good decisions like this that will retain my loyalty and Platinum status for a very long time. By the way, when is Marriott going to open a new Courtyard or Fairfield Inn in West Omaha? Business is booming out there. Thank you.

Posted By: Giuliana Valia (2/14/2007)
Comment: I am a home schooled 3rd grader .I have 2 younger siblings. I would like to stop people from smoking in public places since it usually causes health problems. Last weekend I went to your hotel (Long Beach Renaissance). I think your hotel is very nice, I especially liked sitting in the window of our room looking at the Queen Mary. I also liked going to the pool but when I went there at night there were a bunch of smokers outside and the next day someone had left a cigar burning in an ashtray. My year and a half old brother also had black ash on his feet after walking around by the pool! Most people don't think it's such a big deal to smoke outside but if a kid is near them it is. I and my siblings get teary-eyed around smokers. When I got off the elevator I could smell smoke that had drifted inside since smoke doesn't stay in one place. I read on the Marriott website that the smoking policy is that there is no smoking in public places. A nice place for smoking would be past the Jacuzzi in a place where most non smokers don't use. But, if I had a room above that area and I opened my window I'd probably get smoke in my room. You might consider taking away all the ashtrays in the pool area, but at the very least you should move the smoking further from the pool area and entry to the building.

Posted By: Mr.Pateal (2/14/2007)
Comment: I am happy for the decision for Mr.Marriott to make the Marriott brands 100% no-smoking. Because it will eliminate millions of problems in the hotel. It saves money for the hotel. Guests do not have to complain of rooms that smell like smoke. Makes the air quality better in the entire hotel. People that work their that don't smoke can finally walk around the hotel without holding their breathe. What is wierd is that smokers complain of their rooms smelling like smoke, they smoke so I don't see why they are complaining. People that do smoke will have understand what comes first smell of smoke everywhere OR health. Thank You Marriott!!!!!

Posted By: Jan (2/14/2007)
Comment: I applaud your decision to ban smoking. I hope you will also monitor hotel employee smoking outside the premises because unfortunately I have observed it on properties.

Posted By: I. Franco (2/14/2007)
Comment: I ´m from Argentina, i worked in several hotels in the Country and i ´m actually working at Argentinian Federation of Hotel & Restaurant Managers. As a non-smoker, i ´m glad to read that this policies are appplying in the world. But there is a question: The culture. Here, precisely in Buenos Aires, there is a new law that forbids smoking at all closed spaces (Hotels, restaurants, bars, public buildings, etc.) This law has generated lots of loses, specially to the bars, who have found that the half of their customers were smokers. Smokers and managers began a fight against this law, and not much of them (at least in public buildings) respect it. So, it is a queston of culture; i see that in US there is tolerance between smokers and non- smokers, and there is not much "addiction" to the cigarrette. But this policy don ´t work in all Countries, and if there is not a "non-smoking culture" it ´s really hard to go on.

Posted By: Peggy Olson (2/14/2007)
Comment: 1. I am a non-smoker having "reformed" 25 years ago. Having been in the hospitality industry for as many years, non-smoking has become easier with its increased popularity. The worst days of my life were when traveling and having to stay in a 'smoking room' as no non-smoking rooms were available. (Waiting for a room for hours while they brought in a 'scrubber' to clean the air after being on planes all day was the last straw!) To know Marriott has taken that leap means brand loyalty! Have always preferred your hotels; now they will be my first choice. Also gives me a great marketing discussion for my students! Thanks!!!!!

Posted By: Cindy Blau (2/14/2007)
Comment: I visited the Marriott Hotels & Resorts in Oak Brook IL yesterday (2/13/07) during a huge snow storm. I was driving for hours and I was very stressed. I stopped in the Hotel to have a drink and a cup of soup, but found both restaurants were closed during 2:00 - 5:00 p.m. I was very dismayed. The Front Desk Supervisor, Paola ******* was so understanding and sweet and the manager, (I don't know his name) was also very gracious, brought me a cup of soup and a drink complimentary. It was so kind. I then left the Hotel to drive another 2 hours in the blizzard, but I wasn't as stressed, just knowing that there are still kind and good customer service available. I will always stay at the Marriott's now when I travel for now on and will refer them to all my employees and friends. Thank you

Posted By: Andrea (2/14/2007)
Comment: As non-smoker and the mother of two young children with asthma (which can be aggravated by second-hand smoke or even lingering "stale smoke" smell), I applaud your decision. It will certainly influence my choice of hotel in the future.

Posted By: e.a. gregory (2/13/2007)
Comment: though a smoker,i was not surprised to learn of the change of smoking policy at the marriott group of hotels. i find i can live by your rules as long as i have access to the outside.since the change i have had 16 nights and still managed to maintain my habit. let's all face it,this is the wave of the future.

Posted By: Tina Mann (2/13/2007)
Comment: My husband and I are huge fans of Marriott hotel. When we read your blog today about the decision to go smoke free, we showed it to our children. We are ALL so impressed that you have stuck to your decision, even if it means losing a few of your customers. It's good to see companies stand their ground when it comes to doing what's right.

Posted By: Scott (2/13/2007)
Comment: I am a smoker and I still agree 100% with the non-smoking policy at Marriott. I never did like going into a smoking room and smelling the stale smoke smell. Going outside does not bother me at all as that is what I do at home. I am also happy for my wife, who is an associate, as she does not have to deal with it on a daily basis. Great decision Bill.

Posted By: Jessica Mann (2/13/2007)
Comment: Mr. Marriott, I am almost 12 years old (Two more days!) and I think it's great that you're going smoke free. I think it's cool that you're setting an example for others.

Posted By: Ken (2/13/2007)
Comment: I have worked in this business for 25+ years and looking back this should not have surprised anyone. When I started working in motor inns all those years ago every room was smoking. Over the years the number of non-smoking request and room have grown until most hotels now have less than 10% smoking rooms, and those are the last to sell.

Posted By: Sherry Carrero (2/13/2007)
Comment: I cheered when I read that all Marriott hotels were going smoke-free. Too many hotel chains think that they can put a non-smoker in a smoking room as long as they squirt a little air freshener in it first. Marriott is now my first choice whenever I'm traveling!

Posted By: Ray Ray Benfield (2/13/2007)
Comment: Could you not allocate a designated area as a lounge for those who do smoke.

Response: I'm responding for Bill Marriott. We've found it was very hard -- if not impossible -- to contain smoke so that it did not filter into other non-smoking parts of the hotel. A report by the Surgeon General on second-hand smoke matched our experience on confining smoke to one area.

Posted By: sallin (2/13/2007)
Comment: A very caring decision made by you and the most important is a win-win for both customers and employees. I am sure you will see more happy and smiling people at Marriott...

Posted By: Aaron T. Wells (2/13/2007)
Comment: Thank you Marriott for caring for what is in the best interest of the guest, as well as the employees. You have taken into consideration what the guest wants, and that is excellent. I will make a point to stay at Marriott from now on!

Posted By: Tom (2/12/2007)
Comment: I really appreciate that all rooms now non-smoking. Great job!

Posted By: Keith (2/12/2007)
Comment: We are SO happy you banned smoking. Smoking anywhere makes the whole building stink... it's just that simple. Thank you, thank you, thank you!

Posted By: Kare Anderson (2/12/2007)
Comment: Yes! As a former journalist in Europe & the U.S., now speaker who is allergic to smoke I know, first-hand, that the "non-smoking" rooms that once had smokers in them can make some people ill...even others who do not notice this 3rd hand smoke are affected. Courageous stand

Posted By: fluke watson (2/12/2007)
Comment: You thought it out, made the decision and stuck to it. Signs of a great manager and a great company. Many times companies buckle under the potential loss of income and forego a decision, only to pay for it later on down the road. Even in the hotel business companies will let a franchissee slide and not comply to say Quality standards if that franchissee has say 10 hotels and threatens to leave if he/she is forced to comply. I say pack your bags. The fact that you can make these tough correct decisions that can impact revenue is also the reason why all hotel companies compare themselves to only one: MARRIOTT. Keep up the good work.

Posted By: Sharone Shani (2/12/2007)
Comment: This is just another example of how to run a business properly - making the right decisions for your customers. When travelling for business or pleasure, I only stay at Marriott properties. This non-smoking decision just makes sense and solidifies my loyalty to Marriott even more! Good job!

Posted By: Tracy Lee Carroll (2/12/2007)
Comment: I applaud your decision! It is a good one for everyone! Not only is it healthier for all, but it will cut down on the amount of upkeep your fabrics, furniture, walls, rugs, etc. Excellent!!

Posted By: Rajiv (2/12/2007)
Comment: I think this decision is one of the best. I have been staying at Marriott properties for about 10 years now, and have run into issues with smelly rooms (cigarette smoke) at a number of properties. This decision take care of that concern!! I am sure you will lose a few customers, but on the whole this will turn out to be a great business decision, in addition to being a great decision for your staff and guests' health. THANK YOU!!

Posted By: Rob Safuto (2/12/2007)
Comment: You made the right decision Mr. Marriott. As a non-smoker I would always worry about getting stuck with a smoking room if I made a last minute reservation. Smoking rooms and the surrounding areas definitely smell different than non-smoking areas. It's nice to be able to breathe easy when I'm non the road.

Posted By: David Hickman (2/12/2007)
Comment: As an off-again, on-again smoker for 40+ years, I had set a date in September, 2006 to quit once and for all. Shortly after setting my date to quit, Marriott announced their non-smoking policy which nearly coincided with my planned quit date. As a lifetime Marriott Platinum member with nearly 1,000,000 MR points as well as an owner of several MVCI units, I have a lot invested with Marriott. And I would be spending a LOT of time at Marriott properties in the future. This non-smoking policy actually made quitting much easier for me. And it was an incentive to stay a non-smoker as the alternative...running outside the hotel many times a day to grab a smoke....didn't sound like something I wanted to do. I've successfully quit for nearly 5 months now and I have Marriott to thank, in part, for my new resolve to remain a non-smoker.

Posted By: Sami (2/12/2007)
Comment: It's an excellent decision. I hope and trust people like me who will increase visits to Marriot hotels because of this decision will more than offset the losses from some unfortunate individuals who will do the opposite.