Marriott on the Move

Posted By: barry (6/10/2009)
Comment: I want to let you know as a marriott elite member -I stayed at the towne place suites at san antonio airport-This was the second stay there and I have to let youknow that cleo ********** the general manager deserves an award for runing the best marriot I have ever stayed in-The staff is above board and the service as good as the ritz carlton-Any request is granted in minutes and not hours-the hotel is spotless and the entire staff makes you feel like you are at your best friends home--kudos

Posted By: Sharon Martin (6/3/2009)
Comment: The Employees of Matt ****, Division Manager, of the Renaissance Hotel in Agoura Hills, California, is being honoredby his staff. His outstanding results and your hotel's success is inspiring so many people who work for him. He invigorate employees to excellence, that is proven by your continued high standards and results. He is truly a genius in Emotional Intelligence. People can have very high IQ's but without a high IQ of EMOTIONAL INTELIGENCE, they do not succeed. Matt creates employees that are exceptional and feel valued by Matt's appreciativeness. In today's economy, this kind of atmosphere, that Matt created in his employees, make them energized instead of feeling doomed and unsuccessful. An employee that feels valued asks their client, "How can I make this a wonderful day for you?" Then they go about making wonderful events for their customers. These customers become loyal to the hotel. Matt, we are so proud of your accomplishments year after year. Congratulations on your success.

Posted By: Ron Tomlin (5/29/2009)
Comment: The Best of the Best must include the General Manager at the Fairfield Inn, Portland North Harbour. I was privileged to observe the GM enthusiastically go above and beyond what I've ever experienced to serve guest. My stay at Portland North Harbour has to be the most memorable in my many years of travel.. Thanks Marriott

Posted By: J. M. Carroll (5/24/2009)
Comment: Excellence indeed! As a guest approaching my 4th month of stay at Marriott Execustay Chelsea, I cannot say enough good things about my experience here. From the very first experience of my booking with Rebecca and Kerri, I have felt truly blessed to be among people who care about people. New York City is not the first place that I think of when I think of friendly and open people. I certainly did not expect to find some of the most friendly, warm, genuine, and helpful people in a corporate stay hotel in the heart of the city. However, from the first time Steve, the desk captain, introduced himself to me, I knew that this would be different. He took me by the arm, gave me a tour of the facilities, and made me feel at home immediately. In the coming months I have grown to love 'coming home' to the Execustay almost as much as my real home in California. No matter how difficult my day has been, I know that I will be greeted by a friendly face and kind words. On mornings when I am rushing out late, Steve gives me a newspaper hand-off, even if he had to save the last one for me. I am so glad that Marriott has maintained a magical mixture of people and culture that can inspire people like me to reflect on how passion, dedication to service, and humility can be so powerful and transforming. I offer my hearty congratulations to the Best in Class award-winners. I know that they must be very special. I also wish I could give an award to each and every person who has made my Marriott stay so awesome!

Posted By: Syed T.A. Naqvi (5/21/2009)
Comment: There are more Marriott Associates who have demonstrated excellence and dedication to the Company, in some 15 odd years as a Marriott Elite Member, then can be recognized. There are more heroes then the awards to go around. There are only two places I feel comfortable staying and feel at home: at a full service Marriott or my home in the Washington DC area. Thank you and many of your Associates.

Posted By: Feras Werr (5/21/2009)
Comment: Dear all in Headquarters, It must feel good. I know the feeling. I was employee of the month in one of the hotels I worked in four years ago in Amman Jordan for outstanding performance on the telephone operator. My photo hung on the walls of the employee corridors for at least a full year before they were removed to make way for some new stories of accomplishments in guest service. At one point in my hospitality career I had two thank you letters in one month. When you are appreciated either by your hotel managements or guests you just feel you are walking between the clouds in the sky and it just fuels your will to give more at your job. I tried many things in the hospitality field, from being a night manager to reservations, but the only thing that left its influence on me is the telephone operator. Literally and professionally, the only thing I want to do is sit behind that telephone console and answer the guest needs courteously via the telephone. But alas, I have met very few people that have respect for our profession in my society. To them the telephone operator is simply answering and transferring telephones and only the failures work that job. I have had sometimes estranged looks and attitudes from people within the hotel staff I work in. However what pleads for me and makes it worthwhile is that I'm convinced that this is what I want to do and I'm out there to do a good job at it. Nothing compares to having that morning coffee while answering the guest telephone calls with a smile in your voice and giving the guests the service they expect from you promptly and courteously. Congrads guys!!! If you made it this far you are the finest in your jobs!!!