World of Opportunity: Chance Encounters
After 33 years with Marriott International, Nusrat Mirza learned first-hand how our company can open doors to a world of opportunity.
Nusrat’s story goes back to 1978, when he became a restaurant supervisor in one of our properties. Today, he’s the General Manager of our beautiful Renaissance Long Beach Hotel in California.
One day, after inviting his housekeeping staff to bring their children to work, Nusrat had a “chance encounter” with a young teenager named Mario.
When asked what he wanted to do in life, the young boy confidently replied, “I want your job.” Nusrat encouraged him to come back when he was older and like clockwork, Mario returned a few years later and was hired. He’s now a front desk clerk known for his unfailing ability to deliver for his guests.
One evening there was a mix-up when a guest thought she had reservations at the Renaissance, but in fact was booked at another hotel. Mario reassured the weary traveler that he would help and, of course, quickly transferred her reservation to his hotel. Way to go Mario!
It’s great seeing a young person like Mario having success in our business. He knew what he wanted and found a wonderful mentor in Nusrat.
These mentorships take place at all of our hotels. There’s nothing more rewarding than seeing an associate succeed and grow in their job. It’s the “Marriott Way.”
I’m Bill Marriott and thanks for helping me keep Marriott on the move.
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