Doing Good in Every Direction

October 31, 2017

Corporate-social-reponsibility-blog[1]

I’m of the firm belief that to do something right, you can’t cut corners. I’ve been at that crossroads many times before, but I can confidently say I’ve done my best to do things the right way. This covers anything from maintaining ethical business practices to putting associates first. Personally, I’m particularly proud of Marriott’s efforts to make the world a better place—outside the four walls of our hotels.

It all comes back to Marriott’s core value of “Serve Our World.” The moment an associate puts on their Marriott name badge, they know that their job extends beyond the walls of their property or office. And from my position, I know that Marriott cannot succeed unless we treat the environment and communities where we do business with the same level of care that we deliver to our customers. That’s why I am excited by our new platform to providing that care called “Serve 360: Doing Good In Every Direction.”

A major priority area is Marriott’s commitment to the development of our communities. Never has Marriott’s commitment been more evident than the past several months during the string of tragic natural disasters. It breaks my heart to see the damage caused by the hurricanes, earthquakes, and wildfires, but I’ve been impressed by the commitment our associates have shown to helping each other and the affected communities through donations, community service, and fundraising. Just look at the stories that have come in!

Speaking of community service, one of my favorite days of the year has always been our annual “Spirit to Serve Our Communities Day,” where associates around the world engage in local service activities. Nothing beats that spirit of camaraderie I see when everyone is working together towards a greater purpose. Last year alone, our associates contributed over 750,000 hours to service activities in their communities. I’m so proud of their work.

In addition to service, it takes a commitment from our properties to make a sustainable impact that reduces our environmental footprint. We will continue to do so by putting an even greater emphasis on minimizing our use of energy and water, as well as reducing our waste.

We will also continue our work to prepare people who need it most for work in the hospitality industry, whether developing their skills or providing them access to our business. A great example of this is our work with the Youth Career Initiative. Together, we identify, train, and hire youths into our hotels, often from low-income and disadvantaged communities. Our work in this area extends even beyond youth to diverse populations, people with disabilities, and refugees. We really are able to empower people through opportunity.

Ultimately, we’re not just talking about being good community partners; we’re making it happen. With the actions we’ve taken and are taking today, we’re living our core values and being a force for good in our communities.

To support Serve 360, we’ve set 2025 Sustainability and Social Impact Goals to focus and guide our work. Learn more at Marriott.com/Serve360 and help us Do Good In Every Direction.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

 

All in the Family with Fairfield by Marriott

October 26, 2017
Fairfield by Marriott turns 30 this month. In the blink of an eye, I’ve seen the brand evolve from its first property in Atlanta, GA, to nearly 900 hotels around the world, entering new markets like Brazil, China, and Nepal this year. Though a lot has changed, I’m comforted to...

Lending a Helping Hand

September 11, 2017
Hurricane season is hitting hard. Hurricane Irma has made landfall while cleanup is underway in the wake of Harvey. And as the floodwaters start to recede in Houston and other cities in the Gulf Coast, the stories are starting to emerge. Simple acts of kindness can mean the world to...

Building a Foundation of Hospitality

August 17, 2017
Five years ago, my family’s foundation partnered with San Diego State University to create the China Hospitality Education Initiative, or CHEI. Our idea was to establish relationships with a few Chinese schools and offer hospitality teachers hands-on operational experiences and teaching resources to supplement textbooks.

Marriott's "Boots on the Ground"

July 26, 2017
A Snapshot from this Year's Business Council Conference I can’t believe it has been almost a year since the close of the Starwood acquisition. I am so proud of all of our associates and our integration teams for all of the hard work that they have done to make this...

Where's Your Happy?

July 10, 2017
Me and My Wife at Lake Winnipesaukee I recently had the pleasure of doing a fireside chat with my son, David, at a Marriott conference. The theme of our conversation centered on how we promote associate wellbeing through our TakeCare program and where we find our happiness. It’s a simple...

Here’s to the Journey!

June 26, 2017
Whether it’s learning a new skill, being a part of a great team, or making a difference in the community, these are the things that matter to our associates.

A Tradition Worth Celebrating

June 6, 2017
This year we recognize nine associates and four hotels who consistently go above and beyond for our guests and associates. I could write at length about each one, but I’ll highlight just a few here.

90 Never Looked So Good

May 22, 2017
This month, our company celebrates its 90th anniversary. In 1927, my parents drove east from Salt Lake City with a marriage license in one hand and an A&W franchise license in the other. They set their sights on Washington, D.C., and opened a nine-stool A&W root beer stand on May 20.

Marriott’s First Lady – A Tribute to My Mother

May 10, 2017
My mother was a woman of “firsts” and her story continues to pave the way for women striving to make an impact as businesswomen and true partners. My mother was a leader in our company and our family – her legacy is unforgettable.

An “Unusual” Cup of Joe

April 24, 2017
The Bo'i+o coffee shop at the Renaissance Santo Domingo Jaragua Hotel in the Dominican Republic If you’ve read my blog before, you know one of the great pleasures of my job is to visit our properties and associates. It’s something my father loved to do, too. He taught me the...