How One Person Can Impact an Entire Team
Awhile back, I attended a National Speakers Association meeting in New York City. At that conference, I met Gregg Gregory, a certified professional speaker. Gregg speaks to an array of business professionals on how leaders can motivate, recognize and empower employees to achieve top notch service.
One of the stories Gregg frequently tells at his speaking engagements is called "How One Person Can Impact an Entire Team." This story was inspired by an experience Gregg had one night at the Atlanta Marriott Northwest and how the superb service he received from one of our associates set a great example for the rest of the staff.
It's a very moving tale about how Alex Shane and the rest of the hotel's staff supported Gregg when he suffered a personal loss. Since Gregg is the professional speaker, I'll let him recount that night's events for you. All you have to do is click the video player below.
Gregg's story is a great example of how excellent customer service can touch our guests. I want to personally thank Alex Shane and the rest of the staff at the Atlanta Marriott Northwest for embodying the Marriott Spirit to Serve day in and day out.
I'm Bill Marriott and thanks for helping me keep Marriott on the move.
How One Person Can Impact an Entire Team
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