Dear Mr. Marriot
as you do, I will do my best to let the company go out of this crise period (even if we didn't suffer like other companies). Therefore I contact you, to ask if you want to receive our catalogue: we produce italian design furniture. I wait for your mail! best regards

Hi Bill,
Thanks for updating your Marriott career website. It's easier to find a career with Mariott being able to use in PC or Mac environments. Its easier to search for a career using keywords and the page number listing. I just wish I new the right position for myself, is there a way to look for just entry level positions? Thanks for listening.

Bill.....
My wife karen and I are proud owners of 2 weeks at the NEW Marriott resort at Ocean Palms. we were original oweners at the Ocean Pointe and thought the option to move to the palms was a no brainer.....We decided to finance the 2nd week through our rewards visa credit card and one of the attractive advantages off doing the finance that way was the additional bonus reward points that Marriott made available to us. We are asking if there is a possibility that the additional points can or will be re-instated by Marriott?

Looking forward to hear from you on this concern

thanks

..and P.S. please do NOT go to the hand soap/shampoo/conditioner/bath soap dispensers in the rooms, thinking you are 'going green'. We stayed at one place who installed those in the room. I see a big, fat law suit in the making. In our room, the dispenser in the bathroom leaked down into the tub, making it slippery when I stepped in. The soap dispenser in the livingroom sink area was short enough for a child to climb onto, and the lid easily popped off the top. Ever see a 2 yr old eat soap? Sounds gross but they will put just about everything into their mouths. There are personal size bottles that will recycle..so that would be a better solution to the 'green' problem, I think.

Hi Mr. Marriott!

What Chrisitan (above) says is crucial, in my opinion. I'm 51 and have traveled with my husband (business trips) all over the United States during our marriage. The best Marriott we stayed in was on the west side of St.Louis The beds were incredible! We prefer Marriott, but can't always find one with the thicker, soft mattress. I called your corporate offices and someone told me only the corporately owned Marriott hotels use the thickest most plus mattress. While I know hotels have to look at every aspect of keeping the customer happy- think of this: if your guest arrives and is greeted with a bed that feels like you are sleeping on a cloud, they are going to be happy and refreshed the next morning, as opposed to possibly waking up with bodily aches and grouchy because they tossed and turned. I know the non-corporate Marriott are supposed to have their standards set for the mattress as well, but we have stayed in both and I can tell you hands down, the corporate mattress is the best. Each time we stay in St.Louis we absolutely will not stay anywhere else. Our comfort and 8 hours sleep are worth every penny we pay. When you are on a comfortable mattress, you just don't want to get out of bed- for us that means we usually want to stay over and take a look at the sights of St.Louis. One area I wish you would seriously look at for a corporate Marriott is Wisconsin Dells. Have you ever been there? The whole town is like one gigantic water park! Just Google it, and you'll see what I mean. It's a well-kept resort town with gigantic pull for people from all over the world. The last time we stayed there, it was at Chula Vista. I do not recommend this place unless you stay in the condos. The beds are the WORST I've ever encountered..it was like sleeping on a board- just horrible. When I reported this to them, plus other problems with the room (but I am very picky about how a room looks and functions- from dust on top of the curtain rods to how straight the toilet paper holder is on the wall) their solution was to offer us a free nights stay..in another of the same room, which was has the same mattress since all the rooms were redone in Sept 2009! Kind of a silly solution. I offered to pay the extra to stay in a condo but they couldn't do that. Not good customer service at all. My husband will have monthly meetings in The Dells every month for as long as he is the chairperson for Door County WHEPP. (come visit Door County too, if you've never been) There is a Hilton in The Dells- time for you to blow them all out of the water and build a beautiful new Marriott! Thanks for listening!

Sincerely,
JS

Hey Bill-

I agree the recession is about to end. However, bring back the old website and maybe the platinum members won't find it so inconventient. This new website takes too long to load and navigates very badly. Making access easier for your frequent customers will keep them loyal to Marriott. This new site is the WORST!!! Keep us as your loyal customers.

Hi Bill,

So great to hear 2010 is looking better. I am a weekly business traveler and always try to stay at the same Renaissance Marriott hotel while I am in Atlana (the only time I don't stay there is when there are no available rooms). But when I am on the road, I look very much forward to using the gym to work out any stress from the day. It is a good hotel gym, but since I have been a guest there since early 2008, the hotel has done away with network channels on the individual tv's on the cardio machines. I imagine it is a savings, but there is only so much Wolf Blitzer I can take at night in one week. I have no desire to work out in the morning b/c the tv's do not have ABC and I like to watch Good Morning America and I find myself cutting my workouts a little short so I can watch NBC Nightly news and other shows that help me escape the day. They put one large TV that shows all those channels but none of the cardio machines face the tv so what is the point? I have commented on this in surveys that I do for the hotel and nothing has changed. I have considering looking into the Hilton b/c a friend told me that gym offers network channels. Sorry to blog this here, but now that you are optimistic for a better year, will network channels be brought back? Thanks - a platinum member but a gym rat.

Dear Bill, I am a one million point plus Marriott Rewards member. Traveling 10 months of the year for one to three months at a time, I have found the Marriott lodging to be the very best. I always seek out a Marriott hotel and will continue to do so. It is truly my home away from home. Actually, I spend more nights in a Marriott than I do at my own home. I have always been treated well and your employees are very professional.

I viewed a recent biography on tv on your father covering his life, success, and the Marriott corporation. Your father was a very astute businessman and I have no doubt you will continue to lead Marriott to even greater heights of success. In regard to the current downturn in the economy, remember..This too shall pass.

Sincerely,
Susan Solomon

Dear Bill
Greetings and Happy New Year.
Delighted to hear about the positive and optimistic outlook that CEOs like you present. Apart from Christian and Ken (whose posts appear)there is another set of people who look forward for such magical words, prospective employees like me.

I am also aware of your commitments in India and have been tracking Marriott ever since my Disney days. 2007/08 saw great interest and activity in the Indian subcontinent which understandably has very limited players in the hospitality space. 2009 saw that excitement shaken and many companies were reluctant with their expansion plans. However going forward in 2010 with economic activity picking and India being one of the better performers of the last year, I seriously suggest that Marriott should take this opportunity and develop their Courtyard and Renaissance brands as compared to JW. I feel comparing Pricing trends, Service expectations and other variables for doing business that these brands are better placed to deliver as to the requiremnts and needs of the market. We are still a developing economy and this strikes a perfect balance.I am sure your experienced team might have done the research required and might have arrived at similar conclusions but I thought of telling you directly through this wonderful forum.

With such strong and recognizable brands I am sure Marriott will be a pioneer and show the way for others to do hospitality in India.

Sir, I am just a student at this stage but with great optimism for Marriott and India in general, I wish you and the TEAM a FANTASTIC 2010.

See you around in a MARRIOTT...Cheers!!!

Dear Bill,

I left you a comment on your blog about "The Blind Side" with an interesting offer. Please read and contact me. My email is attached. Thank you very much. Sincerely, Dave Shelton

Mr. Marriott, As an owner at the Desert Springs Villas I, I am disappointed with the decision of the hotel to take away our original agreement of our free use of the pools, spa, tennis courts, etc. we signed up for when purchasing our villa many years ago. With economic times being tough, we cannot afford to pay the "al a carte" prices determined by the hotel for villa I owners. I expected more from Marriott during these times, and will not be using the facilities nor recommending them to my guests.

Glad to hear things are picking up. Can't wait to stay at a Courtyard again. I stayed at a Courtyard in Long Beach and had the best nights sleep. The customer service was great too! I like the Green Lobby theme, hope it reminds everyone we have to take care of the Earth, its the only one we have! Thanks.

Dear Bill,
I've been a proud owner of five weeks with Marriott's Vacation Club at the Maui and KO Olina Ocean Clubs since 11/2006. I am also a Platinum-Elite Marriott rewards Visa Card holder approaching 3 million reward points. My goal is to own three months of Vacation Club Villas which hopefully will be enough for our family and retirement. I'm happy to hear about your expansion into Mexico, but could you also please update us on your plans for Vacation Club expansion for the Hawaiian and french Polynesia islands? Please develop more in exotic
locations around the world!
We've had some of the best times of our lives with you. Take Care!
Thank you!

This is good news not only for the business but also for the employees. I talked to a bellhop at a hotel I stay at a lot and he said he's seeing a pick up in business but he's still down in hours. I've noticed fewer employees than in past years and no concierge some days.

Cuts in business have obviously affected service and I'm looking forward to a return to levels I've grown accustomed to in the past.