Take a Minute . . . and Relax

March 22, 2011

Saray Spa About every March, I head to Camelback Inn, our Marriott resort in Scottsdale, Arizona, for a vacation with my family.  It’s usually spring break for the kids and I celebrate my birthday there and have every year since 1967.  I’ve been going to Camelback since I was 16 and love that part of the world.

One thing that we really enjoy while we’re there is going to the spa.  For many, getting a massage is an incredibly relaxing and mind clearing activity.  In addition to the spa at Camelback, we manage 169 other spas worldwide and we have more than 90 new spas in our pipeline.  Spas are really becoming a major part of our business.

In addition to promoting wellness and relaxation for our customers, our spas around the world are expanding their offerings to include local traditions and ancient rituals.  We are creating spas concepts that are culturally relevant, like Quan, an Asian-inspired concept.

The exciting new Saray Spa that just opened in our Dubai Marriott Harbour Hotel & Suites highlights Middle Eastern treatments and pays homage to ancient Arabic healing rituals.  The heart of the spa is the hammam -- a place to cleanse and nurture.  And, the products used in the Saray Spa are all authentic and local to the region such as Dead Sea salts and olive soaps.

Taking some time to relax and rejuvenate is the key to maintaining a healthy, balanced life.  I encourage all of you to take a minute and give yourself a break now and then. You’ll be amazed how good you’ll feel.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

Take a Minute and Relax

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Thanks for sharing information

Yes Marriott..:) I can say this is the great place of relaxing for the peoples. I agreed with you with this point that this place is always attracting customers just because of his quality.

Happy birthday ! Am looking forward to visiting the spa. Keep up the great work.

We had opportunity to stay in the CY Marriott in Lakewood, CO. Had a good experience. Staff was very good. One employee, Jeremy, was exceptional. Went above and beyond to help anyone and everyone. CY Marriott is very lucky to have such a great young man working for them. Nice to see such dedication.

Very dissappointed that Marriott Hotels doesnt recognize the hard working travel consultants who do not have an IATA number. So many of us put in more hours than a full time employee at a brick and mortar agency as we own our own business. Marriott should accept all agencies with CLIA and TRUE identification numbers.

Hi Mr. Marriott,
Why does Marriott not want to work with travel agents that do not have an IATA number? In todays travel agency environment many offices choose not to have IATA .
With the increase numbers of home based offices many choose a variety of other options. Why would Marriott not want this business? I have over 25 years of expierence and have tried to register with Marrriott several times and have been told "bluntly" we only recognize IATA agencies.
Perhaps you need to look at this.
Thanking you for your time and look forward to hearing from you.

mr.bill i cant say enough good about your hotels.your people that work them are always great and make the stay positive. i dont think twice about stoping at a marriott.might of met a famly member in albaqurque early 80's if i did say hi. its good to know the boss to say thank you for doing it right.

I am a big fan of Marriott as a client and travel agent. There is a place in Mt. Dora, Florida called the Lakeside Inn. It is a lovely old hotel on the water and walking distance to old Mt. Dora, an antique tourist destination. What a wonderful place for an Autograph Hotel! It has the character of Casa Monica, St. Augustine, Fl. and is in a great tourist area. It needs the "Marriott Touch".
I would also suggest woring out a food concession with Bertucci's Restaurant. They are always crowded and a family food pleaser.
Thank You! Paula

You have said rightly that spa is great place for relaxation in today busy world. I have been one of the spas provided by hotel group, the experience is really great. Congratulations to you keeping such great chain of hotels.

Dear Mr Marriott,
Happy Birthday and thank you for your continued inspiration.

Hi Bill!
I am SO excited to find this site!
I was/am a part of the past "Marriott's" Great America in Gurnee, IL. starting the year the park opened in 1976. I then became the 1980 - 81 First Lady, promoting the park across the US as well as around the world. My love and loyalty to the Marriott name is unbreakable. Thank you for the love, caring, and commitment of your family. I grew up seeing how business owners "should" treat their employees, and felt like family. Thank you for that.
After taking a break to raise my family I have been back to the park for 6 years and am full-time. The park is celebrating 35 years this year, and as a tribute to the first years our Entertainment department is putting together film (old reels! Haha) and photos to be shown in our huge Pictorium theater! I am SO excited!
I am searching for the old Marriot's Great America font. Any suggestions where I might find it?
I will never be able to convey my gratitude for the years you gave me, making me who I am today, and the caring I have for the park.
We will celebrate the 35th year as we open May 7, 2011. A permanent invitation from me will always be open to you. If you would like a personal tour and view the show it would be my honor.
Angie Lovell - McAvoy

Hi Bill-Happy Birthday.
The staff at the Courtyard Amsterdam is fantastic! I would like to give recognition to Jordi & Wanter at the front desk.

Mr. Marriott,
I have a picture with you taken when I was just beginning my career and had not really experienced much in the way of travel. I soon had an assignment where I had to live at the Camelback Inn for a month or so to complete the project. It was one of the best times of my life and every great spa I go to I compare to that first experience at the Camelback Inn. The only sad note from that trip is someone stole my high school class ring while I was trying on things in the jewlery store. I always try to stay in a marriott when I get a chance because of how well I was treated as a kid at the Camelback.

I love the comment of Juliet Adams with reference to quotes from history. I wish I had enough time and money to travel to all the Marriott spas and experience all the beautiful spas. Now that's a great wish.
A massage is a luxury. Some days when I work really long hours, my feet throb when I take off my shoes. No one is up when I get off work. Sometimes a simple thing like a foot massage is such a blessing to receive or give..

Happy Birthday Mr. Marriott. Enjoy Camelback with your family and friends.

It looks like a lovely place, but I *really* dislike hotels with "resort fees". What if I don't want to use those "facilities"? I am supposed to get free internet, so that's not a resort fee benefit.

Resort fees should be optional, not mandatory.

Thrilled that you take time to be with family and enjoy Arizona and Camelback as I have since the 1980's. With the natural elements that exude spirituality, wholeness, peace, serenity, stark beauty, with gifted healers is a wonderful place to visit. There is more that can make this experience even healthier, more luxurious, and unique. I hope to be out there the end of April.

Carole B

Quan spas in full service Marriott properties in China appeared to provide the best value for service. The properties in Mexico, particularly JW Marriott in Cancun are noteworthy for excellent service as well. I recently spent three weeks at the Los Angeles Airport Marriott a refreshing change from the routine at home here in the Washington DC area. I missed the lack of the massage facilities at this property. When I am out of the country and away from the day to day norms it is less stressful and more relaxing.
Syed T. A. Naqvi, Platinum Emeritius

Hi Bill - while you are there, I recommend you stop by the SpringHill Marriott on North Black Canyon Frwy off I-17 in Phoenix and recognize the best employee of Marriott I have ever encountered. Her name is Diane ****, she serves breakfast to guests, and her delightful personality, unbridled optimism and desire to serve Marriott's guests make this hotel one that really stands out in the crowd. I hope you can find a way to recognize her. I'm sure her management will whole-heartedly agree.

d is going to lose the golf tournament because there is no title sponsor. Since marriott has so much of the island tied up with marriott time share property's it seems only fitting that Marriott become a title sponsor for this golf tournament. win win for both hilton head island and marriott

That´s right, SPAs have becoming a major source of revenues to many properties and a great asset for the guest views as well.

More interesting enough is the ethimology for SPA and the debate around that point. There are two major options. The first is that the word SPA is just the acronym of the latin "Salus per Aquam". Others believe that it comes from a Belgium city, SPA, where since medieval times illnesses caused by iron deficiency were treated by drinking chalybeate (iron bearing) spring water. In 16th century England the old Roman ideas of medicinal bathing were revived at towns like Bath, and in 1571 William Slingsby who had been to the Belgian town (which he called Spaw) discovered a chalybeate spring in Yorkshire. He built an enclosed well at what became known as Harrogate, the first resort in England for drinking medicinal waters, then in 1596 Dr. Timothy Bright called the resort The English Spaw, beginning the use of the word Spa as a generic description rather than as the place name of the Belgian town. At first this term referred specifically to resorts for water drinking rather than bathing, but this distinction was gradually lost and many spas offer external remedies.

Have a great Birthday :)

Hi Bill. Sounds like a great get-a-way. We like several locations. We always make sure there is a Marriott family hotel where we go. We feel comfortable knowing there is a clean Marriott location.

Mr Marriott,

I'm reading this blog post from the JW Marriott in Guancaste, Costa Rica. I can't agree more with your comment about taking take to relax and rejuvenate. While here I had a hot stone massage for the first time. The massage was the best I've ever had and I'd like to give recognition to Marsenette, the masseuse. She was exceptional and I will be sure to have a message at the next JW Marriott where I'm fortunate enough to stay.

“Traveling through the world produces a marvelous clarity in the judgment of men. We are all of us confined and enclosed within ourselves, and see no farther than the end of our nose. This great world is a mirror where we must see ourselves in order to know ourselves. There are so many different tempers, so many different points of view, judgments, opinions, laws and customs to teach us to judge wisely on our own, and to teach our judgment to recognize its imperfection and natural weakness.”- Michel de Montaigne

Mr. Marriott:

Very interesting blog. I certainly plan to take up the spa experience, after having the sauna experience at a Marriott property. It was to the point of being humorous, as the employees wanted to make my experience a one time of many more to follow. I even got two employees who make the commitment to give it a try. I told them Mr. Marriott will be well pleased.


I love that emerging direction of Marriott because it can be viewed as a precursor or even an enhancer to global health tourism. I recently heard a presentation on: Man being in a “dream state.” That our experiences many times are not in reality. Is that because we need to give more time to our bodies and mind through such processes as saunas, spas and other physio-mental processes? Should more time be spent in tune with the human body. The hospitality industry is a great environment to creatively and uniquely expand this concept.


Mr. Marriott, when rushing through the parameters of life, it is surely a challenge to take to the lighter and yet vital side of life of the reality as to the true purpose of life in man’s experience. How energizing to be in the reality into abundance, joy and happiness of life.


As John Rockefeller said: "Men do not live merely to toil; they also live to play, to mingle with their fellows, to love, to worship. The test of the success of our social organization is the extent to which every man is free to realize his highest and best self; and in considering any economic or political problem, that fundamental fact should be recognized.”


As an avid moviegoer, I am sure you saw or have heard of “Inception” by Christopher Nolan. How are we to clearly understand our dream state from reality? Massaging, relaxing, meditation and clearing activities as well as the ancient ritual certainly greatly assist. Very good reinforcement: “Take some time to relax and rejuvenate is the key to maintaining a healthy, balance life. Give yourself a break now and then.”


Then surely humanity is in a very commanding position of taking on and breaking forth the nuclear power of the most resilient parasite. “ What is the most resilient parasite? An idea. A single idea from the human mind can build cities. An idea can transform the world and rewrite all the rules” –Cobbs.


Thank you for taking a break and sharing your implementing ideas as you keep “Marriott on the Move.

I, too, have always loved Canelback My husband and I were Platimum Rewards members from 1983 until his death in 2005 (at whcih time the points were transferred to me,but not the Platinum membership) We were priviledged to visit many (60 or more)Marriott hotels which we considered our homes away from home. Since his death, I have done very little travel but your article about Camelback makes me want to visit there again where we had so many nice experiences. Most of our hotel stays during those years were business related but Camelback (and Mountain Shadows) were special vacation spots.
Thanks for rekindeling a fire.
Jean Gambrell