If you haven’t been to a Courtyard hotel lately, check out the slide show of photos below. As one magazine described it, “This isn’t your dad’s Courtyard.” A few years ago, we started our “refreshing business” project. Now, we’ve reached a milestone of five hundred hotels with a new look and feel.
Ben Franklin once said, “When you’re finished changing, you’re finished.” Courtyard didn’t just change in one area. It took on a total redefinition of its lobby space to meet the changing needs of business travelers and it continues to change – staying current, offering value to our customers.
The global recession didn’t make this easy, but as I always say, persistence and hard work pay off. And boy did we do it right. The lobbies are open, bright and inviting. There are innovative features like the GoBoard® where guests can download directions to restaurants and get news and information sent directly to their mobile devices. Today’s travelers want every thing at their fingertips.
As we celebrate rolling out the new lobbies, Courtyard wants to thank the Marriott Rewards guests who have stayed more than 500 nights since we began our “refreshing lobby” experience in 2008. That’s a lot of nights!
This “Club 500” is a real tribute to the service and great experience that Courtyard offers our travelers. In recognition of their loyalty, Courtyard is awarding the Club 500 members extra “thank you points” for future trips on the road.
The on-going “Refreshing Business” project wouldn’t be possible without the cooperation of our owners and franchisees. Their investment and dedication to the associates and guests is the envy of the hospitality industry.
With a tip of the hat to Ben Franklin, we are not finished by a long shot. There are Courtyard hotels still renovating and there are new travel trends we’re embracing.
So, check out a Courtyard and let me know what you think. Is there anything else you’d like to see when staying in a hotel?
I’m Bill Marriott and thanks for helping me keep Marriott on the move.