The Challenge of Growing Globally - Recruiting Great Talent
In a recent blog, I indicated that in the next two years we would be opening one hotel per month in China. This, of course, represents a huge challenge to hire and retain some 40,000 new associates.
We are working closely with several hospitality schools and colleges to hire the very best. Many of these institutions are not in the major cities, like Beijing and Shanghai, but in smaller cities in different parts of the country.
As we face this incredible challenge, we are ramping up our on-the-job training. We know that if we achieve the reputation of being the best hotels where people can learn the business, we will be able to attract and retain the very best.
Our Human Resources department is getting creative in helping us hire people and telling our story. They’ve started a video competition in China called Our Hotel Rocks. Hotel teams produced videos about why their hotel is the best in an effort to recruit top-notch associates. We are sharing the very best and posting them to Weibo, the Chinese equivalent of Twitter. I love to see the passion and creativity for Marriott.
I’m pleased to report that our culture of taking care of our associates is making a big difference in China. For 2011, our Hong Kong JW Marriott hotel was selected by Aon Hewitt as the top employer in all of Hong Kong. This was a competition between 40 different companies across all industries. We were measured on five key areas that differentiate the best:
- Strong Organizational Alignment
- Clear Vision and Compelling Employee Promise
- Performance Driven Culture
- Efficient and Effective People Practices
- Persuasive Accountability and Trust
We have 740 associates in this hotel which opened in 1989. 140 associates have still been with us after 20 years, and 470 associates after 5 years. In fact, last year they had 9% employee turnover, which is one of the lowest in the company.
My hat is off to our general manager Mark Conklin and his team. In visiting the JW Marriott in Hong Kong recently, I saw that Mark knew his associates by name and knew what they did and something about their families. I found that this often makes all the difference in the world.
I’m Bill Marriott and thanks for helping me keep Marriott on the move.
REMINDER: My Cook-Off Challenge deadline is August 15th. Email your recipe and a photo of your dish to: firstname.lastname@example.org
For a list of ingredients and more details go to: http://bit.ly/MG6Dys