Have you ever been talked into something? Well, I certainly was talked into writing my second book: Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. It was 16 years ago when I published Spirit to Serve. A lot has happened since then, and that’s why I took on this assignment.
I say in the book’s introduction that “for 60 years, I have loved my job, WITHOUT RESERVATIONS.” I write candidly about what it took to reach the top – the crises, the opportunities, the make-or-break moments that tested all of us. Our company has been challenged in so many ways. There was the tragic loss of a hotel and some staff at the World Trade Center on 9/11; we’re still coming out of the Great Recession; and at times, we were outflanked by our competitors and had to play catch-up.
Many lessons have been learned along the way, but what has kept Marriott on the move is its five simple rules. I named a section of the book for each one of those core values.
I like to read a book if it has a good story. In writing Without Reservations, I want to take the reader behind-the-scenes into key meetings as major events were unfolding. There’s a very tense story about our Cairo Marriott associates defending the hotel during the Arab Spring and some funny anecdotes on competing for customer business.
Whether you work for a global company like Marriott or you’re in a small business, I hope you will come away with a new ingredient or two that can help you add to your recipe for success. As I recently told my daughter, Debbie, when we drove by the Key Bridge Marriott in Arlington, VA, our second hotel, “I am blown away” by our humble beginnings and where we are today.
Marriott is a great American story, and I hope you enjoy reading Without Reservations: How a Family Root Beer Stand Grew Into A Global Hotel Company. I’ve dedicated the book to my wife and family, and every Marriott associate, past, present and around the world. They have all played a part in building the company into what it is today.
The profits earned from this book will benefit two organizations that are very close to my heart: Bridges…from school to work® and Youth Career Initiative. Both are providing opportunities for disadvantaged young people to build employment skills and then help them find a job.
I’m Bill Marriott and thanks for helping me keep Marriott on the Move.
To purchase your personal copy of Without Reservations, How a Family Root Beer Stand Grew Into A Global Hotel Company, visit www.marriott.com/withoutreservations to download an eBook. Hard backs will be out in a few months.