Boston’s most horrible and difficult week is finally over. Like most of you, I was following the events closely. I am deeply grateful to law enforcement and our Marriott security teams for keeping thousands of guests safe. Hotels become safe havens in times of crisis. Marathon runnners were searching for their families. Guests were asked to stay in their rooms. Room service did its best, but there were far too many hungry runners to feed. A second floor free buffet was set up with the ‘OK’ from police. Nothing was normal.
This incident hit very close to my home. My grandson, Christopher, works at one of the hotels and I have another grandson, Blake, who works at another. Christopher’s pregnant wife was planning to visit the finish line with some friends, but she wasn’t feeling well and stayed home.
My prayers go out to those families who have been changed forever. We are deeply grateful to the government leaders and law enforcement agencies who worked tirelessly to secure the great City of Boston. I was personally relieved that law enforcement officers and the National Guard were stationed near many high profile locations throughout Boston, including most of the hotels.
And I am so proud of our more than 4,000 Boston Marriott associates, who took care of our guests under very stressful circumstances. It is no surprise to me that I am hearing some very touching stories. All the letters have meant a lot to our associates, and to me, as we try to make sense of what was truly unthinkable. A few of the notes are copied below, including one about a Copley Marriott bellman, Juan, who has been on the job for 39 years.
I’m Bill Marriott and thanks for helping me keep Marriott on the Move.
“I run with CharityTeams.org. We meet each Saturday at the Marriott Copley for our runs and we have formed friendships with your staff. You should be so proud of them, especially your BELL STAFF. Juan, Leo, Jack and the rest of the boys are our friends, and with the recent bombings their concern for us was profound. I am so heart-warmed to know them and so grateful to the Marriott for sharing the lobby so that my runners could be warm and dry while training to run the Boston Marathon for charity. We love the Marriott.”
“While it seems like a small thing in a big day of drama, I know my wife certainly appreciated what the (Copley Marriott) staff did for us, including the incredible free buffet dinner they provided us and a safe place to stay.”
“I wanted to tell you once again how nice it was to be able to go to the Long Wharf Marriott, and feel as though we were safe and at home. Jamie, Martha, Daisey and the entire concierge crew made us feel secure. Your front-end people and security stood vigilant. I didn't want to be anywhere but home that night, but Long Wharf sheltered us when we were very scared and vulnerable. Thank you again.”
“Seventeen members of my family were guests in your hotel for the Marathon weekend (ages 3-70). We were treated with kindness, courtesy and respect by each and every member of your staff. I have used your hotels for over 57 years, and have NEVER been disappointed. Thank you from the bottom of our collective hearts.”
"Under the terrible circumstances during the marathon, Marriott did an extraordinary job of stepping up and making our stay very comfortable.”
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