My father liked to say, "Success is never final." Before the paint dried on a brand new Hot Shoppes restaurant, he was already signing a deal for the next one. He had high expectations for his associates (especially me) and he always wanted to pursue excellence.
When my dad decided I should be president of our company, I thought about and developed my twelve rules of success. They've served me well and I hope you’ll find them useful in your career.
- Challenge your team to do better and do it often.
- Take good care of your associates, and they'll take good care of your customers, and they'll come back.
- Celebrate your peoples' success, not your own.
- Know what you're good at and keep improving.
- Do it and do it now. Err on the side of taking action.
- Communicate by listening to your customers, associates and competitors.
- See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
- Success is always in the details.
- It's more important to hire people with the right qualities than with specific experience.
- Customer needs may vary, but their bias for quality never does.
- Always hire people who are smarter than you are.
- View every problem as an opportunity to grow.
Please leave me a comment and let me know which rules you really like. I'm Bill Marriott and thanks for helping me keep Marriott on the move.
have been a principal of an elementary school for the past 20 years and your rules have provided much succes
Posted by: pulau seribu | 04/10/2016 at 04:00 AM
really great sharing, its really inspiring, thank you
Posted by: tas murah branded | 02/14/2016 at 01:01 AM
thanks for sharing
Posted by: Wisata Pulau Seribu | 03/12/2015 at 05:22 AM
I follow you on twitter. I have been a principal of an elementary school for the past 20 years and your rules have provided much success. - See more at:
Posted by: pulau seribu | 10/26/2014 at 07:59 PM
Thanks again and we look forward to hearing from you guys!
Posted by: pulau pramuka | 10/08/2014 at 08:59 PM
thanks for the informations
Posted by: pulau tidung | 09/29/2014 at 11:42 PM
thanks for this share
Posted by: Paket Wisata Pulau Tidung | 09/28/2014 at 04:32 AM
Success is never final, its very inspirate me to be more and more better tomorrow. Thanks master.
Posted by: Paket Pulau Tidung | 09/13/2014 at 04:41 AM
I have followed your rules since 1993 or '94. I think it was 10 at that time. I like them all. If I have to choose, would say success is in the details and hire people with the right qualities. I follow you on twitter. I have been a principal of an elementary school for the past 20 years and your rules have provided much success. I do not like working on the details so I seek the assistance of employees who are detailed-oriented.
Posted by: Chet Scott | 08/17/2014 at 03:34 PM
"Success is never final."
I like this.
Thank's
Posted by: pulau seribu | 08/07/2014 at 06:15 PM
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Posted by: pulau pari paket | 05/04/2014 at 06:14 PM
Bill,
My grandfather used to talk about his friend Bill Marriott when he took us to the Hot Shoppes restaurant in Arlington VA; he was in awe of Bill's vision and determination, and made sure we understood how important they were to his success. Congrats on keeping those values alive at Marriott!
Posted by: Lon Mackey | 05/02/2014 at 08:20 AM
Rule No. 9 is very, very fascinating. Quality people make a difference more than experience. Thanks for this nugget of wisdom.
Posted by: Herbert Don Tombia | 04/29/2014 at 04:57 AM
Bill,
Excellent advice. Number 5 - Do it and do it now. Err on the side of taking action - is particularly powerful and can be applied much more frequently in business. A companion/enabling idea to this action mindset is once out the door, continuously improve and get better.
Posted by: Harvey Chimoff | 04/28/2014 at 01:05 PM
i am glad to read the whole content of this blog and am very excited and happy to say that the webmaster has done
Posted by: pulau seribu | 04/16/2014 at 06:06 PM
I really think your 12 rules for success are brilliant. They are very simple and can apply to anyone. Good business is about respecting yourself and others. I play golf at Tulane University and I really think these rules apply to sport as well. These rules are a good way to live life by. I have always admired Marriot as a hotel brand as customers have a level of expectation when staying at one of the hotels, and those expectations are always met with a smile. Communication, honesty, pushing to the limits and grabbing opportunities by the neck are all ways of become very successful in anything you do.
Gemma Dryburgh-- Tulane University student
Posted by: Gemma Dryburgh | 04/03/2014 at 08:58 AM
Hi Bill,
I am studying hospitality management at the university of Ulster IN Northern Ireland Belfast. Like you I worked from a young age and learned about the hard craft but also the enjoyment when you see customers happy.I left school at 15 with know qualifications, but now at the age of 27 and 6 years later I am on my last weeks of my studies. Its hard going, to be honest Im not academic but I am trying, hard very hard.
I am looking forward to working within the hospitality industry , for you hopefully someday soon, I feel my soul come alive when like I am on stage,serving people. It is defiantly better to give than receive and that Bill Marriott is one of the most important qualities and enjoyments of being in the hospitality industry.
I am in the middle of writing an assignment for university on YOUR LEADERSHIP STYLE your so inspirational. Thank you!!
Warm Wishes,
Stephanie Hamilton
Posted by: Stephanie Hamilton | 04/01/2014 at 11:56 AM
Mr. Marriott,
I have been with your company for a year now. I have never had a job where I felt appreciated like I do here! Thank you so much for how you treat your employees, and for teaching our manager's to do the same! I know that's why this company is so successful! It's all because
Posted by: Tara Bishop | 03/23/2014 at 06:32 PM
It's been 11years working for this great company. Take good care of your associate and they take good care the customers and they will come.
Posted by: Walter Flores | 03/21/2014 at 04:40 PM
Since I was in hight school my dream was to work in the Hospitality Industry but specially for Marriott. An executive chef in Marcos Island spoke with me about Mr. Marriott
philosophy and I have kept it with me ever since. I graduated in Dominican Republic and worked many years for important hotels such as Amhsa, Hotelera, and Naco. In 1995 came to EEUU and focus to work with Marriott. After couples years working with other hotels and I said, "It is time to move to Marriott!" Thank God I did. It is exaclty 15 years ago and I am very proud to work here at New York Marriott East Side and share with Mr. Marriott, my guest and coworkers this beautiful experiencie. My philosophy is like Mr. Marriott, "Take good care of your associates and they 'll take good care of your customer, and they 'll come back." As well as keep your passion for the services.
Posted by: Paulina L Hernandez | 03/15/2014 at 04:29 AM
its greaaatttt life is a opportunity and you have to find it
Posted by: abhisekpolai | 03/14/2014 at 11:11 PM
For me it's the last one THAT is interesting; keeps your focus visible, remembering your way and challenging your motivation - See more at: http://www.blogs.marriott.com/marriott-on-the-move/2014/02/12-rules-for-success.html#sthash.HoZBnqe6.dpuf
Just an editorial check!!
Posted by: James M. Shebl, PhD | 03/14/2014 at 09:35 AM
Mr. Marriott,
You have done it again. Thank you so very much for the very handy emergency recharger. The perfect gift!
Your book, blogs, Rules of Success, and everything else Marriott speak to the excellence your commitment and that of your management team.
Thank you. You are greatly admired and appreciated.
James
Posted by: James M. Shebl, PhD | 03/14/2014 at 09:33 AM
i like 6,7 and 11
maybe I should communicate with my competitors in the proper techniques and how far they are doing and I had to come out of hiding, to be easily accessible. to my role (in the back) can be learned by others. and recruit workers who are much more intelligent than me, is not always an idea and an idea that came to my mind is good and right. allows workers are much smarter than me have an idea or a more brilliant idea
Posted by: pulau pari | 03/14/2014 at 08:21 AM
I have been working for your company for roughly 8 months and in that 8 months I have become a gentleman. Taking various ideas from you business model and commitment to quality I will soon be opening my own business utilizing the same proffesionilism and genuine care I have experienced working for Marriot. I know this was to respond to your 12 rules for sucess but I wanted to take the oportunity to thank you.
Sincerely
Alexander Thimakis
Posted by: Alexander Thimakis | 03/14/2014 at 08:19 AM