How It All Got Started

March 4, 2014

Have you heard of taking your act on the road?  Well, that's what I've been doing lately with the help of my daughter, Debbie Marriott Harrison.  Debbie is our Global Officer of Marriott Culture and Business Councils.  A company's culture is not something you can build over night.  My father started the company in 1927.  He laid out some basic principles and lived by them.  I've tried to do the same and whenever possible remind our associates about our values and how we do business.  

So, Debbie started interviewing me at various company forums.  We videotaped the last interview and the opening question from Debbie was, "Tell us how it all got started?"  I gave my short answer for fear of putting everyone to sleep. Enjoy the clip.

 

I'm Bill Marriott and thanks for helping me keep Marriott on the move. 

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This is one of my favorite stories, i live in a country where the obstacles multiply by the minute, and every time a part of this company┬┤s history comes to me, i get extra motivated to actually overcome even more challenging scenarios. Receive my regards and admiration from Venezuela. I work in one of your Global Sales Associates and i do feel like home, thanx for passing along the message to your employees, they have received me in the best way, and i promise to do the same for the next generation.

Hi Bill
Loved the video and your list of rules. I checked into Twin Bridges Marriott on March 1, 1965. I must have gotten a deal as my rate was $8.00 and I did drive in checkin. On March 15 I started working at the new Washington Hilton as a waiter. I was twenty and had just gotten out of the Army. Little did I know that in 1973 I would work for you for 17 years. I attribute most of my success to what I learned at Marriott. You dad trained me too by telling me to get a haircut and look like a manager. Your mother trained me on how to use Pinto Beans in Chile and not Kidney Beans and you trained all of us by being a great role-model....Thanks

Love the stories and listening is even better than reading! Thanks for posting the video, Mr Marriott!

It's an incredible American success story. A company's culture is enduring if nurtured the right way. You've done it and then some. I don't think you give yourself enough credit for passing your core values along and making sure that as the company grows it always remembers where it came from. Keep up the great job.

Great stuff. It's why we return to marriott properties whenever we get the chance. Staying soon seven nights in Paris at Marriott Rive Gauche.

Great story. Curious about the long version...

Bill -

It's so good to have Debbie back on the blog...She really connects us all to you and your wonderful family which you have extended love to us...We are family...we are truly grateful you share with us the company history...it's by sharing that we realize how we're all connected ...

God bless you and your family and thank you so much for making us feel we're part of it...you truly care...

Associate - Patricia

Semper Fi

Hi, Mr Marriott,

From 2011 till now, i always enjoy your blogs with my awful English hah. i agree with many of your rules especially "say thanks to our customer" and "success is always in the details ". Best regards for you and the entire Marriott family.

Tracy from Shanghai, China

Impressionante a lucides e o ar generoso deste Senhor