Often when I visit a hotel, I try to go to the kitchen and then visit the associate cafeteria. I want to see if the General Manager knows the names of the people who work there and where things are really located.
For guests checking in, they might not notice the hotel nurse, the seamstress or the guest services engineer. These associates, in addition to many others, are often behind the scenes but play very important roles at our hotels worldwide.
At this year’s Marriott Awards of Excellence, we honor the “best of the best,” including Mary Jane Amora, the hotel nurse at Doha Marriott Hotel, who made house calls to check on associates after a tragic bus accident killed two and injured 24 others. Her courage and strength is remarkable.
There’s also Brunhilde Rollmann, market seamstress at Renaissance Hamburg Hotel & Hamburg Marriott Hotel. She’s been with us for 25 years! Known as “Bruni,” she oversees the care of uniforms for 200 associates, the clothes
of guests and the linens within two hotels.
And right in our Headquarters’ backyard, Gregory Scott is a guest services engineer at Gaylord National Resort & Convention Center. Gregory has overcome many obstacles in his life, including drug addiction and homelessness. His story of perseverance is inspiring.
Mary Jane, Bruni and Gregory are three of this year’s Awards of Excellence honorees. We have six others with stories just as noteworthy – Nejat Beshir, M
arie Joseph, Lupe Marin, Frederic Morineau, Que Nguyen and Noel Smitra.
I had the opportunity to thank them for all that they do for our company at our annual Awards of Excellence gala on May 14. We also recognized Orlando World Center Marriott as the recipient of this year’s Alice S. Marriott Award for Community Service, as well as JW Marriott Hotel Mexico City, the recipient of this year’s J.W. Marriott, Jr. Diversity Excellence Award. Please help me in congratulating our 2014 honorees by leaving a comment here or sending a tweet using #AOE2014.
I’m Bill Marriott and thanks for helping me keep Marriott on the move.