Stories of Excellence

May 15, 2014

Awards of Excellence 2014

Often when I visit a hotel, I try to go to the kitchen and then visit the associate cafeteria. I want to see if the General Manager knows the names of the people who work there and where things are really located.  

For guests checking in, they might not notice the hotel nurse, the seamstress or the guest services engineer. These associates, in addition to many others, are often behind the scenes but play very important roles at our hotels worldwide.


At this year’s Marriott Awards of Excellence, we honor the “best of the best,” including Mary Jane Amora, the hotel nurse at Doha Marriott Hotel, who made house calls to check on associates after a tragic bus accident killed two and injured 24 others. Her courage and strength is remarkable.

There’s also Brunhilde Rollmann, market seamstress at Renaissance Hamburg Hotel & Hamburg Marriott Hotel. She’s been with us for 25 years! Known as “Bruni,” she oversees the care of uniforms for 200 associates, the clothes
of guests and the linens within two hotels. 


And right in our Headquarters’ backyard, Gregory Scott is a guest services engineer at Gaylord National Resort & Convention Center. Gregory has overcome many obstacles in his life, including drug addiction and homelessness. His story of perseverance is inspiring.

Mary Jane, Bruni and Gregory are three of this year’s Awards of Excellence honorees. We have six others with stories just as noteworthy – Nejat Beshir, M
arie Joseph, Lupe Marin, Frederic Morineau, Que Nguyen and Noel Smitra.

I had the opportunity to thank them for all that they do for our company at our annual Awards of Excellence gala on May 14. We also recognized Orlando World Center Marriott as the recipient of this year’s Alice S. Marriott Award for Community Service, as well as JW Marriott Hotel Mexico City, the recipient of this year’s J.W. Marriott, Jr. Diversity Excellence Award. Please help me in congratulating our 2014 honorees by leaving a comment here or sending a tweet using #AOE2014.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.
 

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I read this stories once again I am proud to be marriott employees. Congratulations to all recipients of 2014 honorees.

Be part of the Marriott family is a priviledge and see how associates around the world live the Marriott Culture worldwide is trully an inspiration. Congratulations 2014 honorees!
TownePlace Suites Pensacola Staff

Spirit to serve awards is often entitled to front line staff who are high guest contacts and it is really the time to discover the staff work behind the scene. Thanks for your words makes me feel caring.

I am anxious to read this year's Marriott Awards of Excellence winner's stories!

Thanks for your attention to detail and high standards, it makes traveling much more enjoyable.

very nice. seeing this stories of excellence a feel inspiration to do my job well every day.

Well Done Team, congratulations Noel Sumitra you made us proud

I love reading your posts, Mr. Marriott. This blog is one of the best CEO blogs I've ever seen. It's simple, yet full of impact.

Thank you.

I love reading your posts, Mr. Marriott. This blog is one of the best CEO blogs I've ever seen. It's simple, yet full of impact.

Thank you.

Congratulations to all the 2014 Awards of Excellence Nominees and for inspiring us to be the better overall

You are aspirationally inspirational!

I worked with Mary Jane actually everyone at the hotel is used to calling her by her nickname "June" for several years before moving on to another property in Dubai.

June has such a great personality, always smiling, humble and caring for everyone.

There wasn't a time when we use to pass by her office that there wasn't someone with her just getting random advise from her.

After the tragic accident that we had, she held it all together and stayed up days and nights caring for every associate that was injured, running around from the hospital, to the associate accomodation, and then back to the hotel to provide everyone with updates proving to everyone that we are truly one family.

June is a truely remarkable person and she really deserved this award.

Congratulations June from all of us in Dubai, we have all been following up on all of the updates from the moment you left Doha. We are all so happy for you.

Congratulations 2014 recipients! Your stories help to inspire and motivate other Marriott employees. Thank you for your SPIRIT TO SERVE!

Congratulations 2014 recipients! Your stories help to inspire and motivate other Marriott employees. Thank you for your SPIRIT TO SERVE!

Truly, the difference at Marriott properties are the people. I keep seeing this over and over again. There are a bunch of fancy hotels out there, but they never feel the same as a Marriott. After staying 75 nights this year alone, I ought to know. Thank you for creating a unique and special culture.

Thank you for these folks. And Thank You for recognizing them!!

They DO MAKE A DIFFERENCE!

This from a Lifetime Premiere Rewards Member!