Our Competitive Advantage

April 25, 2016
Then and Now - Hot Shoppes & RI San Diego
My parents' root beer stand in 1927 and the SpringHill Suites & Residence Inn San Diego Downtown Bayfront, opened earlier this month.

Looking back at where we’ve come from – a small root beer stand started in 1927 – has always been an important part of our company’s culture. You can’t look forward until you appreciate where you’ve come from. Ask any Marriott associate and they’ll tell you about how my parents moved to Washington, D.C., with a dream to provide good food and good service at a fair price.

My parents knew they needed the help of loyal and hard-working associates to help them realize that dream. From the start of our company, my father always said, “take good care of our associates and they’ll take good care of the guests.”

1972 Corporate Historic ca. Marriott Jr & Sr
A picture of my father and me in 1972.

I came across an old Reader’s Digest in our archives that had a feature story about my father in 1972. The author wrote, “There is an aura of certainty among employees that it is, deserves to be and will ever remain number one in its field. This mystique is rooted in the warm personality and sensibly unselfish instincts that have always guided the man in whose image the company is cast.”

The article goes on to recap all the ways my father treated his associates well. From employee stock purchase and profit sharing plans, to tuition reimbursement and training programs—my father’s perspective on “enlightened capitalism” was one to be aspired to in 1972. He was indeed blazing the trail for what is now commonplace in Fortune 500 companies.

I couldn’t be prouder of my father and his legacy of treating his employees with respect and fairness. It’s our competitive advantage. His concern of treating his employees honorably has served us well in our company history. It’s why we’ve been so successful and why our future is bright.

In 1972 we had 18 hotels and resorts in the U.S. and Mexico. Now, we have 4,400 properties worldwide. I know we could not have gotten to this point without the core value of putting people first.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

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Very nice informative blog you shared Thanks for sharing waiting for your new update. free school ERP download: Click Here

Thank you for being such a visionary leader with such a willpower and Zeal to reinstate the dream of your father. It was determination, dedication attained for Marriott to reach the level it is on now. Thank you again for the unwavering effort exerted to make Marriott reach optimal heights.
May God Bless U

Its such a great thing when i read this one. Im a student in Melbourne and I have a presentation about Marriott hotel.I get really good mark for my presentation about Marriot and 7Ps. Being a staff of Marriot is my dream. I will try find a change in Mariott after i granduate.

Mr. Marriott,

First of all, thank you for being forward thinking and carrying on the Legacy of your Father. I'm sure he would be so proud. It is a pleasure being a part of that culture and a company who takes such good care of their associates, who in turn take good care of the customers. As a 20 year associate, I have seen the incredible results of your philosophy over the years. Like they say, "the proof is in the pudding". Thanks again for your inspiration and leadership. It was a great pleasure meeting you when you visited out property recently.

Best regards,
Joanne Bird
Renaissance Vinoy Resort
St. Petersburg, Fl

Amazing story!!!!

Thank you so much for sharing.

You strike a chord with this posting Bill. We should all be proud of our
fathers for the efforts they put in on our behalf. And naturally we should be proud of our mothers for the nurturing on our behalf. My father had to quit school in the 3rd grade because his father lost an arm in a railroad accident and there was no workman's compensation in 1904.

As the oldest boy he had to work 10 hour days as a "breaker boy in Pennsylvania coal mines to help his family survive. He went off to WWI was wounded, married on his return and raised 5 children 3 deceased. The one thing he had was courage. I salute your father for his great accomplishments and at the same time I salute my father for what he was able to do as well.