A few weeks ago I posted a list of my rules for being a successful leader. I created my list based on my father’s guideposts to management. This list has served me well throughout my career.
I think each of the rules for success is essential for all leaders, and it turns out you agree. I received great feedback from associates and customers alike who are finding this list useful in your careers. I am honored to share my advice. Keep your feedback coming!
“The one I needed to hear today: ‘view every problem as an opportunity to grow.’ I'm in the middle of a challenging opportunity at my job and haven't had a good perspective on it. Thank you for helping me see it as an opportunity rather than a misfortune.”
“I just started working for Marriott and have put this list on the back page of my notebook for reference! Number 11 is my personal favorite.”
“‘View every problem as an opportunity to grow.’ I always say you saved the best for last. I have lived by it since I joined Marriott.”
“Thank you for reiterating these philosophies. I try to live, breath, walk and talk by your legacy every single day.”
“As a Marriott associate for 34 years, this list is great for training and has helped make me who I am today. My favorite rules are #8 and #9.”
“Having lists are always a good thing. It helps to keep you focused. I like rules #2, #5 and #9, but my favorite is #9. Too many times there are people who are determined and willing to learn the job but because of lack of experience, they never get the chance to prove their work. Great list to go by!”
“I appreciate all rules on the list and it was hard to think of one favorite. I will have to choose #10: ‘Customer needs may vary, but their bias for quality never does.’ We have a lot of returning customers and it is because of the quality of service, pleasant greetings and engaging conversations. I am proud to work for this company.”
“I love this list so much that I printed it as well! I'm not sure that I can pick a favorite—the combination of these habits creates a great leadership fabric (and we have evidence of this!)”
I’m Bill Marriott and thanks for helping me keep Marriott on the move.