Remembering ‘Bus’

October 6, 2016
BusBW
Bus at his summer home on Lake Toxaway.

M.O. “Bus” Ryan passed away on September 16, 2016.  Bus joined Marriott in 1960 – when we had just two hotels. I brought him on board from Hilton, which I considered to be the most successful hotel chain at the time. Bus joined us as General Sales Manager and soon became General Manager of Hotel #2 – The Key Bridge Marriott.  In 1965, Bus opened Hotel #6 – The Atlanta Marriott Downtown. Later he assumed a role at our corporate office and helped open 32 hotels before he retired after 28 years with Marriott.  He went on to become Chairman of the American Hotel & Lodging Association.

The cover of the funeral program featured a picture of Bus in casual clothes opening the door and welcoming his guests to his summer home on Lake Toxaway, North Carolina. Several of the speakers at his funeral mentioned Bus’ great skills as a host – always greeting visitors with a hearty smile and delivering their favorite beverage complete with a napkin.

Many who attended the funeral had been hired by Bus to work at the Atlanta Marriott.  He was largely responsible for helping to develop our company’s culture of smiling, gracious hospitality in the very early years.

He came to Marriott with a thoughtful understanding of hotel operations and was a great source of knowledge and inspiration to me personally. I grew up in the restaurant business and had very limited knowledge of how to run a hotel.  Bus taught me a lot and was instrumental in helping me lay a foundation of hospitality and caring for associates and guests.  Bus was a terrific guy and received tender love and support from his wonderful wife, Carmen, through 60 years of marriage.

I will always be grateful for Bus’ contribution and friendship.

I’m Bill Marriott and thanks for helping me keep Marriott on the Move.

 

 

Post a comment

Comments are moderated, and will not appear on this blog until the author has approved them.

If you have a TypeKey or TypePad account, please Sign In

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

I remember meeting Bus when he was at Marco Island in 1986...he was so committed to great associates and service. Had the biggest hands I ever saw....wonderful man and great manager.

I was one of the fortunate who had the pleasure of working with Bus Ryan at the Atlanta Regional office in the 1980's. He was always a true gentleman!

Bill

Thanks for sharing and sad to learn of Bus' passing. He was one of the first Marriott associates that I met when I came to Atlanta to build our Marriott Management Services in the south. He was a real gentleman and a great help to me.

Fred

Fred Abo0d

So sorry for Marriott's los

I remember his gentle smile and caring attitude to associates. RIP Mr. Ryan

Bus (short for his nickname Buster given him by his father) was my first boss at Marriott in early 1962 when I took over sales at Key Bridge. I think we may have met when he was at the Statler in NYC and I was at the Waldorf Astoria. He was a nice guy, always ready to assume the role as "Mien Host" and Emcee at the speakers table.