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3 posts from December 2016

12/20/2016

Shared History of Giving

Friends Standing TogetherThis has been a significant year for Marriott International as we combined with Starwood Hotels & Resorts to create the world’s largest hotel company. And when we linked the Starwood Preferred Guest program to Marriott Rewards, we created the strongest loyalty program in the industry.

There’s power in numbers. We now have 85 million loyalty members. That’s not only 85 million people visiting our hotels around the globe—it’s also 85 million people with the potential to join us in positively impacting the communities in which we have our hotels.

Marriott and Starwood have a shared history of investing in and serving our communities. For example, Marriott has a 33-year relationship with Children’s Miracle Network Hospitals—helping to raise more than $110 million. And, for more than 20 years, Starwood has partnered with UNICEF, one of the world’s leading children’s organizations. They’ve helped raise over $35 million for more than 4.5 million children.

This holiday season, as a thank-you to our incredible loyalty members, we’re making a donation of Marriott Rewards points to be split between Children’s Miracle Network Hospitals and UNICEF.

My mother always said “By giving generously of our time, energy and resources, we enrich the lives of others.” It’s one of the founding principles our company was built on. And, I’m proud to say, we’ve remained committed to this principle throughout our nearly 90-year history.

We’ve also recently created the option for Marriott Rewards members to donate points to more than 1.5 million nonprofits in the U.S. and dozens globally, a first-of-its-kind offering for a loyalty program.  If you are a member, I invite you to join us in giving some of your points that will become cash donations to your favorite charity.

Together we can make an impact. Together we can make our communities better.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

12/19/2016

Farewell to an American Hero

Marriotts and John Glenn 1962
My family with John Glenn at our Key Bridge Marriott Hotel in 1962.

In 1962, I watched in awe as John Glenn became the first American to orbit the Earth. It was an incredible feat. The times were so uncertain and full of worldwide turmoil. But that flight gave Americans something to be proud of—something to have hope in—and showed the world that our nation could lead the space race.

When John “splashed down” after that orbit on Friendship 7, he was inundated with media and fans alike at his home. One of our associates thought it would be a good idea to send some Hot Shoppes chicken boxes over to his home for his family to enjoy. He rightly assumed the family had little time to prepare lunch in all of the excitement!

Later that day, to get a bit of quiet time before he made his way to New York City for the ticker tape parade, John and his family checked in to the Key Bridge Marriott Hotel where my parents warmly welcomed the new American hero. He humbly accepted the accolades and attention, but it was obvious he simply loved the work. He was thrilled to be part of history doing what he loved to do.

John was an inspiring man throughout his long career—from his time in the Marine Corps, his explorations with NASA, and his service to our nation in the U.S. Senate. Our paths crossed again when he moved into my neighborhood shortly after he was first elected to the Senate. I would often stop and visit with him as he jogged through the neighborhood. He had the warmth and charisma of Eisenhower.

I am honored to have known John Glenn. I am deeply thankful for his service to our country—he truly is an American hero. My thoughts are with his wife, Annie, and their children and grandchildren.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.



12/06/2016

Loyalty Matters

Tuni Kyi - AOE
Tuni Kyi at our Awards of Excellence celebration at Marriott International Headquarters.

I have spent my life in and out of hotels, meeting our incredibly dedicated, passionate and warm associates who tirelessly dedicate themselves to providing guests with the most memorable experience possible. They simply are the best in the business.

Recently I received word that one of our most loyal and dedicated associates, Tuni Kyi, will retire from the company after 37 years. Tuni started his career in 1979 as a management trainee just a few short years after emigrating from Burma to the U.S. as a political refugee. During his time with our company, he rose through the ranks but claims the highlight of his career was at the JW Marriott Hotel in Washington, D.C. While there he spent time with my parents and got to see first-hand the tremendous impact they both had on the business.

Even though my father was in his 80s and my mother in her late 70s, Tuni saw how focused they were on the guest experience and on how our associates were doing. My mother and father knew our success depended on how our associates felt about the company and their work. And even more importantly, they knew that managers like Tuni were key to making sure associates felt valued and appreciated at work – and that in turn our associates made sure our guests felt valued and appreciated. It’s a philosophy we still employ today.

I have been honored by the dedication of so many of our associates. Many, like my friend Tuni, have dedicated most of their careers to this company. I count it a privilege to call them associates and to have worked alongside so many of them as they strive for excellence in all they do.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.


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