If you’ve read my blog before, you know that I believe culture is everything. It’s the foundation to all that we do—in the interaction with our guests, associates and communities. And while Starwood didn’t have the multi-decade legacy of Marriott, they did have a belief in the importance of service excellence to shape the guest experience and a commitment to serving the world.
So, it was no surprise to me to hear of an associate at our Starwood properties in Waikiki who embraces not only the culture of Hawaii but also the culture of our company.
For the past 45 years, Kehaulani Kam has been dedicating her life to taking care of guests and associates. She started her career as a key room clerk (. And now, she is the Director of Culture for the four Starwood properties in Waikiki.
The Waikiki resorts employ more than 3,500 associates and Kehaulani has personally welcomed and helped train almost every member of the team. She is passionate about training and developing the best in every associate—helping them see the importance of service excellence.
She’s also committed to the culture of Hawaii. Every week she joins guests before sunrise on Waikiki Beach to bring in the sun for a Ho’oala Ritual. And she is always finding new ways to immerse guests and associates into the culture of her island with hula classes, cultural celebrations, Polynesian sporting events for children and a number of educational programs.
Kehaulani is also the driving force behind the properties’ community events. Under her leadership, the hotels raise more than $200,000 each year for the United Way, as well as support local schools, charities and hospitals.
I am so impressed by Kehaulani’s dedication and passion for her job. I hope you’ll visit her in Waikiki and experience for yourself her warm spirit of aloha!
I’m Bill Marriott and thanks for helping me keep Marriott on the move.