Integrity is essential in the business world. Without it, there is nothing trustworthy about a brand. There can be no long-term success for a company that doesn’t uphold uncompromising standards.
At Marriott International, we have five core values that are the bedrock to everything we do. Acting with integrity is one of those core values and it helps make us who we are today. Because how we do business is as important as the business we do.
We have policies in place for just about everything we do in this company—not to bog down productivity, but to ensure we live up to the legal and ethical standards we’ve set for ourselves and to ensure guests receive the highest quality service—every time.
It’s something my father was insistent upon when he started this business 90 years ago. He wouldn’t compromise on quality or service and he expected the same from associates and suppliers too.
Periodically over the last year I’ve highlighted the “Hot Shoppes” videos, a cartoon depiction of our company’s core values. They are a fresh take on what has been most important to us over the years. In this one, watch how my father acts with integrity when faced with a supplier with questionable ethics.
I’m Bill Marriott and thanks for helping me keep Marriott on the move.