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2 posts from February 2017

02/21/2017

Acting With Integrity

Hot Shooppes - Ep 4Integrity is essential in the business world. Without it, there is nothing trustworthy about a brand. There can be no long-term success for a company that doesn’t uphold uncompromising standards.

At Marriott International, we have five core values that are the bedrock to everything we do. Acting with integrity is one of those core values and it helps make us who we are today. Because how we do business is as important as the business we do.

We have policies in place for just about everything we do in this company—not to bog down productivity, but to ensure we live up to the legal and ethical standards we’ve set for ourselves and to ensure guests receive the highest quality service—every time.

It’s something my father was insistent upon when he started this business 90 years ago. He wouldn’t compromise on quality or service and he expected the same from associates and suppliers too.

Periodically over the last year I’ve highlighted the “Hot Shoppes” videos, a cartoon depiction of our company’s core values. They are a fresh take on what has been most important to us over the years. In this one, watch how my father acts with integrity when faced with a supplier with questionable ethics.


I’m Bill Marriott and thanks for helping me keep Marriott on the move.

Listen to audio





02/06/2017

Diversity & Inclusion Matters

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The team at the Marriott Marquis Washington, DC

With over 6,000 hotels in more than 120 countries and territories, it’s vital to our company’s success that we reach across cultural borders to embrace differences.

When unity is a priority, it strengthens our family of associates, which leads to a warm welcome to our guests, no matter their background. It opens doors to opportunity and makes a difference in our communities.

Each year our company recognizes the best of the best with the Marriott Awards of Excellence program. One of the awards given is the J.W. Marriott, Jr. Diversity Excellence Award to recognize a team going above and beyond to make diversity and inclusion a way of life.

The Marriott Marquis Washington, DC opened their doors in 2014, but they’ve already established themselves as a team who cares deeply about each other and their community. Upon opening, 58 percent of positions were filled by hiring from all eight wards in the city. And, through a Goodwill Jobs Training partnership, the hotel also hired nearly 200 candidates with disadvantaged backgrounds.

Associates have logged nearly 1,000 hours volunteering, with most activities focused on empowering diversity and job readiness. The hotel’s supplier diversity efforts have resulted in more than $1 million spent with women- and minority-owned businesses.


It’s not just lip service. Our company puts our time, money and talent behind making diversity a priority. And because it’s one of our core values established from the beginning, we’ll never stop putting people first.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.