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2 posts from May 2017

05/22/2017

90 Never Looked So Good

HS001 1927 web
The Original Hot Shoppe

This month, our company celebrates its 90th anniversary. In 1927, my parents drove east from Salt Lake City with a marriage license in one hand and an A&W franchise license in the other. They set their sights on Washington, D.C., and opened a nine-stool A&W root beer stand on May 20.

My parents had an incredible business sense—the hot and muggy capitol city was just the place to sell ice cold, refreshing root beer that summer. Soon the weather turned colder and they needed to change their strategy if they wanted to stay in business. My mother, who majored in Spanish in college, charmed the chef at the Mexican embassy and he taught her how to make hot tamales and chili. They added tamales, chili, hot dogs and burgers to the menu and called their little place The Hot Shoppe.

1927 Original Root Beer Stand
9-Stool Root Beer Stand (1927)

It’s that history of innovation and dedication to excellence that has informed everything we have done at Marriott since then. Of course fads, fashion, trends, and relationships continually change, but our focus on embracing change, putting people first, and pursuing excellence has never wavered.

I’m incredibly thankful for my parents laying that foundation. They have left a tremendous legacy not just for me and my family, but for the millions of associates and guests who have experienced for themselves the core values they established back in 1927.

We are always looking to the future. The age of 90 could be considered stuffy and old, but this company is anything but stodgy. We are shaping how people travel through technology and innovation—all while being the world’s largest hotel company. It’s been an exciting season of change here at Marriott. There’s no limit to what’s yet to come.

I’m Bill Marriott and thanks for helping me keep Marriott on the move for the last 90 years and the next!

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05/10/2017

Marriott’s First Lady – A Tribute to My Mother

JWM Jr and Alice ca1976

Recently my daughter Debbie Marriott Harrison wrote a beautiful tribute to my mother in recognition of International Women’s Day. My mother was a woman of “firsts” and her story continues to pave the way for women striving to make an impact as businesswomen and true partners. My mother was a leader in our company and our family—her legacy is unforgettable.

Below is Debbie’s tribute to my mother re-published.

 

Cold Shoppe to Hot Shoppe

At an early age, Allie was industrious. She had to be because her father had died in the 1918 flu epidemic. While her mother was working at a children’s hospital, Allie tutored students after school, cooked all of the meals for her family, and took care of the house. A brilliant student, she attended the University of Utah at age 15 and graduated with honors in Spanish by age 19. With very few women attending college at this time, she was head of her class and ahead of her time.

She married my grandfather the day after college graduation. Grandpa was seven years older and they were head over heels for each other. I saw it in person decades later when I was around them, but I’ve also had the privilege of reading about their commitment to each other in love letters that have been preserved in the family. The day after they got married, they jumped in their Model T Ford and started the eleven-day journey across the country to Washington, D.C. There were no highways back then, just dirt roads and dreams.

When they got to D.C., they opened an A&W root beer stand. When the weather was hot, business was great, selling root beer for a just a nickel. But when the weather cooled, Allie became fearful that frosted mugs weren’t going to be a draw. So, she knocked on the Mexican embassy door and using her best Spanish, charmed the chef into teaching her how to make hot tamales and chili.

There was no kitchen in the root beer stand, so she cooked the Mexican cuisine in their tiny apartment and carried it over to the restaurant every day. Customers loved her cooking, so they added hamburgers and hot dogs to the menu and expanded their newly named Hot Shoppe. Our First Lady was our first cook and brand marketer.

At the time, A&W didn’t allow hot food to be served, so they got an exception. Then, in a stroke of brilliance, they cut through the road/sidewalk curb and offered curbside service. My grandparents were true entrepreneurs and together, they were unstoppable.

They worked hard to build their little restaurant chain and they did it against all odds during the Great Depression. At the end of each day, Allie would put all the sticky nickels they’d earned in a brown bag, walk them back to the apartment and enter them in a ledger, effectively making her Marriott’s first CFO.

 

From Chef to Decorator and Beyond

In 1957, they opened their first hotel and Allie became the first decorator. She would go on to decorate several more venues hanging drapes and putting up pictures. In 1964, Marriott became a corporation and she was one of our first board members and the only woman. Along the way, Allie was a major force behind every important decision in the company.

My grandparents also gained stature in the community. They were close to President Eisenhower and were invited to many White House dinners. Grandma became involved with the Republican National Committee and was the first female treasurer. She started a Welcome to Washington Club and was a D.C. Committee Representative. This was the start of her involvement with politics and her long relationship with presidents and politicians, including being in charge of prestigious inaugural events.

My grandmother was also a philanthropist. She had an office in the Kennedy Center and was on their founding board. She was a fundraiser extraordinaire and one of Washington’s great hostesses.

 

Family First

Her first love was her family and raising her boys. She was one of the most important people in my dad’s life. When my father started running the company, she would sometimes serve as the referee between him and my grandpa. That was tricky. My grandfather was a product of the depression and was more risk adverse than my father. My grandmother was the peacemaker.

Later in life, she taught me the most important lesson of all when she sacrificed her own health and wellbeing when taking care of my grandfather who had a bad heart. The last fifteen years of her life were marked by ongoing illness and isolation. It was difficult to witness and a wake-up call for me to prioritize my own physical and mental wellbeing as well as make it an integral part of our corporate culture.

Allie was the definition of class, devotion and hard work. When I look at her, I see a groundbreaking woman and admirable role model who defied business expectations. Guided by a strong moral compass, she did what she thought was right and most needed. In doing so, the First Lady of Marriott lived the American Dream and helped build an iconic company that now employs hundreds of thousands of people and affects the lives of millions of families around the world. As the spotlight shines on inspiring women today and every day, she remains a true beacon.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

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