Welcome to my blog, Marriott on the Move!
It seems that today, the business world is becoming much more transparent, thanks in large part to the Internet.
All this got me thinking, "Why do I blog?" I've found it's a great learning experience and I've had a lot of fun doing it. I'm sure you probably have learned a lot about me. I do value family, work and community, and I'm not afraid to tackle controversial topics such as reforming our immigration policy or putting our non-smoking policy in our hotels in the United States and Canada. I like to talk about good news, but I'm not afraid to talk about the bad news, such as my blog about the bombing of our Islamabad hotel.
Businesses must have values and I've tried to communicate some of ours in my blog. We certainly do have a growing commitment to saving the environment. Many of you offered praise in your comments; others want us to do even more.
Sometimes I've asked others to communicate the company's values on the blog. It was wonderful to read the comments about Valerie McSwain. She's the concierge at the Washington, D.C. Marriott who was supporting her family on welfare before she got an opportunity with us. She's a superstar. Education and diversity are also very important values for our company.
HOW DO I BLOG?
I sometimes handwrite my blogs because I don't know how to type. An assistant from our global communications team helps me with all the technical aspects of my blog. When I want to do a blog, they come to my office with an digital recorder and record what I say.
Sometimes I write it out, sometimes I use notes and sometimes I speak off the top of my head. I come up with a lot of the ideas, but people in our company also have topics for me to consider. When I'm through recording, it's transcribed and the text and the audio file are uploaded. The comments are viewed and printed out for me to read. If there are any I feel I should respond to, I dictate what to say.
As you can see, being a technophobe like me adds a lot of steps, but I make it work because I know that it's a great way to communicate with our customers and stakeholders in this day and age. When your family's name is on the building or you are the person clearly identified with the company, everything you say or do affects the business, good or bad. In this fascinating information age, you have to be transparent.
I'm Bill Marriott and thanks for helping me keep Marriott on the move.
P.S. I think you'll enjoy The Washington Post story: An Old Dog Learns to Write a New Blog.