126 posts categorized "Brands"

Where's the Color?

April 5, 2015
There’s a famous 1980s hamburger TV commercial where a little old lady opens the bun of a hamburger only to find a dime-sized paddy and says, “Where’s the beef?” I recently opened the door to our test room and asked, “Where’s the color?” It’s no secret. I like red. Each...

Consoling the Loss of a Pekingese

March 15, 2015
I get a lot of great letters from our guests and here’s how one letter began: Oz at the Henry Hotel “I am writing to praise your outstanding team at the Henry Hotel in Dearborn, Michigan.” Attached to this letter was this picture of a beautiful Pekingese sitting in the...

The Haiti Principle

March 10, 2015
My daughter, Debbie Marriott Harrison, recently returned from the ceremonial opening of the Port-au-Prince Marriott Hotel in Haiti. Debbie is our company’s global officer for Marriott culture and business councils. She was so moved by her trip that I thought it best for her to share it on my blog....

Destination Haiti

March 1, 2015
I’ve worked on a lot of development deals, but none have involved a former U.S. President, celebrities and our associates. It’s an incredible story of an inspired group coming together to build and now open the Marriott Port-au-Prince Hotel in Haiti. Just five years ago on January 12, 2010, a...

A Milestone Worth Celebrating

February 25, 2015
It’s all about the customer. It was certainly true back in 1983 when we opened our first Courtyard Hotel and it’s true today as we gear up to open our one thousandth Courtyard. I would never have believed it. Back when we had the idea to create a select-service hotel...

It Comes From the Soul

December 6, 2014
I’m often asked, “How did you create such a great culture at Marriott?” There’s no magical formula or business consultant that you call and say, “build us a culture.” It comes from the soul of the executive team usually the founder. In our case, it came from our co-founders, my...

From Comic Books to Content Studios

October 26, 2014
1967 comic book featuring instructions on how to make a jello mold. It all began in the late 1960’s when we published comic books for customers to read in our Hot Shoppes restaurants. We had celebrity articles on personalities like Sally Field, who was starring in “The Flying Nun.” You...

Renovating Riyadh

April 7, 2014
I remember travelling across the world to the desert sands of Saudi Arabia in 1979. We were starting to open hotels all over the world. With its rich culture and strong heritage, Saudi was the best place to plant our first flag in the Middle East. The Riyadh Marriott Hotel...

The Ritz-Carlton Kicks-Off Right

February 4, 2014
The recent Super Bowl game had me thinking about the importance of kick-offs. In football, kick-offs help set the tone for each team’s possession. They can either give a team great advantage or put a team behind before they even start a play. Before the grand opening day of every...

Tasting Success With Roy Rogers

December 30, 2013
Listen to blog Each year Pete and Kathy Hubschmitt send me a beautiful calendar for the next year. It features wonderful photos of birds and animals that Pete has personally taken. He has spent his career in our hotels, retiring as an area vice president several years ago. I think...