19 posts categorized "Education"

Marriott's 'Spirit to Serve' is in Good Hands

April 14, 2014
When I was a boy and young man, community service was of little or no interest to me. I’m not sure why. Perhaps I considered my Naval service career enough. No one had even thought of recycling or wearing a seat belt for that matter. We had sacrificed during the...

Take Me Out to the … New Baseball Academy

March 31, 2014
The crack of the bat. The roar of the crowd. The smell of fresh popcorn and peanuts in the air. There’s nothing quite like the excitement of opening day for baseball fans. So much potential and promise for your favorite team to make it all the way to the Fall...

Great on the Road With Courtyard

March 18, 2014
I’m not one to sit still. I like to get out, tour our hotels and meet our guests. I make sure to thank our customers for their business. One way we reward them is through our Marriott Rewards program. We now have more than 45 million members in 71 countries....

The Ritz-Carlton Kicks-Off Right

February 4, 2014
The recent Super Bowl game had me thinking about the importance of kick-offs. In football, kick-offs help set the tone for each team’s possession. They can either give a team great advantage or put a team behind before they even start a play. Before the grand opening day of every...

Hire Friendly, Train Technical

January 27, 2014
I recently had the pleasure of speaking at the University of Delaware’s Hospitality School. They were a smart bunch of students, but more importantly, all of them smiled. That’s the type of person we hire at Marriott. I always say it’s best to hire friendly and train technical. You can...

Noella has it right, "It's kinda fun"

November 4, 2013
Noella Abijuru in Dubai Listen to how Noella Abijuru a resident of Kigali, Rwanda describes working for Marriott. “It’s kinda fun. Though it’s a business, it’s kinda fun.” Noella is one of fifteen women hired about a year ago from the Akilah Instutute for Women. She’s been training in Dubai...

Bridges … A Solid Foundation for Opportunity

August 19, 2013
Years ago, when our company was first beginning to add hotels to our business, my dad would scout locations for new hotels by watching the traffic across the bridges of Washington. He would say they would never move the bridges. He knew that a hotel built near a bridge or...

Creating Global Opportunities - Rwanda Partnership Trains Women for Hotel Jobs

September 20, 2012
There’s an old adage that says, “If you educate a woman, you educate a generation.” That is what Elizabeth Dearborn-Hughes, founder of the Akilah Institute for Women, is doing in Kigali, Rwanda. Elizabeth, a high-energy American with a passion for helping others, fell in love with the African country the...

What I Learned from Starbucks' Howard Schultz

March 23, 2012
I recently read Howard Schultz’ book “Onward” about the fantastic turnaround he made as the new CEO of Starbucks. As you may know, he semi-retired, but when the company got into trouble he returned as CEO and made a remarkable turnaround. It seems that Starbucks had expanded too fast. It...

Living the American Dream

March 5, 2012
My family has lived the American Dream. My father started out herding sheep and saw an opportunity and drove cross-country from Utah to Washington, D.C. to open up an A&W Root Beer stand. That was way back in 1927. Many of us forget where we came from, but not me....