31 posts categorized "Education"

The Haiti Principle

March 10, 2015
My daughter, Debbie Marriott Harrison, recently returned from the ceremonial opening of the Port-au-Prince Marriott Hotel in Haiti. Debbie is our company’s global officer for Marriott culture and business councils. She was so moved by her trip that I thought it best for her to share it on my blog....

The Presidents Club

February 16, 2015
A Presidents Day Book Review "The Presidents Club" book was a wonderful insight in the behind-the-scenes events that took place during the presidencies of Truman through Obama. When I was young, the only president I knew about was Franklin Delano Roosevelt. When Truman succeeded Roosevelt, I was old enough to...

Setting The World on Fire

January 3, 2015
Have you ever met someone who is setting the world on fire – young, passionate, opinionated. I was sitting in a Marriott Family Foundation meeting the other day and was introduced to our newest program manager, Hannah. She shook my hand and it was one of the firmest grips I’ve...

My Top 10 of 2014

December 27, 2014
As 2014 winds down, I’ve noticed a lot of “greatest hits” that are listed for this year. Not to be out done, I’ve compiled my own for my dedicated blog readers. Some on the list are personal and some are business-related. 10. Employing and providing opportunities for an additional 35,000...

Into the Details

October 12, 2014
When my father asked our Board of Directors to elect me president of our company in 1964, he wrote me a very thoughtful letter describing how I should develop my management style to be an effective executive. In a recent interview, I was asked, which item on my father’s list...

My Rules for Tipping

September 16, 2014
To celebrate International Housekeeping Week, we are placing tip envelopes in 160,000+ rooms. Most people are not sure who to tip and who not to tip when they receive good service. I try to tip everyone from the pizza deliveryman to the parking attendant to the waiter and bellman. I...

Smiles are Better Than Smiley Faces

September 6, 2014
I had lunch the other day with our terrific general managers from select service and extended stay brands known as CFRST – Courtyard, Fairfield Inn and Suites, Residence Inn, SpringHill Suites and Towneplace Suites. We talked about social media and how it’s changing customer service. As I listened to our...

You Ate, We Gave

August 11, 2014
In May of this year, Marriott International hotels made major donations to The Prince’s Trust (UK hotels) and SOS Children’s Villages (Continental European hotels). These charitable partners are part of our “World of Opportunity Europe” initiative which helps young people from disadvantaged backgrounds reach their full potential by providing employment...

A Tale of Two Graduations

July 7, 2014
Gonzalez & Marriott Families at Cornell University Graduation I recently attended the graduation ceremonies at Cornell University in Ithaca, NY. Our grandson, Matthew, was receiving his masters in hotel administration. It was a great thrill to see him walk across the stage and receive his diploma. Matthew is our daughter...

Why You Should Hire a Vet

May 22, 2014
Monday marks an important day in our nation’s history. It’s Memorial Day. While many of us will be grilling up some burgers and enjoying the warm weather with our family and friends, this day honors the men and women who gave the ultimate sacrifice for their country— laying down their...