77 posts categorized "Employment"

It Comes From the Soul

December 6, 2014
I’m often asked, “How did you create such a great culture at Marriott?” There’s no magical formula or business consultant that you call and say, “build us a culture.” It comes from the soul of the executive team usually the founder. In our case, it came from our co-founders, my...

The Lizard and the Boy

November 16, 2014
If you’ve ever loved something special, you know how upsetting it can be to have it lost. Over the years, our youngest guests have left behind (or lost) toys, books, balls, you name it… But not until recently has someone lost a lizard. I received a letter from the Marco...

Staking Our Reputation on Customer Service

November 9, 2014
When my father started his business in 1927, he had one original goal: “good food and good service at a fair price.” He staked his reputation on superior customer service. Not much has changed today. Our dedication to the customer is apparent in everything we do… right down to the...

Healthy Employees = Healthy Company

November 2, 2014
My father believed from the day he and my mother opened their first Hot Shoppe in 1927 that you must put your employees first. He treated every employee as an extended family member including making sure they had proper medical care. This was revolutionary. Our country hadn’t established child labor...

Into the Details

October 12, 2014
When my father asked our Board of Directors to elect me president of our company in 1964, he wrote me a very thoughtful letter describing how I should develop my management style to be an effective executive. In a recent interview, I was asked, which item on my father’s list...

Taking Care of Guests, From A to Z

September 20, 2014
Our core value at Marriott is to take good care of our associates, and they will take good care of our guests. Recently I had the privilege of presenting the 50-year of service pin and certificate to Miss Frances Holland. Ms. Frances, as everyone calls her, joined our company when...

My Rules for Tipping

September 16, 2014
To celebrate International Housekeeping Week, we are placing tip envelopes in 160,000+ rooms. Most people are not sure who to tip and who not to tip when they receive good service. I try to tip everyone from the pizza deliveryman to the parking attendant to the waiter and bellman. I...

You Ate, We Gave

August 11, 2014
In May of this year, Marriott International hotels made major donations to The Prince’s Trust (UK hotels) and SOS Children’s Villages (Continental European hotels). These charitable partners are part of our “World of Opportunity Europe” initiative which helps young people from disadvantaged backgrounds reach their full potential by providing employment...

A Tale of Two Graduations

July 7, 2014
Gonzalez & Marriott Families at Cornell University Graduation I recently attended the graduation ceremonies at Cornell University in Ithaca, NY. Our grandson, Matthew, was receiving his masters in hotel administration. It was a great thrill to see him walk across the stage and receive his diploma. Matthew is our daughter...

From Homeless to Homeowner

July 1, 2014
When we acquired the management business of Gaylord Hotels, we discovered that their corporate culture mirrored ours. Their employees are called “Stars” and they do much to celebrate them and provide opportunities for them. Each year we select nine or 10 associates from around the world to honor with the...