28 posts categorized "Favorites"

What I Learned From Coach Urban Meyer

January 16, 2015
In my office I have a few pictures of my family and leaders who I am proud of and seek to emulate. One of these is an autographed picture of Urban Meyer, who The Wall Street Journal recently headlined, “Once and Future King of College Football.” I followed Coach Meyer’s...

It All Started with a Ford Model T

January 11, 2015
It all started with a Ford Model T and a couple who had fallen in love. On the day they married, they left Salt Lake City, Utah and drove east until they hit Washington, D.C. The trip took 11 days. They went over a lot of hills, and the ‘ol...

My Top 10 of 2014

December 27, 2014
As 2014 winds down, I’ve noticed a lot of “greatest hits” that are listed for this year. Not to be out done, I’ve compiled my own for my dedicated blog readers. Some on the list are personal and some are business-related. 10. Employing and providing opportunities for an additional 35,000...

The Ballet-skipping Girl and the Quick-minded Boy

December 23, 2014
©Gale Frank-Adise Christmas holds a special place in my heart. I am blessed to have experienced more than 80 wonderful Christmas festivals, family dinners and packages under the trees. My mother and, later, my wife worked hard to decorate the tree and our home. It was precision at it’s best,...

Fight For What We Care For

November 30, 2014
More than a year ago, Donna and I lost our beloved son, Stephen, who had been diagnosed in his teens with a rare mitochondrial disease that slowly cost him his eyesight, his hearing, his strength, and finally, his life. Since then, I have not stopped asking questions. I have not...

Life is short. Go places

November 23, 2014
This is a story about the Gonce family, who live in Oak Grove, Mississippi. They are discoverers. Daughters, Lauren and Leslie started out on a trip to Chicago to visit The American Girl store. Their mom and dad, Chris and Leslie, took some detours along the way. This is how...

Thanks for Thank-You Notes

October 19, 2014
Listen to blog Dear Thank-You Note, Reports of your death have been greatly exaggerated. I wrote over 700 hundred thank-you notes last year, but we octogenarians can’t keep carrying the torch of proper etiquette. (Maybe torch is the wrong word when referring to notepaper.) I worry most about the Millennials....

The End of an Era

September 27, 2014
My father, who founded our company with a nine-stool root beer stand in 1927, came from a family of eight children. Dad had four sisters and three brothers. Woodrow was the youngest member of the family and he died in 2005. His widow, Judy Cannon Marriott, passed away on August...

Taking Care of Guests, From A to Z

September 20, 2014
Our core value at Marriott is to take good care of our associates, and they will take good care of our guests. Recently I had the privilege of presenting the 50-year of service pin and certificate to Miss Frances Holland. Ms. Frances, as everyone calls her, joined our company when...

My Rules for Tipping

September 16, 2014
To celebrate International Housekeeping Week, we are placing tip envelopes in 160,000+ rooms. Most people are not sure who to tip and who not to tip when they receive good service. I try to tip everyone from the pizza deliveryman to the parking attendant to the waiter and bellman. I...