23 posts categorized "Favorites"

Life is short. Go places

November 23, 2014
This is a story about the Gonce family, who live in Oak Grove, Mississippi. They are discoverers. Daughters, Lauren and Leslie started out on a trip to Chicago to visit The American Girl store. Their mom and dad, Chris and Leslie, took some detours along the way. This is how...

Thanks for Thank-You Notes

October 19, 2014
Listen to blog Dear Thank-You Note, Reports of your death have been greatly exaggerated. I wrote over 700 hundred thank-you notes last year, but we octogenarians can’t keep carrying the torch of proper etiquette. (Maybe torch is the wrong word when referring to notepaper.) I worry most about the Millennials....

The End of an Era

September 27, 2014
My father, who founded our company with a nine-stool root beer stand in 1927, came from a family of eight children. Dad had four sisters and three brothers. Woodrow was the youngest member of the family and he died in 2005. His widow, Judy Cannon Marriott, passed away on August...

Taking Care of Guests, From A to Z

September 20, 2014
Our core value at Marriott is to take good care of our associates, and they will take good care of our guests. Recently I had the privilege of presenting the 50-year of service pin and certificate to Miss Frances Holland. Ms. Frances, as everyone calls her, joined our company when...

My Rules for Tipping

September 16, 2014
To celebrate International Housekeeping Week, we are placing tip envelopes in 160,000+ rooms. Most people are not sure who to tip and who not to tip when they receive good service. I try to tip everyone from the pizza deliveryman to the parking attendant to the waiter and bellman. I...

A Year of Surprises

August 4, 2014
Marriott Rewards is all about helping travelers create memories that last. To mark our loyalty program’s 30th birthday, we’ve been celebrating with a “Year of Surprises.” We’ve asked people to nominate a loved one who deserves a special celebration. Nominations have been rolling in and we’ve been able to make...

Farewell to Murphy

July 15, 2014
Listen to blog Our beloved golden retriever, Murphy, recently passed away. He had been a wonderful member of our family for 13 years. Murphy was our third golden retriever. He brightened our lives with sweetness and goodness. The only thing he ever asked from us was to be petted. He...

All You Need is Love

June 24, 2014
It seems that couples are everywhere in the summer months. Couples are walking in parks, in your local movie theater, and in your neighborhood restaurants. Most notably, couples are walking hand-in-hand from wedding ceremonies around the world. My own wedding anniversary is this month. On June 29, Donna and I...

Monumental Hotel in the City of Monuments

June 10, 2014
Do you know why I love the hotel business? It’s all here in our 4,000 hotel, the Marriott Marquis Washington, DC. There are more twists to this hotel story than the traffic circles from L'Enfant’s original city plan. It took 20 years to get it done, but it’s the end...

Marriott Gets Small Business

May 12, 2014
Our Small Business in 1927 This week is National Small Business Week and it got me thinking about our company’s start as a small business. Eighty-seven years ago this month, my father and mother opened the first A&W franchise in Washington, D.C. They started out with six employees and a...