50 posts categorized "Operations"

Renovating Riyadh

April 7, 2014
I remember travelling across the world to the desert sands of Saudi Arabia in 1979. We were starting to open hotels all over the world. With its rich culture and strong heritage, Saudi was the best place to plant our first flag in the Middle East. The Riyadh Marriott Hotel...

Ben Voogd: Navigating Amsterdam by Bike

December 9, 2013
During my travels, I meet a lot of associates around the world. I’m often impressed not just by how well they serve our guests, but how much they love it. They take a lot of pride in being able to make our customers happy. It makes me feel great knowing...

Noella has it right, "It's kinda fun"

November 4, 2013
Noella Abijuru in Dubai Listen to how Noella Abijuru a resident of Kigali, Rwanda describes working for Marriott. “It’s kinda fun. Though it’s a business, it’s kinda fun.” Noella is one of fifteen women hired about a year ago from the Akilah Instutute for Women. She’s been training in Dubai...

How to Stay in Business, Say "Thanks"

October 29, 2013
At my desk calling customers Back when my parents ran a root beer stand, all it took to show a customer appreciation for their business was a reach across the counter, a shake of their hand and a hearty “thank you.” My Dad spent about 75 percent of his time...

One of My Proudest Business Accomplishments – Courtyard

October 24, 2013
In front of first Courtyard in 1983 and a recent visit to today's Courtyard GoBoard One of our company's proudest accomplishments is Courtyard by Marriott. The birth of Courtyard in 1983, thirty years ago, is a perfect example of how keeping your eyes and ears open to the marketplace can...

The Future of Meetings is Here

September 26, 2013
From Twin Bridges to today, meetings sure have changed Have you ever overextended yourself and invited too many people to a party? That’s what happened when we booked our first group meeting in the basement of the Twin Bridges Motor Lodge. Using that space seemed like a great way to...

A "Bill to Bill" Meeting with President Clinton

June 10, 2013
Listen to blog One of the benefits of being an old guy and living in Washington, D.C., is that I have had the privilege of meeting almost every U.S. President since Eisenhower. Each is a remarkable leader in their own way, right for their times, endorsed through election by the...

I'm Blown Away, Thanks to our GM's

April 18, 2012
I recently attended our full service General Manager's conference in Los Angeles at L.A. LIVE. With hotels in 73 countries, our general session was like a United Nations general session. We were all there to learn about the innovative things being developed by our brands, to share best practices and...

In Good Company

October 6, 2011
Listen to Blog To stay in business for almost 85 years, well, you know you’re doing something right. To stay in business for this long and be recognized as one of the most ethical companies, that tells me we’re doing a lot of things right. For the fourth year, Ethisphere...

Good Burgers and Good Business

August 1, 2011
Listen to blog I was raised on good hamburgers and I just love a good burger. It takes me back to my boyhood days and the fun of eating in one of my parents’ Hot Shoppes restaurants. When I travel out west, I try to pop into In-N-Out Burger, a...