Where's the Color?

April 5, 2015
There’s a famous 1980s hamburger TV commercial where a little old lady opens the bun of a hamburger only to find a dime-sized paddy and says, “Where’s the beef?” I recently opened the door to our test room and asked, “Where’s the color?” It’s no secret. I like red. Each...

Interviewed by a Millennial (Part 2)

March 29, 2015
Cornell University School of Hotel Administration students My Favorite Things, Career Advice & Online Dating My blog assistant, Ayanna, was so probing with her questions last week that we had plenty of good material left over. (If you missed it, here's Part 1.) As with all good interviewers, Ayanna waited...

Interviewed by a Millennial (Part 1)

March 22, 2015
This week, I’m doing something different. Ayanna Alleyne, our social media maven at Marriott and my blog assistant, wants to ask me some questions. She’s a bonafide Millennial, 60 years younger than me. I’m sure this will be like no other interview. So, here we go: Ayanna: Mr. Marriott, I’ve...

Consoling the Loss of a Pekingese

March 15, 2015
I get a lot of great letters from our guests and here’s how one letter began: Oz at the Henry Hotel “I am writing to praise your outstanding team at the Henry Hotel in Dearborn, Michigan.” Attached to this letter was this picture of a beautiful Pekingese sitting in the...

The Haiti Principle

March 10, 2015
My daughter, Debbie Marriott Harrison, recently returned from the ceremonial opening of the Port-au-Prince Marriott Hotel in Haiti. Debbie is our company’s global officer for Marriott culture and business councils. She was so moved by her trip that I thought it best for her to share it on my blog....

Destination Haiti

March 1, 2015
I’ve worked on a lot of development deals, but none have involved a former U.S. President, celebrities and our associates. It’s an incredible story of an inspired group coming together to build and now open the Marriott Port-au-Prince Hotel in Haiti. Just five years ago on January 12, 2010, a...

A Milestone Worth Celebrating

February 25, 2015
It’s all about the customer. It was certainly true back in 1983 when we opened our first Courtyard Hotel and it’s true today as we gear up to open our one thousandth Courtyard. I would never have believed it. Back when we had the idea to create a select-service hotel...

The Presidents Club

February 16, 2015
A Presidents Day Book Review "The Presidents Club" book was a wonderful insight in the behind-the-scenes events that took place during the presidencies of Truman through Obama. When I was young, the only president I knew about was Franklin Delano Roosevelt. When Truman succeeded Roosevelt, I was old enough to...

Heart of the House

February 7, 2015
I do like to talk (and blog) about our associates who serve our guests every day. Some work in the front of the house and some work behind the scenes in what’s called the “back of the house.” No matter where they work, we’re shinning the spotlight on their outstanding...

My Guilty Pleasure

January 24, 2015
I’ve blogged about my favorite books before. Having read almost everything there is about the Great War, I’ve turned to another genre and I’m addicted. I’ll let you in on my literary secret: It’s Lee Child’s Jack Reacher action/thriller novels. Everyone needs a guilty pleasure and this fun read is...