Remembering ‘Bus’

October 6, 2016
Bus at his summer home on Lake Toxaway. M.O. “Bus” Ryan passed away on September 16, 2016. Bus joined Marriott in 1960 – when we had just two hotels. I brought him on board from Hilton, which I considered to be the most successful hotel chain at the time. Bus...

Partners in Education

October 4, 2016
Rose and two of her new Marriott associate friends. We have a saying in our company… “we want every community in which we operate to be a better place because we’re there.” It’s not just lip service. We are passionate about training and educating the next generation—because we know education...

Growing Marriott: Our Merger with Starwood

September 22, 2016
Celebrating with President and CEO Arne Sorenson and associates in New York City's Times Square. (Charles Sykes/AP Images for Marriott International) On this historic day, my parents are on my mind. The company they founded as a nine-seat root beer stand nearly 90 years ago today becomes the largest lodging...

Spirit to Serve in Baton Rouge

September 6, 2016
L-R: Emmanuel Fernandez, Baton Rouge Courtyard; Charles Leggett, New Orleans Downtown Marriott at the Convention Center; Kelvin Brown, New Orleans Downtown Marriott at the Convention Center; Stacie Lindsay, Baton Rouge Courtyard; Gary Lindsay, Homeowner; Alvin Pierre, New Orleans Downtown Marriott at the Convention Center At Marriott, we coined the phrase...

Rules for Success Recap

August 15, 2016
A few weeks ago I posted a list of my rules for being a successful leader. I created my list based on my father’s guideposts to management. This list has served me well throughout my career. I think each of the rules for success is essential for all leaders, and...

Rolling With the Changes

August 1, 2016
Any company that’s been around close to 90 years has learned to roll with changes. Much of the reason we’ve been able to weather the good times and the bad is that our company doesn’t just accept change… we embrace it. It started just after my parents opened their root...

Rules for Success

July 18, 2016
I like lists. They keep me organized; they keep me focused. I operate best with lists. From my years writing on this blog, I know my readers like lists, too. Two of the most viewed topics on my blog have been my 12 Rules for Success and my father’s Guideposts...

A Safe Haven

June 14, 2016
It’s not uncommon for me to hear about how the teams at any one of our 4,400 hotels are going above and beyond to help a guest. It’s one of our core values… putting people first. I recently came across a newspaper article about the Courtyard Newark – University of...

Learn to Love the Pickiest Customer

May 31, 2016
We’ve all seen picky customers. They seem impossible to please… they’ll nitpick every little detail. It’s too hot, it’s too cold; the beds are too hard, the pillow are too soft. Most people throw their hands up and say “they’ll never be satisfied, I give up!” But, I challenge you...

Spirit to Serve

May 18, 2016
Some of our Marriott International Headquarters associates helping construct a playground. I mentioned last week that May is a big month for our company. We’ve got lots to celebrate during the anniversary month of our company’s founding. We spend a lot of time focusing on our terrific associates, applauding them...