Smiles are Better Than Smiley Faces

September 6, 2014
I had lunch the other day with our terrific general managers from select service and extended stay brands known as CFRST – Courtyard, Fairfield Inn and Suites, Residence Inn, SpringHill Suites and Towneplace Suites. We talked about social media and how it’s changing customer service. As I listened to our...

Teaching "Hospitality 101" in China

September 2, 2014
My father was given many opportunities because a college professor saw his potential. This professor helped my father get an education and gain the knowledge and skills he needed to start a company. That’s what great teachers do—they help students build the foundation for a rewarding future career. Last year,...

Family Summer Camp in New Hampshire

August 25, 2014
(I'm currently on vacation at the lake. Enjoy this blog from last year.) Donna and I cherish the time we spend with our grandchildren and great-grandchildren We’ve been very blessed to spend our summers on Lake Winnipesaukee in New Hampshire for many years. It all started back in 1942 when...

Unpacking in a Hurry

August 18, 2014
During a recent weekend trip with my wife, I noticed something I had not in 59 years of marriage: how she unpacks in a hotel room. The way someone packs, or unpacks, is not usually eye-catching; but I noticed we do different things when we enter the room. My wife...

You Ate, We Gave

August 11, 2014
In May of this year, Marriott International hotels made major donations to The Prince’s Trust (UK hotels) and SOS Children’s Villages (Continental European hotels). These charitable partners are part of our “World of Opportunity Europe” initiative which helps young people from disadvantaged backgrounds reach their full potential by providing employment...

A Year of Surprises

August 4, 2014
Marriott Rewards is all about helping travelers create memories that last. To mark our loyalty program’s 30th birthday, we’ve been celebrating with a “Year of Surprises.” We’ve asked people to nominate a loved one who deserves a special celebration. Nominations have been rolling in and we’ve been able to make...

A Better World for Business

July 28, 2014
Signing a deal to build Marriott Marquis Washington, D.C. How we do business is just as important as the business we do. That has been our approach on running a successful company for the past 87 years and has become deeply embedded in the heritage, culture and integrity of Marriott....

Hard Work Matters

July 22, 2014
Bill Marriott with his sons in 1970, learning how things work in a hotel kitchen. My father grew up on his father’s farm, just west of Ogden, in the small town of Marriott, Utah, which was settled by his grandfather, John Marriott after he crossed the plains with the Mormon...

Farewell to Murphy

July 15, 2014
Listen to blog Our beloved golden retriever, Murphy, recently passed away. He had been a wonderful member of our family for 13 years. Murphy was our third golden retriever. He brightened our lives with sweetness and goodness. The only thing he ever asked from us was to be petted. He...

A Tale of Two Graduations

July 7, 2014
Gonzalez & Marriott Families at Cornell University Graduation I recently attended the graduation ceremonies at Cornell University in Ithaca, NY. Our grandson, Matthew, was receiving his masters in hotel administration. It was a great thrill to see him walk across the stage and receive his diploma. Matthew is our daughter...