Hire Friendly, Train Technical

January 27, 2014
I recently had the pleasure of speaking at the University of Delaware’s Hospitality School. They were a smart bunch of students, but more importantly, all of them smiled. That’s the type of person we hire at Marriott. I always say it’s best to hire friendly and train technical. You can...

Into Africa: Expanding in a Growing Market

January 22, 2014
This morning, we announced that we signed definitive agreements to acquire Protea Hotels of Capetown, South Africa. We will buy their brands and management business. When the deal is complete in April, we will be the largest hotel company in Africa. We currently have hotels in Egypt and Algeria with...

A Marriott Christmas Story

January 13, 2014
Our core philosophy at Marriott is to take care of our associates and they will take care of our customers and they will return. Thanks to our associates’ ability to reach out and affect the lives of our guests, I receive over 500 letters each year from our guests expressing...

Rolling Out the Red Carpet

January 6, 2014
Dutch royals' coronation in Amsterdam; recently visit Marriott Curacao on Caribbean tour Marriott associates really know how to roll out the red carpet. Whether the red carpet is for a valued guest or for a special visit from a royal couple, our associates know how to go above and beyond...

Tasting Success With Roy Rogers

December 30, 2013
Listen to blog Each year Pete and Kathy Hubschmitt send me a beautiful calendar for the next year. It features wonderful photos of birds and animals that Pete has personally taken. He has spent his career in our hotels, retiring as an area vice president several years ago. I think...

My Heart Attack Taught Me to Slow Down

December 16, 2013
Listen to blog The opening lyrics to the Simon and Garfunkel song “The 59th Street Bridge” have special resonance for me this holiday season. About this time of the year in 1989, I suffered a heart attack, not one, but three over the course of a few weeks. I didn’t...

Ben Voogd: Navigating Amsterdam by Bike

December 9, 2013
During my travels, I meet a lot of associates around the world. I’m often impressed not just by how well they serve our guests, but how much they love it. They take a lot of pride in being able to make our customers happy. It makes me feel great knowing...

My Travel Turning Point

December 2, 2013
Listen to blog U.S.S. Randolph; I'm the officer on the left; Winston Churchill boarded Everyone loves a photo contest. I saw the theme of this one for TownePlace Suites and it struck a chord with me. TownePlace Suites asked travelers to submit a photo and a caption that describes how...

Thanksgiving at Fairfield Farm

November 25, 2013
Listen to blog For years, all during the 1940s, my father was searching for a place in the country where he could relive his early years riding horses and tending sheep. Finally, in 1950, he found his dream place, Fairfield Farm in Hume, Virginia, not too far from Front Royal,...

Happy 95th Birthday to America's Pastor

November 18, 2013
Listen to blog Rev. Billy Graham, President Nixon and me; Dad and Rev. Graham On November 7, I travelled to Asheville, NC to help celebrate the 95th birthday of the Reverend Billy Graham. I was very honored to attend this significant event. In 1976, the President of The United States...