When No One Is Looking

June 3, 2014
At left, the excellent team at Courtyard Charlottesville North. At right, Karina Macias and Leticia Martinez in a newly renovated guestroom. Do you ever think, “no one will notice” so I’ll leave it, litter, dirt, stain… you fill in the blank. It is so much easier to go through life...

Why You Should Hire a Vet

May 22, 2014
Monday marks an important day in our nation’s history. It’s Memorial Day. While many of us will be grilling up some burgers and enjoying the warm weather with our family and friends, this day honors the men and women who gave the ultimate sacrifice for their country— laying down their...

Stories of Excellence

May 15, 2014
Often when I visit a hotel, I try to go to the kitchen and then visit the associate cafeteria. I want to see if the General Manager knows the names of the people who work there and where things are really located. For guests checking in, they might not notice...

Marriott Gets Small Business

May 12, 2014
Our Small Business in 1927 This week is National Small Business Week and it got me thinking about our company’s start as a small business. Eighty-seven years ago this month, my father and mother opened the first A&W franchise in Washington, D.C. They started out with six employees and a...

A Tribute to Maxine Garff

April 28, 2014
Maxine Garff (1917-2014) On February 28, my wife Donna’s stepmother passed away. She would have been 97 on March 17. When Donna was 11 years old, her mother was diagnosed with cancer and her father took her from their home in Salt Lake City to New York for treatment. Donna...

Deciding to Decide

April 23, 2014
Touring the Marriott Marquis Washington DC due to open in a few weeks. There are many things that I learned while growing up in my church. One was what former church presi­dent Spencer W. Kimball termed “deciding to decide.” For me, I personally decided that I simply wouldn’t do certain...

Marriott's 'Spirit to Serve' is in Good Hands

April 14, 2014
When I was a boy and young man, community service was of little or no interest to me. I’m not sure why. Perhaps I considered my Naval service career enough. No one had even thought of recycling or wearing a seat belt for that matter. We had sacrificed during the...

Renovating Riyadh

April 7, 2014
I remember travelling across the world to the desert sands of Saudi Arabia in 1979. We were starting to open hotels all over the world. With its rich culture and strong heritage, Saudi was the best place to plant our first flag in the Middle East. The Riyadh Marriott Hotel...

Take Me Out to the … New Baseball Academy

March 31, 2014
The crack of the bat. The roar of the crowd. The smell of fresh popcorn and peanuts in the air. There’s nothing quite like the excitement of opening day for baseball fans. So much potential and promise for your favorite team to make it all the way to the Fall...

Dr. DeSanctis - A Great Role Model for Me

March 25, 2014
Dr. DeSanctis' Care Made a Lasting Impact on Me After My Boating Accident A recent article in The Boston Globe was titled, “After six decades of devotion, the doctor is out.” In 1978 my father was admitted to Mass General Hospital in Boston after suffering several heart attacks at our...