90 Never Looked So Good

May 22, 2017
This month, our company celebrates its 90th anniversary. In 1927, my parents drove east from Salt Lake City with a marriage license in one hand and an A&W franchise license in the other. They set their sights on Washington, D.C., and opened a nine-stool A&W root beer stand on May 20.

Marriott’s First Lady – A Tribute to My Mother

May 10, 2017
My mother was a woman of “firsts” and her story continues to pave the way for women striving to make an impact as businesswomen and true partners. My mother was a leader in our company and our family – her legacy is unforgettable.

An “Unusual” Cup of Joe

April 24, 2017
The Bo'i+o coffee shop at the Renaissance Santo Domingo Jaragua Hotel in the Dominican Republic If you’ve read my blog before, you know one of the great pleasures of my job is to visit our properties and associates. It’s something my father loved to do, too. He taught me the...

Tweet, Tweet

April 11, 2017
Associates at The Westin Santa Fe in Mexico City shared this photo as part of the #MICultureChat. Last March I blogged about the fun I had doing my first Twitter chat. In that post I promised I’d do another one because I enjoyed the experience so much. Recently, I sat...

Good Business = Helping Communities

March 27, 2017
Late last year, I had the opportunity to speak at the Annual Celebration of the Center for NonProfit Advancement. They are the leading advocate for nonprofit organizations in the Washington D.C. metro area. They have been doing tremendous work as champions for all nonprofits in our community. At the celebration...

People First – Always

March 9, 2017
Visiting with our terrific associates at the Marriott Marquis Washington, DC Today our company was recognized on FORTUNE’s list of “100 Best Companies to Work For.” We’ve made the list before. In fact, Marriott has now been on this list every single year since it was first introduced back in...

Acting With Integrity

February 21, 2017
Integrity is essential in the business world. Without it, there is nothing trustworthy about a brand. There can be no long-term success for a company that doesn’t uphold uncompromising standards. At Marriott International, we have five core values that are the bedrock to everything we do. Acting with integrity is...

Diversity & Inclusion Matters

February 6, 2017
The team at the Marriott Marquis Washington, DC With over 6,000 hotels in more than 120 countries and territories, it’s vital to our company’s success that we reach across cultural borders to embrace differences. When unity is a priority, it strengthens our family of associates, which leads to a warm...

The Spirit of Aloha

January 17, 2017
If you’ve read my blog before, you know that I believe culture is everything. It’s the foundation to all that we do—in the interaction with our guests, associates and communities. And while Starwood didn’t have the multi-decade legacy of Marriott, they did have a belief in the importance of service...

How to Keep Your New Year’s Resolution

January 3, 2017
Every year around this time, people start frantically making their New Year’s resolutions. What am I going to change? How am I going to make those changes? There are few people who actually keep those resolutions throughout the year—most people tend to let their resolutions slip as their passion for...