140 posts categorized "Personal"

My Guilty Pleasure

January 24, 2015
I’ve blogged about my favorite books before. Having read almost everything there is about the Great War, I’ve turned to another genre and I’m addicted. I’ll let you in on my literary secret: It’s Lee Child’s Jack Reacher action/thriller novels. Everyone needs a guilty pleasure and this fun read is...

What I Learned From Coach Urban Meyer

January 16, 2015
In my office I have a few pictures of my family and leaders who I am proud of and seek to emulate. One of these is an autographed picture of Urban Meyer, who The Wall Street Journal recently headlined, “Once and Future King of College Football.” I followed Coach Meyer’s...

It All Started with a Ford Model T

January 11, 2015
It all started with a Ford Model T and a couple who had fallen in love. On the day they married, they left Salt Lake City, Utah and drove east until they hit Washington, D.C. The trip took 11 days. They went over a lot of hills, and the ‘ol...

Setting The World on Fire

January 3, 2015
Have you ever met someone who is setting the world on fire – young, passionate, opinionated. I was sitting in a Marriott Family Foundation meeting the other day and was introduced to our newest program manager, Hannah. She shook my hand and it was one of the firmest grips I’ve...

My Top 10 of 2014

December 27, 2014
As 2014 winds down, I’ve noticed a lot of “greatest hits” that are listed for this year. Not to be out done, I’ve compiled my own for my dedicated blog readers. Some on the list are personal and some are business-related. 10. Employing and providing opportunities for an additional 35,000...

Fight For What We Care For

November 30, 2014
More than a year ago, Donna and I lost our beloved son, Stephen, who had been diagnosed in his teens with a rare mitochondrial disease that slowly cost him his eyesight, his hearing, his strength, and finally, his life. Since then, I have not stopped asking questions. I have not...

Life is short. Go places

November 23, 2014
This is a story about the Gonce family, who live in Oak Grove, Mississippi. They are discoverers. Daughters, Lauren and Leslie started out on a trip to Chicago to visit The American Girl store. Their mom and dad, Chris and Leslie, took some detours along the way. This is how...

Staking Our Reputation on Customer Service

November 9, 2014
When my father started his business in 1927, he had one original goal: “good food and good service at a fair price.” He staked his reputation on superior customer service. Not much has changed today. Our dedication to the customer is apparent in everything we do… right down to the...

Thanks for Thank-You Notes

October 19, 2014
Listen to blog Dear Thank-You Note, Reports of your death have been greatly exaggerated. I wrote over 700 hundred thank-you notes last year, but we octogenarians can’t keep carrying the torch of proper etiquette. (Maybe torch is the wrong word when referring to notepaper.) I worry most about the Millennials....

Into the Details

October 12, 2014
When my father asked our Board of Directors to elect me president of our company in 1964, he wrote me a very thoughtful letter describing how I should develop my management style to be an effective executive. In a recent interview, I was asked, which item on my father’s list...