129 posts categorized "Personal"

The End of an Era

September 27, 2014
My father, who founded our company with a nine-stool root beer stand in 1927, came from a family of eight children. Dad had four sisters and three brothers. Woodrow was the youngest member of the family and he died in 2005. His widow, Judy Cannon Marriott, passed away on August...

Taking Care of Guests, From A to Z

September 20, 2014
Our core value at Marriott is to take good care of our associates, and they will take good care of our guests. Recently I had the privilege of presenting the 50-year of service pin and certificate to Miss Frances Holland. Ms. Frances, as everyone calls her, joined our company when...

Family Summer Camp in New Hampshire

August 25, 2014
(I'm currently on vacation at the lake. Enjoy this blog from last year.) Donna and I cherish the time we spend with our grandchildren and great-grandchildren We’ve been very blessed to spend our summers on Lake Winnipesaukee in New Hampshire for many years. It all started back in 1942 when...

A Year of Surprises

August 4, 2014
Marriott Rewards is all about helping travelers create memories that last. To mark our loyalty program’s 30th birthday, we’ve been celebrating with a “Year of Surprises.” We’ve asked people to nominate a loved one who deserves a special celebration. Nominations have been rolling in and we’ve been able to make...

Farewell to Murphy

July 15, 2014
Listen to blog Our beloved golden retriever, Murphy, recently passed away. He had been a wonderful member of our family for 13 years. Murphy was our third golden retriever. He brightened our lives with sweetness and goodness. The only thing he ever asked from us was to be petted. He...

From Homeless to Homeowner

July 1, 2014
When we acquired the management business of Gaylord Hotels, we discovered that their corporate culture mirrored ours. Their employees are called “Stars” and they do much to celebrate them and provide opportunities for them. Each year we select nine or 10 associates from around the world to honor with the...

All You Need is Love

June 24, 2014
It seems that couples are everywhere in the summer months. Couples are walking in parks, in your local movie theater, and in your neighborhood restaurants. Most notably, couples are walking hand-in-hand from wedding ceremonies around the world. My own wedding anniversary is this month. On June 29, Donna and I...

Monumental Hotel in the City of Monuments

June 10, 2014
Do you know why I love the hotel business? It’s all here in our 4,000 hotel, the Marriott Marquis Washington, DC. There are more twists to this hotel story than the traffic circles from L'Enfant’s original city plan. It took 20 years to get it done, but it’s the end...

When No One Is Looking

June 3, 2014
At left, the excellent team at Courtyard Charlottesville North. At right, Karina Macias and Leticia Martinez in a newly renovated guestroom. Do you ever think, “no one will notice” so I’ll leave it, litter, dirt, stain… you fill in the blank. It is so much easier to go through life...

Why You Should Hire a Vet

May 22, 2014
Monday marks an important day in our nation’s history. It’s Memorial Day. While many of us will be grilling up some burgers and enjoying the warm weather with our family and friends, this day honors the men and women who gave the ultimate sacrifice for their country— laying down their...