94 posts categorized "Service"

Marriott's 'Spirit to Serve' is in Good Hands

April 14, 2014
When I was a boy and young man, community service was of little or no interest to me. I’m not sure why. Perhaps I considered my Naval service career enough. No one had even thought of recycling or wearing a seat belt for that matter. We had sacrificed during the...

Great on the Road With Courtyard

March 18, 2014
I’m not one to sit still. I like to get out, tour our hotels and meet our guests. I make sure to thank our customers for their business. One way we reward them is through our Marriott Rewards program. We now have more than 45 million members in 71 countries....

The Ritz-Carlton Kicks-Off Right

February 4, 2014
The recent Super Bowl game had me thinking about the importance of kick-offs. In football, kick-offs help set the tone for each team’s possession. They can either give a team great advantage or put a team behind before they even start a play. Before the grand opening day of every...

Tasting Success With Roy Rogers

December 30, 2013
Listen to blog Each year Pete and Kathy Hubschmitt send me a beautiful calendar for the next year. It features wonderful photos of birds and animals that Pete has personally taken. He has spent his career in our hotels, retiring as an area vice president several years ago. I think...

Ben Voogd: Navigating Amsterdam by Bike

December 9, 2013
During my travels, I meet a lot of associates around the world. I’m often impressed not just by how well they serve our guests, but how much they love it. They take a lot of pride in being able to make our customers happy. It makes me feel great knowing...

My Travel Turning Point

December 2, 2013
Listen to blog U.S.S. Randolph; I'm the officer on the left; Winston Churchill boarded Everyone loves a photo contest. I saw the theme of this one for TownePlace Suites and it struck a chord with me. TownePlace Suites asked travelers to submit a photo and a caption that describes how...

Heartfelt Support for the Philippines

November 13, 2013
Our thoughts and prayers are with all those affected by the terrible Philippines typhoon. Among the many, many victims are families of Marriott International who lost their homes and are searching for relatives. Marriott has joined the local relief efforts and supports the efforts of associates from all corners of...

How to Stay in Business, Say "Thanks"

October 29, 2013
At my desk calling customers Back when my parents ran a root beer stand, all it took to show a customer appreciation for their business was a reach across the counter, a shake of their hand and a hearty “thank you.” My Dad spent about 75 percent of his time...

My Trip Across the Pond

October 7, 2013
Two Princes visit Grosvenor House, a JW Marriott Hotel British author Aldous Huxley wrote “that from age to age, nothing changes and yet everything is completely different.” That’s a perfect description of how I felt visiting London the other week. It’s awake, alive and very much on the world’s stage...

The Future of Meetings is Here

September 26, 2013
From Twin Bridges to today, meetings sure have changed Have you ever overextended yourself and invited too many people to a party? That’s what happened when we booked our first group meeting in the basement of the Twin Bridges Motor Lodge. Using that space seemed like a great way to...