116 posts categorized "Service"

Celebrating Independence Day

July 4, 2018
J. W. "Bill" Marriott Jr. (ca. 1954) Today, as we come together with family and friends to celebrate our Nation’s independence, I find myself reflecting on the visionary leadership that was displayed during the Revolutionary War more than two centuries ago. Against almost impossible odds, George Washington led the Continental...

A TakeCare Story: Nura Sakati Mendez

June 13, 2018
Every so often I get a letter from a customer or an associate that really touches me because of their positive feelings toward Marriott International and our culture. Since my father founded this company, our most important and enduring principle has never changed: If you take care of your associates,...

A Tradition Worth Celebrating

June 6, 2017
This year we recognize nine associates and four hotels who consistently go above and beyond for our guests and associates. I could write at length about each one, but I’ll highlight just a few here.

A Safe Haven

June 14, 2016
It’s not uncommon for me to hear about how the teams at any one of our 4,400 hotels are going above and beyond to help a guest. It’s one of our core values… putting people first. I recently came across a newspaper article about the Courtyard Newark – University of...

Learn to Love the Pickiest Customer

May 31, 2016
We’ve all seen picky customers. They seem impossible to please… they’ll nitpick every little detail. It’s too hot, it’s too cold; the beds are too hard, the pillow are too soft. Most people throw their hands up and say “they’ll never be satisfied, I give up!” But, I challenge you...

Spirit to Serve

May 18, 2016
Some of our Marriott International Headquarters associates helping construct a playground. I mentioned last week that May is a big month for our company. We’ve got lots to celebrate during the anniversary month of our company’s founding. We spend a lot of time focusing on our terrific associates, applauding them...

A Time to Celebrate

May 12, 2016
Celebrating at the gala with the 2016 Awards of Excellence Honorees. The month of May is always a time of celebration for our company. We plan a number of exciting events around the company anniversary, May 20. Each year I look forward to one of my favorite events… the Awards...

Honoring Our Veterans

November 9, 2015
Of the many ways I've been blessed in life, none compares with the opportunity to get to know some of our nation's veterans, and to count many of them as part of the Marriott International family. One of these is David Norman Brown, who was an engineer with our company...

Best Laid Plans

October 28, 2015
I’ve mentioned before that our company was founded on five core values. One of them –the most important – is to Put People First. That is easy enough to do when things are good, but even more important when things are out of our control. Late last Wednesday night, a...

My Early Memorial Day

May 25, 2015
As we completed our annual shareholders meeting and I joined our senior leadership on the 12th floor patio of our JW Marriott Hotel in downtown Washington, 16 flights of WWII war birds flew by. They included P51’s, B24’s, B17’s, a B29, a Catalina Flying Boat and several navy fighters. It...