98 posts categorized "Service"

A Tale of Two Graduations

July 7, 2014
Gonzalez & Marriott Families at Cornell University Graduation I recently attended the graduation ceremonies at Cornell University in Ithaca, NY. Our grandson, Matthew, was receiving his masters in hotel administration. It was a great thrill to see him walk across the stage and receive his diploma. Matthew is our daughter...

Monumental Hotel in the City of Monuments

June 10, 2014
Do you know why I love the hotel business? It’s all here in our 4,000 hotel, the Marriott Marquis Washington, DC. There are more twists to this hotel story than the traffic circles from L'Enfant’s original city plan. It took 20 years to get it done, but it’s the end...

Why You Should Hire a Vet

May 22, 2014
Monday marks an important day in our nation’s history. It’s Memorial Day. While many of us will be grilling up some burgers and enjoying the warm weather with our family and friends, this day honors the men and women who gave the ultimate sacrifice for their country— laying down their...

Stories of Excellence

May 15, 2014
Often when I visit a hotel, I try to go to the kitchen and then visit the associate cafeteria. I want to see if the General Manager knows the names of the people who work there and where things are really located. For guests checking in, they might not notice...

Marriott's 'Spirit to Serve' is in Good Hands

April 14, 2014
When I was a boy and young man, community service was of little or no interest to me. I’m not sure why. Perhaps I considered my Naval service career enough. No one had even thought of recycling or wearing a seat belt for that matter. We had sacrificed during the...

Great on the Road With Courtyard

March 18, 2014
I’m not one to sit still. I like to get out, tour our hotels and meet our guests. I make sure to thank our customers for their business. One way we reward them is through our Marriott Rewards program. We now have more than 45 million members in 71 countries....

The Ritz-Carlton Kicks-Off Right

February 4, 2014
The recent Super Bowl game had me thinking about the importance of kick-offs. In football, kick-offs help set the tone for each team’s possession. They can either give a team great advantage or put a team behind before they even start a play. Before the grand opening day of every...

Tasting Success With Roy Rogers

December 30, 2013
Listen to blog Each year Pete and Kathy Hubschmitt send me a beautiful calendar for the next year. It features wonderful photos of birds and animals that Pete has personally taken. He has spent his career in our hotels, retiring as an area vice president several years ago. I think...

Ben Voogd: Navigating Amsterdam by Bike

December 9, 2013
During my travels, I meet a lot of associates around the world. I’m often impressed not just by how well they serve our guests, but how much they love it. They take a lot of pride in being able to make our customers happy. It makes me feel great knowing...

My Travel Turning Point

December 2, 2013
Listen to blog U.S.S. Randolph; I'm the officer on the left; Winston Churchill boarded Everyone loves a photo contest. I saw the theme of this one for TownePlace Suites and it struck a chord with me. TownePlace Suites asked travelers to submit a photo and a caption that describes how...