21 posts categorized "Technology"

Smiles are Better Than Smiley Faces

September 6, 2014
I had lunch the other day with our terrific general managers from select service and extended stay brands known as CFRST – Courtyard, Fairfield Inn and Suites, Residence Inn, SpringHill Suites and Towneplace Suites. We talked about social media and how it’s changing customer service. As I listened to our...

Unpacking in a Hurry

August 18, 2014
During a recent weekend trip with my wife, I noticed something I had not in 59 years of marriage: how she unpacks in a hotel room. The way someone packs, or unpacks, is not usually eye-catching; but I noticed we do different things when we enter the room. My wife...

One of My Proudest Business Accomplishments – Courtyard

October 24, 2013
In front of first Courtyard in 1983 and a recent visit to today's Courtyard GoBoard One of our company's proudest accomplishments is Courtyard by Marriott. The birth of Courtyard in 1983, thirty years ago, is a perfect example of how keeping your eyes and ears open to the marketplace can...

The Future of Meetings is Here

September 26, 2013
From Twin Bridges to today, meetings sure have changed Have you ever overextended yourself and invited too many people to a party? That’s what happened when we booked our first group meeting in the basement of the Twin Bridges Motor Lodge. Using that space seemed like a great way to...

What Travel Type are You?

August 13, 2012
To run a successful company, you have to get a lot of things right and you have to be innovative. When we launched Marriott Rewards in 1983, we had doubters. People thought we were crazy to put so much marketing effort into a loyalty program. Well, it’s paid off –...

Steve Jobs: Relentless Pursuit of Excellence

January 30, 2012
Recently, I had an opportunity to read the story of Apple’s Steve Jobs by Walter Isaacson. I found it fascinating and well done. We all know that Jobs changed the world with his many creations at Apple and Pixar Films. Isaacson wrote, “Steve Jobs became the greatest business executive of...

Booking with Marriott While on the Move

September 29, 2011
In 1957, when we opened our very first hotel, the Marriott Twin Bridges, families were just starting to drive long distances on Eisenhower’s Interstate Highway. It was a great system and really changed America. Our Twin Bridges Motor Hotel was located outside Washington, D.C. and it featured a drive-through front...

A Virtual Lobby Tour

August 15, 2011
Listen to blog A lot has changed since we built our first hotel in 1957. I remember physically moving furniture to decide the right spot. We didn’t have a lot of choices on fabrics and designs. Now, we can design lobbies and rooms by using “virtual” showrooms. The hammer and...

Get a Taste for What it Takes at 'My Marriott Hotel'

June 17, 2011
When I visit our hotels, I always like to go to the kitchen. A clean, well-run kitchen usually means the rest of the hotel is also clean and well run. In the hotel business, we call it "the heart of the house." The kitchen is pretty close to my heart...

Connecting People Oceans Apart with GoThere Virtual Meetings by Marriott

April 6, 2010
Having my own blog for more than three years has been a great learning experience. Blogging has helped me understand the importance of technology and communications for our business. Recently, I was interviewed using telepresence. It’s a fairly new communications technology we are testing in some of our hotels around...