88 posts categorized "Travel"

Life is short. Go places

November 23, 2014
This is a story about the Gonce family, who live in Oak Grove, Mississippi. They are discoverers. Daughters, Lauren and Leslie started out on a trip to Chicago to visit The American Girl store. Their mom and dad, Chris and Leslie, took some detours along the way. This is how...

The Lizard and the Boy

November 16, 2014
If you’ve ever loved something special, you know how upsetting it can be to have it lost. Over the years, our youngest guests have left behind (or lost) toys, books, balls, you name it… But not until recently has someone lost a lizard. I received a letter from the Marco...

Staking Our Reputation on Customer Service

November 9, 2014
When my father started his business in 1927, he had one original goal: “good food and good service at a fair price.” He staked his reputation on superior customer service. Not much has changed today. Our dedication to the customer is apparent in everything we do… right down to the...

From Comic Books to Content Studios

October 26, 2014
1967 comic book featuring instructions on how to make a jello mold. It all began in the late 1960’s when we published comic books for customers to read in our Hot Shoppes restaurants. We had celebrity articles on personalities like Sally Field, who was starring in “The Flying Nun.” You...

Smiles are Better Than Smiley Faces

September 6, 2014
I had lunch the other day with our terrific general managers from select service and extended stay brands known as CFRST – Courtyard, Fairfield Inn and Suites, Residence Inn, SpringHill Suites and Towneplace Suites. We talked about social media and how it’s changing customer service. As I listened to our...

Family Summer Camp in New Hampshire

August 25, 2014
(I'm currently on vacation at the lake. Enjoy this blog from last year.) Donna and I cherish the time we spend with our grandchildren and great-grandchildren We’ve been very blessed to spend our summers on Lake Winnipesaukee in New Hampshire for many years. It all started back in 1942 when...

Unpacking in a Hurry

August 18, 2014
During a recent weekend trip with my wife, I noticed something I had not in 59 years of marriage: how she unpacks in a hotel room. The way someone packs, or unpacks, is not usually eye-catching; but I noticed we do different things when we enter the room. My wife...

You Ate, We Gave

August 11, 2014
In May of this year, Marriott International hotels made major donations to The Prince’s Trust (UK hotels) and SOS Children’s Villages (Continental European hotels). These charitable partners are part of our “World of Opportunity Europe” initiative which helps young people from disadvantaged backgrounds reach their full potential by providing employment...

Renovating Riyadh

April 7, 2014
I remember travelling across the world to the desert sands of Saudi Arabia in 1979. We were starting to open hotels all over the world. With its rich culture and strong heritage, Saudi was the best place to plant our first flag in the Middle East. The Riyadh Marriott Hotel...

Ben Voogd: Navigating Amsterdam by Bike

December 9, 2013
During my travels, I meet a lot of associates around the world. I’m often impressed not just by how well they serve our guests, but how much they love it. They take a lot of pride in being able to make our customers happy. It makes me feel great knowing...