103 posts categorized "Travel"

Spirit to Serve in Baton Rouge

September 6, 2016
L-R: Emmanuel Fernandez, Baton Rouge Courtyard; Charles Leggett, New Orleans Downtown Marriott at the Convention Center; Kelvin Brown, New Orleans Downtown Marriott at the Convention Center; Stacie Lindsay, Baton Rouge Courtyard; Gary Lindsay, Homeowner; Alvin Pierre, New Orleans Downtown Marriott at the Convention Center At Marriott, we coined the phrase...

Learn to Love the Pickiest Customer

May 31, 2016
We’ve all seen picky customers. They seem impossible to please… they’ll nitpick every little detail. It’s too hot, it’s too cold; the beds are too hard, the pillow are too soft. Most people throw their hands up and say “they’ll never be satisfied, I give up!” But, I challenge you...

Give Me a Break

April 11, 2016
Celebrating my recent birthday with my family at the JW Marriott Scottsdale Camelback Inn Resort. According to a recent study done by the U.S. Travel Association’s “Project: Time Off” campaign, American workers report using almost a full week less of vacation leave than they did 20 years ago. And, only...

What’s the Big Idea?

January 4, 2016
Marriott International partners with the Yao Foundation to support educational programs for children in rural areas of China. The start of the New Year gives us all a chance to start fresh, to make a new habit, or to change an old way. Whether they are personal resolutions or business...

Animating History

December 14, 2015
By now you may have heard the story … in 1927 my parents started a root beer stand in Washington, D.C. Later that year, my mother saw an opening in the business to introduce hot food to the menu… and The Hot Shoppe restaurant was born. That was the beginning...

World's Favorite—And Now Largest—Travel Company

November 16, 2015
I can’t quite imagine what my parents would have thought today. A business they started as a root beer stand is about to merge with Starwood and become the largest hotel company in the world. Well, I can guess at one thing my dad would have said, “Bill, don’t think...

Best Laid Plans

October 28, 2015
I’ve mentioned before that our company was founded on five core values. One of them –the most important – is to Put People First. That is easy enough to do when things are good, but even more important when things are out of our control. Late last Wednesday night, a...

Loyalty Matters

October 19, 2015
I usually write about the people in our company and how important they have been and are to our success. It’s true that there’s another part of the equation, however, and that of course are our many, many loyal customers from around the world. Just like we’ve had associates who’ve...

How Culture Lives On

May 3, 2015
I spent some time in March at our Camelback Inn in Scottsdale, Arizona. It was a wonderful stay at the historic hotel, which opened in the early 1930’s making it the oldest J.W. Marriott hotel in our system. We bought it in 1967 and our family has been going there...

Where's the Color?

April 5, 2015
There’s a famous 1980s hamburger TV commercial where a little old lady opens the bun of a hamburger only to find a dime-sized paddy and says, “Where’s the beef?” I recently opened the door to our test room and asked, “Where’s the color?” It’s no secret. I like red. Each...