Twenty years ago, we purchased Residence Inn. That's the same year that President Reagan spoke at the Berlin wall and called on Soviet Premier Gorbachev to tear it down. It's just amazing how much the world has changed in the last twenty years. Residence Inn has now grown to more than 500 hotels in North America.
We bought the Residence Inn brand from Jack DeBoer, who invented it. You know, it's interesting to hitch your wagon to a star . . .
I'm very excited today to tell you of some breaking news from Marriott. The JD Power and Associates 2007 North America Hotel Guest Satisfaction Study has just been released. The study measures overall guest hotel satisfaction across six hotel segments. The first segment is ...
About once a year, rumors start flying on the Internet about hotels storing personal information, like your credit card, on those plastic card keys with magnetic strips. It's like one of those urban myths. Let's set the record straight as far as Marriott is concerned.
I remember when you checked in at a hotel they gave you a key to your room that looked a lot like the key for your front door at home. Our guests would . . .
Hi, I'm Bill Marriott.
Today we witnessed the cruel hand of terrorism once again. According to Pakistani authorities, our hotel in Islamabad was the target of a lone suicide bomber. The explosion occurred by the loading dock in the afternoon local time.
No guests were hurt but a hotel maintenance worker was hospitalized and sadly, one of the hotel's security guards was killed as he tried to stop the suicide bomber from approaching the hotel. He is a great hero and he represents the true spirit to serve of our associates; to go above and beyond, which he certainly did.
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