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Trying to Set the Guinness World Record for the Largest Thai Dinner Party

Posted:10/27/2010 2:54 PM

Marriott's World's Largest Thai Dinner I'm a meat and potatoes kind of guy, but our guests have very diverse, multicultural and sophisticated tastes, so our chefs are always looking for ways to stay ahead of the latest food trends. Food and beverage has always been a big focus for all our Marriott brands.  Thai food is particularly popular in this day and age, so last Wednesday, associates and guests at more than 100 of our hotels and offices around the world participated in a really unique event.

We all tried to set the Guinness World Record for the largest Thai dinner party.  Thousands of people from all corners of the world sat down to enjoy a delicious Thai meal.  So, while we called this a dinner party, for some of us in the United States, it was more like breakfast or lunch due to time differences around the world.

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Mexico - One of My Family's Favorite Vacation Destinations

Posted:10/21/2010 2:27 PM

CasaMagna Marriott Puerto Vallarta ¡Feliz aniversario!  This week, our company celebrated a very special milestone – the anniversaries of two of our very best and first international hotels, the CasaMagna Marriott Cancun and the CasaMagna Marriott Puerto Vallarta.

On October 18, 1990, we opened the doors of both of these spectacular hotels, beginning a strong, lasting commitment in the beautiful country of Mexico.  I remember, when we opened these two new hotels, flying from Cancun to Puerto Vallarta and opening two hotels in the same day.  It was a busy day, but it sure was fun.

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We Are Always Listening

Posted:10/19/2010 2:02 PM

DYTOT I’m often asked the question, “What’s the most important skill for great leadership?”  And I always have the same answer - listening.  In a service industry, you have to listen to your employees and your customers.  Listening allows us all to learn what our guests are looking for in a stay, what’s important to them and their likes and dislikes.

That’s why I love going out on the road and visiting our hotels.  Getting out there gives me the opportunity to interact with our guests to hear what they’re thinking and how they’re doing.  And, since I can’t make it to each and every hotel, we have many other ways for our guests to communicate with us, from comment cards in our hotel rooms to various social media channels like Twitter, Facebook and even my blog.

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Honesty Is the Best Policy

Posted:10/11/201012:33 PM

  Article from Rexburg Standard Journal It happens to the best of us…you’re in a rush to check out and get out of your hotel and catch your flight, and when you finally get home, you realize you left something behind in your hotel room.  This happened just a few weeks ago, at our SpringHill Suites in Rexburg, Idaho.  Except this guest didn’t forget clothing or his BlackBerry – he left a bank envelope with $5,000 inside.

One of the hotel’s housekeepers, Kelsey Ricks, came across the envelope with the money inside when she was cleaning the guest’s room shortly after he checked out.  The hotel staff tracked down the guest and returned all the money to him in a matter of a few days.

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I'm Bill Marriott, Chairman & CEO of Marriott International.

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