Marriott on the Move

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Booking with Marriott While on the Move

Posted:09/29/201112:37 PM

In 1957, when we opened our very first hotel, the Marriott Twin Bridges, families were just starting to drive long distances on Eisenhower’s Interstate Highway.  It was a great system and really changed America. 

Our Twin Bridges Motor Hotel was located outside Washington, D.C. and it featured a drive-through front office.  It made for quick and easy check-ins.  Guests were able to be guided to their rooms by boys on bicycles and then able to park very close to their room – a real convenience, especially for large families.

Recognizing travel trends is vital to staying competitive and giving our customers what they want.  But no area has changed as much as the reservations area.  It’s online and it’s increasingly mobile.  Our new mobile app – designed for devices like iPhone, Android, and BlackBerry – is receiving great reviews.

About 400,000 people have already downloaded it.  Within days of being launched, it was ranked the fourth most popular free app on Apple’s iTunes and the most popular travel app.

Our e-Commerce team has created a hit!  Unlike some other hotel companies that have one app per brand, Marriott’s app lets you search for more than 3,600 hotels among 13 brands in 71 countries.  It also finds nearby hotels using GPS. 

When we first opened hotels like Twin Bridges, no one envisioned making a reservation this way.  It’s never been so easy.

So, download the app that we linked below and leave a comment letting us know what you think.

Oh, by the way, you can still book a room by calling a reservationist or by stopping by the front desk.  Some things will never change.

I’m Bill Marriott and thanks for helping me keep Marriott on the Move.

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Get a Taste for What it Takes at 'My Marriott Hotel'

Posted:06/17/2011 3:39 PM

My-Marriott-Hotel-Game When I visit our hotels, I always like to go to the kitchen. A clean, well-run kitchen usually means the rest of the hotel is also clean and well run.  In the hotel business, we call it "the heart of the house."  The kitchen is pretty close to my heart too, because that's where I got my start 55 years ago.  I was working in my parents' Hot Shoppes restaurant in Salt Lake City.

Not many people get to go behind the scenes of a Marriott kitchen, but now you can thanks to a new game we launched on our Jobs and Careers Facebook page.  The game, which we call "My Marriott Hotel," gives you a chance to run your own restaurant.  You get to buy equipment and ingredients on a budget, hire and train employees, and serve guests.  You earn points for happy customers and lose points for poor service and food.  When you turn a profit, you win!  It’s addictive.  One person reported playing the game for 36 hours straight. 

My-Marriott-Hotel-Female2 It's a new way for us to attract people from all over the world to hotel careers.  So far, in the first two weeks, people in 83 countries have played the game.

In some countries, parents want their children to be doctors and lawyers, and discourage them from pursuing careers in hospitality.  But we want them to know that hotel careers can be very rewarding.  In fact, about 40 percent of our managers started in hourly jobs.  It's part of our corporate culture “to train and retain.”

So, do you have what it takes to run a hotel restaurant? Try your hand at My Marriott Hotel and let me know.  I'm Bill Marriott and thanks for helping me keep Marriott on the Move.

If you're on Facebook, click on this link to play. www.facebook.com/marriottjobsandcareers 

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Partnering with Ctrip: China's Largest Online Travel Booking Website

Posted:12/22/2010 3:28 PM

Simon Cooper, Arne Sorenson and Bill Marriott with Ctrip Executives at Marriott HQ We recently had some very special visitors that came all the way from China to visit our headquarters in Bethesda, Maryland.  They were from a company called Ctrip, which is the largest travel booking engine in China.

Back in October, we signed an agreement with Ctrip in order to leverage their cutting-edge hotel reservation platform, making Ctrip our first online travel agency partner in China.  We are the only U.S. based lodging company to sign an agreement like this with Ctrip, and we’re really excited about it because it means that Marriott and Ctrip will establish direct global connectivity so travelers can make bookings at any of our 3,500 hotels worldwide and receive real time confirmation information.  It will also allow them to receive the same specials and rates found on Marriott.com.

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Giving Small Business a Helping Hand

Posted:09/29/201012:18 PM

Snagit1 It’s been often repeated that small business is the engine that drives the U.S. economy. President Obama has said it and so have Presidents George W. Bush and Ronald Reagan before him.

Not unlike a lot of entrepreneurs, my parents started their company as a very small business with big ideas for the future.  When they opened a nine-stool A&W root beer stand in Washington 83 years ago, they believed they were on to something good. Over the years, their small business grew larger and larger and now we’re listed as one of the Fortune 500.

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Connecting People Oceans Apart with GoThere Virtual Meetings by Marriott

Posted:04/06/2010 5:35 PM
GoThere Meetings Having my own blog for more than three years has been a great learning experience.  Blogging has helped me understand the importance of technology and communications for our business. 

Recently, I was interviewed using telepresence. It’s a fairly new communications technology we are testing in some of our hotels around the world with AT&T and Cisco. We’ve named the service GoThere Virtual Meetings. It really is amazing technology. You feel like you’re having a face-to-face meeting with people who are sitting in studios thousands of miles away.  I remember facing a man who was in London. He had an award he wanted to give me.  He reached forward and it looked like he was reaching right across the table to give me the award.  It was an awesome experience.
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Continuing to Embrace Social Media with the Marriott News Center

Posted:02/17/2010 1:37 PM
Marriott News Center I never thought that starting my own blog would have such far-reaching impact within our company.  Since we first launched the blog, we have continued to grow in the social media sphere by adding more blogs, several different Twitter feeds and even our own online community for our Marriott Rewards members.

When I asked Kathleen Matthews to head our global communications department a few years ago, she convinced me to launch the blog and it has proven to be revolutionary for our company and the way we communicate with our associates and our guests.  Now, her team has rolled out what they’re calling our company’s new front door for news and information, the Marriott News Center.
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I'm Bill Marriott, Chairman & CEO of Marriott International.

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