The Earthquake in Haiti

January 14, 2010
The devastating earthquake that hit Haiti on Tuesday has had aftershocks all over the world.  I am currently at our Harbor Beach Marriott in Fort Lauderdale, Florida, where more than a third of our associates at this hotel are Haitian and have been directly affected by this terrible disaster.

I talked to several of our associates who are from Haiti.  They are struggling with trying to find out what has happened to their families and loved ones.  They are very tender and loving people and they are extremely saddened and concerned.  They have a group get-together for prayer and song every morning and our hearts go out to them all.  Many of these associates and numerous other Haitians on staff at our hotels around the world have suffered heartbreaking losses, and my heart goes out to each and every one of them.

In the days following the quake, there has been a tremendous outpouring of support and volunteers are working around the clock to provide relief to this Caribbean nation.  We want to do our part as well, so that’s why today, through The J. Willard and Alice S. Marriott Foundation named after my parents, we are sending $500,000 to the Red Cross Haiti Relief and Development Fund to aid with immediate relief efforts such as providing water, medical supplies, food and shelter.

We do not currently have any hotels in Haiti but our hotels in San Juan, Puerto Rico and the Dominican Republic are serving as staging areas for the relief efforts underway in Haiti.  Many of our hotels are offering other support as well.  Thankfully, none of our hotels in the Caribbean suffered damage due to the earthquake.

This was a very, very tragic situation and the days and weeks ahead will be difficult for those people around the world with roots in Haiti.  My thoughts and prayers are with all of those who have been so affected.

The Earthquake in Haiti

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This kind of good actions are not new to the MARRIOTT's family.



Thanks for helping the poorest of the poor. Keep on doing this work, there's still a lot to do...

I'm a ex Marriott's employee who never stop talking about him..Hoping other bosses will CATCHES ON..Marriott is the best company in the world
because he pratice what he preach..take care of the employees and they will take care of you..

Dear Mr. Marriott,
I am a high school teacher at a school in Port-au-Prince called Quisqueya ( We are currently the only operating English-speaking school in the city. We are planning to bring about 10 of our 11th and 12th grade students to Washington DC next spring and are looking for a little help with hotel rooms. I hear you know of some great hotels! :)If you could help in any way, our Haitian students would be able to better afford this trip, and would be very grateful. Thank you! Sincerely, Katie Kilpatrick, Quisqueya School

godbless mr marriott

It is heart-wrenching to see this tragedy play out in Haiti. Yet, it was heart-warming to see the response of the Marriott company to this ongoing catastrophe. As a long time Marriott Rewards member, I have found another reason besides excellent service to remain loyal to your brand. Bless you and your family.


Hi Bill,

I have not received a reply from my past posting, so here it is again.

Thank you!

Posted By: Ken LeBlanc (01/08/2010 at 12:33 PM)

Dear Bill,
I've been a proud owner of five weeks with Marriott's Vacation Club at the Maui and KO Olina Ocean Clubs since 11/2006. I am also a Platinum-Elite Marriott rewards Visa Card holder approaching 3 million reward points. My goal is to own three months of Vacation Club Villas which hopefully will be enough for our family and retirement. I'm happy to hear about your expansion into Mexico, but could you also please update us on your plans for Vacation Club expansion for the Hawaiian and french Polynesia islands? Please develop more in exotic
locations around the world!
We've had some of the best times of our lives with you. Take Care!
Thank you!

Hi Bill Marriott,

You blogs very good idea!

You write me, business from Europe, France, Belgique, Kronos and Hôtels Marriott.



Roosevelt University in Chicago has been a partner with the Marriott Bridges Foundation for 5 years. This is an amazing organization. It is so typical of the generous Marriott family to give money to this relief effort - Their generousity is un-ending and they are no doubt carrying out their parent's legacy - We are so proud to be affiliated with the Foundation!

Mr. Bill Marriott,

I had previously designed a remote research habitat system, and updated it for use as an emergency/transitional home. It could be used for rebuilding efforts in Haiti, can operate totally off the grid, and would cost less than half the $$ to produce than some other small homes currently being designed for Haiti.
I would like to offer this design for you and your company to use for rebuilding projects in Haiti. In addition, the same systems technology I have designed, would enable you to build hotels that would operate independently of the grid and, without utility bills. They would be carbon neutral, and have significantly lower construction costs. The technology could also be used for upgrading existing hotel systems, and be paid for, over time, completely from utilities savings.

Please let me know if I can be of help.

Thank You,

There is a reason I stay at Marriott and not at your competitors....and this is just another example of that my scotch presbyterian grandmother used to say..Deeds not Words.

Mahalo for the "aloha spirit" and compassion Marriott has for the people of Haiti. Have you ever thought about opening a hotel in Haiti? I would imagine that there would be a tremendous need at this time especially as accomodations for contractors, NGO workers, volunteers will be needed. What a win-win. And, think of how grateful the Haitian people would be to have job opportunities. Haitian proverb, ÒMen anpil chay pa lou,Ó which translates as "Many hands lighten the load." Mahalo for being one of those hands!

Truly devastating, ever since in my entire life, first to heard and encounter a very disastrous calamity like this. I can't afford to imagine how is the life there after the said tragedy. We in the transfer smart are very thankful with to the kindhearted and generous hands that extends help to Haiti.

Hi, is there anyway to get Mr. Marriott's email address? I rather email him than send a letter.


I would encourage the hotel to give blankets and pillows to the people of haite, they are in need of materials not money-- unless someone does something with the money, it is not helping, they need help now, the hotels can do this!!!!!

Mr. Marriott you are an inspiration and that is why I am proud to let you know that you have inspired the associates at the Residence Inn Muskoka Wharf to hold a fund raising breakfast in support of the Canadian Red Cross. We are proud to announce that we have donated $1100 from this event.

Thank you for being such a great leader and inspiration to all of our associates around the world.

Luke Nixon-Janssen

Sir,you are truly a caring person.God will bless you.

I love to hear people helping people. Like what you did, we are so blessed that there are people like you that reaching your hand generously to the people that deeply in need. We in the timeshare relief extends our appreciation and thanks to all who helps in Haiti and extends our payer to the victims.

On December 7 & 8, 2009 we had the pleasure of staying at the Norwalk Marriott in Norwalk, CA and we were impressed to say the least! The service was superb, the facilities were impecable (we checked the toilet bowl water flush and it was spotless, we left a small piece of paper under the bed, and the next day it was gone. Everywhere we went it was clean and polished. The food was excellent and the service prompt but not rushed. The bartender knew exactly how to mix a martini, how to serve it in the correct glass - it was perfect! Overall, a Five Star property. How do I know? I worked for a large, well known national and international hotel chain as F&B Mgr, and I can really appreciate service above and beyond.
And class to quality...two days ago they found that they had charged us for the room when it had already been paid by our company, and they called and let us know that they would give us immediate credit in our charge card.
Our congratulation to you and the fine and professional staff led by Seth *********.

Mr. Marriott posted his blog on 1/14/10 at 1:55pm.
The first comment arrived at 2:43 pm, then 2:57 pm then 3:03 pm then 5:08 pm then 8:32pm then 6:42 pm the next day.
Great comments continued to come in till yesterday at 6:44 pm.
Comments such as "I agree with all the sentiments written in the posts before me. With no Marriott hotels in Haiti, it is nice to hear that you are opening up hotels close by as staging areas for relief efforts."

This is an indication of leadership in Hotel business blogs and humanitarian effort to serve humanity.
Very admirable!

Mr. Marriott,
You are a wonderful example of a responsible corporate CEO. Bravo for all of your generous help to the people in Haiti. I was wondering if there was any way to find out what happens to all of the "used" linens that are not needed anymore by the hotel? It would be wonderful if they could be sent over to the people of Haiti, as well.

Our family has always enjoy the great services of the marriott hotels. It is a great goodness to see this blog and what Mr. Bill Marriott is doing to help this great need and suffering of so many people. Thank you and my family will continue to support he marriott hotels when we holiday because we know that you employ so many people and help so many people. We will choose marriott always because it is a hotel with a conscious and heart.

Bravo to the Marriott family and organization to providing aid and support to the those affected by this horrible tragedy in Haiti. My prayers and thoughts are with your country and it's people.

Harbor Beach Marriott in Fort Lauderdale happens to be one of my favorite Marriott destinations. I commend you for being with your staff in such a difficult time. It must mean very much to them that you have chosen to be where needed.

Hi, is there anyway to get Mr. Marriott's email address? I rather email him than send a letter.