Mapping Marriott's Global Footprint

November 23, 2010

Cover of Marriotts Sustainability Report When I’m on vacation, I love to walk along the beach and look back to see the footprints I’ve left in the sand.  I know that companies can’t literally leave footprints, but all companies leave evidence of their activities.

Marriott recently released its 2008-2009 Sustainability Report.  It is a record of our progress and ongoing commitment to social responsibility, global diversity and inclusion, sustainability, being an employer of choice and our “Spirit To Serve” culture.

We at Marriott have been building our corporate citizenship record for a long time. I’m pleased with our most recent accomplishments, like the launch of a green hotel prototype, pre-certified by the U.S. Green Building Council; the increase in our minority- and women-owned hotels to 525, surpassing our goal of 500; and of course the support we’ve given our communities around the world through organizations like Habitat for Humanity International, Youth Career Initiative and Children’s Miracle Network hospitals.

Sustainability is an important part of our global expansion and our commitment to grow responsibly.  This is why we’re supporting rainforest preservation in the Amazon and access to fresh water in China.  At the same time, our hotels around the world are taking steps to be more environmentally-friendly.  It’s a long journey, and we still have much work ahead, but I think we’re on the right track.

So when I look back at Marriott’s footprints, I hope to see that we’ve walked very lightly.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

Mapping Marriotts Global Footprint

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Pander to the masses, not the fringe that seem bent on forcing their lifestyle on the rest of us.

Most do not care about CO2, most do not care about vegan diets.

Focus on them, and lose the majority. It is your choice.

Dear Sir:

I am a frequent business traveler and have stayed at most of the Marriott brand hotels. I also prefer to stay at Marriott when on vacation.

Granted, some locations are managed better than others however, I consistenly find that some amenities; albeit small ones, are lacking.

I stayed at a brand new location in NH just the other day. I was very surprised at how poor the lighting was in the bathroom! I'm certain that many ladies would agree that brighter lighting over the mirror is a must.

I have also noticed the new trend of disposable plastic coffee "filters" being used for the single serve coffee makers. I tried one them and found the coffee tasting like plastic; very disappointing. I would also think that our environment could use less plastic being thrown away.

I realize that these topics may be trivial however, when you spend as much time on the road as I do, these small things can really make a difference.

Dear Mr. Marriott,

Even before I was born my father, then a newspaperman, often ate at J. Willard Marriott’s first A&W Stand between the Greyhound and Trailways bus terminals at 14th Street and New York Avenue in Washington. Despite the ten-year difference in age he and my father became business associates. In later years my father handled the Marriott account for WRC-TV, the owned and operated NBC station in Washington. As a child my father would take my mother and I to stay at the Twin Bridges Marriott, the first Marriott "motel", on weekends so that we could get a change of scenery and use the pool. One of the first Hot Shoppes was a block away from my prep school, Sidwell Friends (and eleven blocks from your prep school, St. Alban's), and when I was in high school, on mornings when I had exams or SAT's, I would stop by their take-out counter at dawn for two cups of black coffee and an order of cinnamon toast which I would take to the Senior Garden at Friends where I would study until time for exams. While I was away at college at The University of Virginia in Charlottesville I dined at the local Big Boy restaurant when the cafeteria was closed and when I was home from college frequented the drive-through window at the new Roy Rogers restaurant next to the Hot Shoppes. And while a student at Georgetown I attended many events at the Key Bridge Marriott. The Marriott Corporation has been part of my life since childhood and disappointments experienced in any of your ventures not only demean the "brand" but create a cognitive dissonance with my childhood memories.

I just have to say, as a design geek, that whoever designed the room layout for the first Spring Hill Suite I stayed in, is SO smart! The two different bathroom spaces, the luggage bench over the ac/heat unit, the flattering light over the sink, the fridge/microwave compactly tucked in by the door, the desk with a room divider, the two different lighting options over the bed, the pocket doors that don't take up floor space,
the perfect lighting for each 'station',
the great closet with full length mirror where it should be, the really pleasant color scheme, the white countertop materials. SO modern and all SO user friendly! The best room we've ever had on our many road trips.
I've just one tiny suggestion:
more wall hooks! For coats by the
door, and more in the bathrooms for wet towels. (there IS one in the shower room-more than any other hotel). You're SO near perfect.
That would be the ticket. ;)

I agree with Sunny.
For many people who consider pets family members, $75-$200 is unaffordable when one is already paying for hotel fees, parking, travel, etc.
I for one, stayed at a Residence Inn property in London, Ont. where I absolutely feel that the room was not professionally cleaned before I stayed in it with my freshly groomed pet, yet I paid $75 plus taxes above my hotel cost, and I wonder what that $75 went to.
I felt like the room had barely been vaccuumed.
If you are charging a pet clean up fee, it should be appropriate, affordable,and the room should be spotless if one is staying overnight there with their beloved family pet.
Pets are part of most human's family these days(ask Cesar Millan-the "Dog Whisperer) and one's wallet shouldn't be penalized so heavily for including a pet in ones travels.
I for one, would stay far more often if the pet fees were more appropriate at Residence Inns.
Marriott faithfuls shouldn't be tempted to go elsewhere because the pet fees there are not "friendly" to one's pocketbooks!
No responsible pet owner would let their pet bark or soil and if they did, that is when the charges should be upped.

My parents own a time share in Park City and in New Port Beach. I always love going there. So much nicer than anywhere I've ever been.

Sorry, forgot to leave an additional comment on pets in the hotels: I couldn't disagree more with the person above that wants more pet friendly properties. NO PETS. Not only can pets be loud, but they also can be dirty and poorly house trained. Even if it is one out of twenty dogs/cats, it only takes one to urinate in a room and completely foul the room. Additionally, there are people with very strong allergies and normal cleaning would not properly clean the room of pet allergens.

I have a dog. A dog that I found as a stray on a busy street while on a trip to Peru (love the Marriott in Lima!). I love pets. But, I am opposed to pets in the properties. It's not appropriate.

Thank you for all you do. I have been a loyal patron of Marriott Hotels for many years and have stayed in Marriott properties around the world. I love the quality and consistency. Thank you.

However, one thing that is very consistent, that I would love to see change, is the menu. As a vegan, I see the Marriott menus as being in the stone ages. There are very very few vegetarian options, and virtually no vegan options, unless I count the apples in the bowl at the front desk. If you want to promote sustainability, how about offering more environmentally sustainable menu options?

Mr. Marriott,

After staying in several of your suites I have fell in love with the service. I live in Bellingham Washington. Do you have any future plans to put one of your hotels in Bellingham?

Mr. Marriott:
I stayed at the Marriott Marquis in Times Square from 11/18/10 - 11/21/10. I was exceedingly impressed with a bartender who worked at the lobby bar on the 8th floor Friday evening 11/19/10. I believe his name was Kenny. He was of medium height, well-groomed, and wore metal-rimmed glasses. His professionalism and attentiveness were very impressive. He is to be commended.

Thank you for posting your sustainability report! This means a lot to me. I am a sustainability consultant and it is good to see Marriott is making an effort to be transparent with your sustainability information. This makes me feel even more committed to Marriott. I just reached Gold Member status and look forward to many many more stays in your wonderful hotels.

I spend more time traveling on business, and staying at your hotels, than I do at home. Most often I'm with "my DC Renassiance Marriott family," though I travel all over the U.S. Marriott properties are always my choice. I do have one wish: Illy coffee. It is tastier than the Starbucks you so graciously provide. My second priority after checking in for a long-term stay is to locate an Illy coffee shop.

I know Member Sunny Carnivale means well.

However, my experience is simple: Business hotel guests and dogs mix like oil and water.

I will accumulate about 140 hotel 150 nights in 2010, all except 2 at a Marriott property.

So far, during three stays, I was awake most of a night courtesy of barking dogs.

Significant to remember: you may discipline your pet, but not everyone does --- and therein lies the rub.

No matter how responsive hotel management is to barking at 3 AM, a complaint made then does not recover my lost night of sleep - no matter the room is comped or an alternate room offered.

It´s nice to hear that you´re approaching in your company the sustainability in all orders, social, economical and environmental as well. The topic "sustainability" has been hiding for a while cause the "crisis" has taken the frontpages in world´s big media. But, in fact, we´ve to see the things in the long term, everybody in the tourism industry must contribute to the sustainability, recognizing the great potential of the industry contributing to, for example, the reductions in the properties ecological footprint or even giving more chances to the locals to improve the welfare level in a place where you run a resort.

Greetings from the Canary Islands

Dear Mr. Marriott:

As I greet you in the Spirit of Thanksgiving, I also extend to you the gracious Thanksgiving Sustainability Gift that Guyana gave to the world in 1989 at the Commonwealth Heads of Government Meeting in Kula Lumpur, Malaysia: 1,000,000 hectares of rainforest to be used as a “nature laboratory.” Later called Iwokrama, “place of refuge.”

I applaud MARRIOTT for having as one of its pillars “Sustainability” in which rainforest preservation and access to fresh water is of high priority. You are on the right track and I embrace your well marked footprint of Social responsibility, Global diversity and inclusion and Employer choice and “Spirit to Serve” culture

In my working experience at Marriott headquarters, I dreamed of Marriott being the player like no other Hospitality company because I saw your value system and infrastructure like none other. You are definitely on the right track of sustainability. As Marriott opens its property in Guyana, your footprints have the transcension from the process of light to deep. Iwokrama is a jewel, a diamond, it is a scientific paradise. Iwokrama echoes, echoes and calls because it needs a company partnership and a leader with your vision in “the mix.”

As a Chemistry/Biology graduate, I trust you understand my enthusiasm in the emerging partnership. For research, the sky is the limit for Terica.

“In Dr Tschinkel's view, Iwokrama is a unique project. "I don't know of any other case in the world where one could find this combination that we have here in Guyana. I don't know of any other case in which an institution has its own forest on a commercial scale where people practise what they preach."-IDRA report (1996)

“Already, an eight-member team of specialists in ethnobotany and ethnomedicine, organized by the Amerindian Research Unit of the University of Guyana, has collected some 400 types of medicinal plants that will form part of the Iwokrama inventory on plant life and will be analyzed by the University's Biodiversity Centre.”-IRDA Report (1996)

Once again, thanks for being a man who believes in leaving “footprints,” as you keep MARRIOTT on the Move.

Thank you Mr Marriott. My husband and I recently stayed at your Marco Island Hotel & Spa and we had a wonderful time. We literally made memorable footprints in the sand.

Mr Marriott:

I love your hotels, however, in the US, I do not think that they have kept up with what the people want. You have bent over backwards for international sites, but in the USA, you are sorely lacking in the current trend. Today, people have pets and travel with them. You really have not addressed this situation. Either your Hotels do not accepts pets at all, or the customer is charged an outrageous deposit (which is not returned).

Not for nothing, whether it is a child or a pet, I wish to see them behave appropriately. I have seen far more children destroy property and cause a ruckus than I have ever seen an animal do. It seems that animals are far easier to discipline and have them listen than the children who will one day be leading this world--that is a very frightening (but true) statement.

How about taking care of the customers with pets (instead of incorrigible children). I can say-without a doubt-that you would have more customers staying at your hotel. I am the example of one two night stay that you lost due to the "no pet policy." On the whole, pets are disciplined far more acceptably than children are now-a-days.

Food for thought.