Encouraging Our Associates to "TakeCare" in 2011

February 8, 2011

Harbor Beach Marriott Wellness Studio In the New Year, many of us make resolutions to eat healthier, exercise more and even lose some weight.  Here at Marriott, our people have pledged to “Maintain, Don’t Gain.”  It’s part of our TakeCare Wellness Program that started last year.  The goal is to help our people make healthy choices to improve overall wellness for themselves and their families.  We began this initiative with informational sessions called “Choose Health Every Day,” and we kicked off our first TakeCare National Challenge this past September. 
   
Throughout our hotels, we’ve seen new enhancements such as healthier options in our employee cafeterias, wellness newsletters and weight loss challenges.  Many of our associates are taking daily Wellness Walks either around the hotel or nearby area, and some of our hotels are hosting team stretches during their brief stand-up meetings.

At our Harbor Beach Marriott Resort & Spa, they have recently added a Wellness Manager, Sally Breen, to assist associates on their wellness journey.  Their concept of “Eat Well, Move Well & Be Well” includes a new “Move Well Studio” for their people, as well as many other new offerings related to nutrition, exercise and emotional well being.  This program will soon be expanded to their guests who are looking to incorporate wellness sessions into their stay.

In 1927, my dad founded this company with a lesson that has endured over the years.  “If you take great care of your employees, they’ll take good care of the guests and the guests will return again and again.”  Today it seems we are busier than ever, but we can’t forget to take care of ourselves.  I make it a priority to walk on the treadmill 5 days a week and I do Pilates whenever I can.  I feel it has made me stronger, gives me more energy and makes me better equipped to handle whatever comes my way.

Marriott’s TakeCare Wellness Program is an investment in our best asset – our associates.  I am happy to hear stories as I travel to various properties about how this initiative has already impacted the lives of many of our people.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

Encouraging Our Associates to TakeCare in 2011

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“If you take great care of your employees, they’ll take good care of the guests - I wish all managers in the healthcare setting followed this a rule of thumb!

Marriott’s TakeCare Wellness Program is an investment in our best asset – our associates. I am happy to hear stories as I travel to various properties about how this initiative has already impacted the lives of many of our people.

dear pennie fox if every company handed out discounts after discounts for every thing then why run a business. did one every thing that the reason one place is okay with discounts is because there sales arent as good as the other.

As a guest who has used many, many of your fitness facilities, I totally agree. Keeping these facilities clean and up to date is so important.

What a slap in the face for my disabled, retired, Air Force husband to find out that your hotel does not offer a military discount to our vets that have proudly served our great country. Your corporation is so greedy that they will try and stick it a disabled vet, in order to make a buck! I am so disgusted to think that he fought for corporations like you to continue to get rich off of his blood, sweat, and tears. You should be ashamed of your entire corporation. Hilton is a proud supporter of our troops, and we will continue to visit their multiple locations, and bypass everything Marriott until such time as they can acknowledge the sacrifices our troops both active and retired have made for our great nation.

Thank you Bill Marriott. Your health message got through to me. I now take healthful walks and climb stairs during my 10 minute breaks and I zoom through the rest of my shift like Captain Marvel.

Shazam!

that a great thing.... all the other marriott franchises around the world need to do it as well. especially the one that they have in the little island of St. Kitts.

To: Bill Marriott

My wife and I were married on February 3, 1957. On February 4-6, 1957 we honeymooned at the first Marriott hotel in
Washington D.C. near the airport. The hotel had just opened with drive through registration and a bell man who road a bicycle to show us to our room. The bicycle had a sign on the back of the seat stated "follow me".

On February 3, 2011 we celebrated our 54th wedding anniversary while we were staying at the Marriott at Tuttles Crossing, Columbus Ohio.

I think that's great. However, why isn't that philosophy extended to your guests? As a long-time Marriott customer, I was surprised to see that the Renaissance I have visited in the past now charges a fee to use its fitness center.

Bill, I was pleased to discover your blog. I have just returned from a trip to California, where I stayed at the Marriott Courtyard in Vacaville. I had a horrible flight that consisted of flight cancellations, missed flights and lost baggage! Throughout this ordeal I was in contact with Sue at the front desk, she was so accommodating and friendly, that by the time I arrived I felt like we were old friends! Sue was a warm smile at the end of a very long 2 days. I truly looked forward to seeing her each night as We returned "home"!
In the morning we were greeted by Rosa in the dining area. She is an absolute Sweetheart! She greets everyone and makes them feel special! There are many hotel options in the Vacaville area. I chose this Marriott because of location and the breakfast buffet. I will be returning in August and will stay at the same Marriott , this time because of Rosa and Sue!
Ps: Please keep your breakfast buffet, it means alot to your guests!
Thank-you, Cindy Boyer

Mr. Marriott:


Wellness also involves emotional and mental strength, as you would know from your military experiences. Are you looking at meditative programs as well?

“If you take great care of your employees, they’ll take good care of the guests……” Maybe it is a strong spiritual concept, hence the reason it poses such a challenge to so many. So I went to the one book- four book , inclusive of the Holy Bible published by the Church of Jesus Christ of Latter-Day Saints to see what was there on “care.” I found Alma 32:37 “if ye nourish seed with great care, it will get root.” Simply “Take Great Care,” not bully, not threaten, not intimidate, not discriminate, not force, not terrorize. Just simply and genuinely “take great care”
Maybe somehow Mr. Marriott you should do a registered trademark on it. “Rich Dad, Poor Dad” did it. There has to be a power of greater magnitude, yet to be unfolded like “Acres of Diamond” by Russell Conwell.


Thanks once again for reiterating “the diamond concept” of “If you take great care of your employees, they’ll take good care of the guests……” as you keep Marriott on the Move.

I absolutely agree. I also enjoy the fact that Marriott is encouraging it's employees to stay active and live well. Balance is key in life.

A great initiative.

As obvious as it is to me, it is always surprising me just how many people do not understand and support your father's simple message.

Nothing could be simpler, or more true, "take care of your employees and they'll take care of the guests."