Booking with Marriott While on the Move

September 29, 2011

In 1957, when we opened our very first hotel, the Marriott Twin Bridges, families were just starting to drive long distances on Eisenhower’s Interstate Highway.  It was a great system and really changed America. 

Our Twin Bridges Motor Hotel was located outside Washington, D.C. and it featured a drive-through front office.  It made for quick and easy check-ins.  Guests were able to be guided to their rooms by boys on bicycles and then able to park very close to their room – a real convenience, especially for large families.

Recognizing travel trends is vital to staying competitive and giving our customers what they want.  But no area has changed as much as the reservations area.  It’s online and it’s increasingly mobile.  Our new mobile app – designed for devices like iPhone, Android, and BlackBerry – is receiving great reviews.

About 400,000 people have already downloaded it.  Within days of being launched, it was ranked the fourth most popular free app on Apple’s iTunes and the most popular travel app.

Our e-Commerce team has created a hit!  Unlike some other hotel companies that have one app per brand, Marriott’s app lets you search for more than 3,600 hotels among 13 brands in 71 countries.  It also finds nearby hotels using GPS. 

When we first opened hotels like Twin Bridges, no one envisioned making a reservation this way.  It’s never been so easy.

So, download the app that we linked below and leave a comment letting us know what you think.

Oh, by the way, you can still book a room by calling a reservationist or by stopping by the front desk.  Some things will never change.

I’m Bill Marriott and thanks for helping me keep Marriott on the Move.

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This is definitely the way forward for hotel reservations, the gps functionality is a nice touch.

I am a long time Marriott member and excited about the App. Only problem is I have a Window Mobile phone. When is the APP going to be available for WIndows Mobile?

Thanks you for this. I've been waiting a long time for a Marriott app and am glad you've finally got one. Looking forward to an iPad app now.

Great movement into the mobile arena reservations market. Obviously everything related with putting the inventory available to the customers in every possible way must be seen as an improvement in order to give a better service.

Please share with us some data about the results achieved with the apps in a few months, if possible. A valuable data could be which system will get more reservations.

Bill: I started staying with Marriott in 1983 while traveling for IBM. I retired in 2002 and lo and behold, I received a Lifetime Platinum Elite card from you several years ago. I have always been a fan of your Brand, but I was so impressed by your act of generosity to a retiree, I have since gone to work at the Marriott in Horseshoe Bay Texas and I enjoy it. Thank you again for your loyalty to me, now proud to be part of your team.

Robert K. Blair