My 12 Rules for Success

February 25, 2014

1984

My father liked to say, "Success is never final."  Before the paint dried on a brand new Hot Shoppes restaurant, he was already signing a deal for the next one.  He had high expectations for his associates (especially me) and he always wanted to pursue excellence.   

When my dad decided I should be president of our company, I thought about and developed my twelve rules of success. They've served me well and I hope you’ll find them useful in your career.  

  1. Challenge your team to do better and do it often.
  2. Take good care of your associates, and they'll take good care of your  customers, and they'll come back.
  3. Celebrate your peoples' success, not your own.
  4. Know what you're good at and keep improving.
  5. Do it and do it now.  Err on the side of taking action.
  6. Communicate by listening to your customers, associates and competitors.
  7. See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
  8. Success is always in the details.
  9. It's more important to hire people with the right qualities than with specific experience.
  10. Customer needs may vary, but their bias for quality never does.
  11. Always hire people who are smarter than you are.
  12. View every problem as an opportunity to grow. 

Please leave me a comment and let me know which rules you really like.  I'm Bill Marriott and thanks for helping me keep Marriott on the move.

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I follow you on twitter. I have been a principal of an elementary school for the past 20 years and your rules have provided much success

great knowledge about success. i will surely follow these rules of success and hope to experience tremendous impact on my life

You say that It's more important to hire people with the right qualities than with specific experience. Why is quality more important for you? Quality is easier to get than the experience though. I always thought that experiences and what you did before matter most.

Best regards,
Anastazja

I was in the hospitality industry in the Philippines. I was a travel agent, airline sales executive, cruise line representation executive. When I was about to migrate to the USA, I decided to go back to my roots which was hotel & restaurant management. Of all the hotels I knew in the Metro-Manila area I decided on the Renaissance Makati City Hotel which was Marriott managed then. Why? Because in the years of being a gym member there I experienced the same excellent service from the parking attendant, security, all the way up to the General Manager. I had a 6-month training going to various departments housekeeping, kitchen, banquets, sales and I loved it. A couple of years before that I had asked to buy your book when I stayed at the Marriott Guam, instead they gave it to me for free. When I got to the USA i started over in minimum wage jobs in hotels but I still followed the principles in your book and what I learned in training. LEARN being one of them.

I would like to thank you very much. For your leadership and guidance.

Respectfully,
Eve Cayaban

I like all comments he made

Excellent will said.

have been a principal of an elementary school for the past 20 years and your rules have provided much succes

really great sharing, its really inspiring, thank you

thanks for sharing

I follow you on twitter. I have been a principal of an elementary school for the past 20 years and your rules have provided much success. - See more at:

Thanks again and we look forward to hearing from you guys!

thanks for the informations

thanks for this share

Success is never final, its very inspirate me to be more and more better tomorrow. Thanks master.

I have followed your rules since 1993 or '94. I think it was 10 at that time. I like them all. If I have to choose, would say success is in the details and hire people with the right qualities. I follow you on twitter. I have been a principal of an elementary school for the past 20 years and your rules have provided much success. I do not like working on the details so I seek the assistance of employees who are detailed-oriented.

"Success is never final."
I like this.
Thank's

Hello, i am glad to read the whole content of this blog and am very excited and happy to say that the webmaster has done a very good job here to put all the information content and information at one place

Bill,

My grandfather used to talk about his friend Bill Marriott when he took us to the Hot Shoppes restaurant in Arlington VA; he was in awe of Bill's vision and determination, and made sure we understood how important they were to his success. Congrats on keeping those values alive at Marriott!

Rule No. 9 is very, very fascinating. Quality people make a difference more than experience. Thanks for this nugget of wisdom.

Bill,

Excellent advice. Number 5 - Do it and do it now. Err on the side of taking action - is particularly powerful and can be applied much more frequently in business. A companion/enabling idea to this action mindset is once out the door, continuously improve and get better.

i am glad to read the whole content of this blog and am very excited and happy to say that the webmaster has done

I really think your 12 rules for success are brilliant. They are very simple and can apply to anyone. Good business is about respecting yourself and others. I play golf at Tulane University and I really think these rules apply to sport as well. These rules are a good way to live life by. I have always admired Marriot as a hotel brand as customers have a level of expectation when staying at one of the hotels, and those expectations are always met with a smile. Communication, honesty, pushing to the limits and grabbing opportunities by the neck are all ways of become very successful in anything you do.

Gemma Dryburgh-- Tulane University student

Hi Bill,

I am studying hospitality management at the university of Ulster IN Northern Ireland Belfast. Like you I worked from a young age and learned about the hard craft but also the enjoyment when you see customers happy.I left school at 15 with know qualifications, but now at the age of 27 and 6 years later I am on my last weeks of my studies. Its hard going, to be honest Im not academic but I am trying, hard very hard.
I am looking forward to working within the hospitality industry , for you hopefully someday soon, I feel my soul come alive when like I am on stage,serving people. It is defiantly better to give than receive and that Bill Marriott is one of the most important qualities and enjoyments of being in the hospitality industry.
I am in the middle of writing an assignment for university on YOUR LEADERSHIP STYLE your so inspirational. Thank you!!

Warm Wishes,

Stephanie Hamilton

Mr. Marriott,
I have been with your company for a year now. I have never had a job where I felt appreciated like I do here! Thank you so much for how you treat your employees, and for teaching our manager's to do the same! I know that's why this company is so successful! It's all because

It's been 11years working for this great company. Take good care of your associate and they take good care the customers and they will come.