A Tradition Worth Celebrating

June 6, 2017
AOE Marriott Blog
All Awards of Excellence Honorees on Stage

A couple of weeks ago I wrote about the 90th anniversary of our company—a tremendous milestone for us. I know that we didn’t get to where we are by luck. It has been the hard work and dedication of each and every associate who ever bore the Marriott name tag—all working to give their best to our guests.

My father founded this company on his principle “take good care of the associates and they’ll take care of the guests.” One of the ways we take care of our people is through our recognition programs. The pinnacle recognition program is our Awards of Excellence. Every May, coinciding with our company anniversary, we recognize the best of the best associates and hotels providing exceptional service and making memorable experiences for our guests and associates.

This year we recognize nine associates and four hotels who consistently go above and beyond for our guests and associates. I could write at length about each one, but I’ll highlight just a few here.

Hervé Vandendrice is a concierge at the Brussels Marriott Hotel Grand Place in Belgium. He considers himself a “master of ceremonies,” directing the busy lobby activities in his hotel. For more than 15 years, Hervé has been a concierge at the hotel in the city he was raised in. But nothing challenged him more than the Brussels terrorist attacks in March 2016. Once news of the airport bombing reached the hotel, Hervé took proactive steps to ensure the safety and wellbeing of his guests and associates.

At The Andaman, A Luxury Collection Resort Langkawi in Malaysia, Randy Rivera leads a team to care for the hotel’s beachfront, pool grounds and the guests who visit there. Randy takes his role as caretaker of the beach very seriously. After the tsunami of 2004, the coral reef just beyond the hotel’s beach suffered significant damage. Randy helped lead a team of scientists and hotel associates to develop the Coral Conservation Project. Believed to be the first of its kind in Southeast Asia, the project includes a coral nursery, artificial reef models and a marine life laboratory.

In one of the world’s “most livable cities,” the ladies and gentlemen at The Ritz-Carlton, Vienna set about to make a positive impact on their community. They developed an entire social and environmental responsibility program based on supporting the United Nations’ Sustainable Development Goals, including ending hunger and poverty, and promoting quality education and economic growth, among others. From the newest hire to the general manager, every lady and gentleman in the hotel is committed and passionate about giving back.

I hope you’ll take a moment to read about all of this year’s honorees. I couldn’t be prouder to recognize these men and women for their dedication to our company.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

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Mr. Sean Ames; Marriott Courtyard Upper East Side

Many times people complain but, rarely take the time to write a positive experience. This is one of those times which deserves written acknowledgement to let you know about one of your employees, Shavonne Honor.

There were issues which had to be coordinated with my reservation. Ms. Honor had to make a number of calls and figure out my problem. I was sitting in the lobby waiting for the response. At the time, I was observing Ms. Honor as she welcomed guests.

The desk suddenly became quite busy. I watched her solve problems; check people in & out; all while she was holding on waiting for my reservation to be corrected. What amazed me was how effective and efficient she handled the desk. She did all of these tasks with a “warm” positive attitude and a bright smile which seemed to lighten the mood of the hotel guests. One could just see that the guests were appreciative of the exchange and immediately felt comfortable here at the Marriott Courtyard Hotel.
As you can see, I’ve taken the liberty of copying Mr. Bill Marriott , for I do believe that people are your finest product and Shavonne should be recognized as a fine employee.

Carrol Diener-Zazik

cc: Mr. Bill Marriott
Ms. Shavonne Honor