128 posts categorized "Brands"

Marriott in the Limelight

July 15, 2012
This past month, I was excited to see Marriott make its mark on both the big and small screens. The Pitch is a reality show in which two advertising agencies fight it out to represent one of our newest brands, Autograph Collection. At the movies, The JW Marriott and The...

Beautiful Bathrooms

July 2, 2012
There’s been some great buzz about our hotel bathrooms, so much so, one of them was a “Best Restroom in America” top ten nominee. CNN came out and did a feature. The restrooms just off the lobby at the Renaissance Arlington Capital View near Washington, D.C. are just gorgeous and...

Living Well

June 4, 2012
When we launched the JW Marriott brand, which is named after my father, we envisioned something really special. We like to describe the brand’s unique personality as “quiet luxury” – a first class experience that lacks pretense, but strives to enhance the guest experience with art, nutrition, culture and overall...

ExecuStay on the Move

May 21, 2012
You may have heard that Marriott recently announced it was selling its corporate housing brand, ExecuStay, to Oakwood Worldwide. That transaction became effective May 1 and represents yet another step we’ve taken to ensure our company can focus entirely on managing and franchising our lodging brands. The move was good...

This Isn't Your Dad's Courtyard Anymore

April 23, 2012
If you haven’t been to a Courtyard hotel lately, check out the slide show of photos below. As one magazine described it, “This isn’t your dad’s Courtyard.” A few years ago, we started our “refreshing business” project. Now, we’ve reached a milestone of five hundred hotels with a new look...

I'm Blown Away, Thanks to our GM's

April 18, 2012
I recently attended our full service General Manager's conference in Los Angeles at L.A. LIVE. With hotels in 73 countries, our general session was like a United Nations general session. We were all there to learn about the innovative things being developed by our brands, to share best practices and...

World of Opportunity: Chance Encounters

February 27, 2012
Listen to Blog After 33 years with Marriott International, Nusrat Mirza learned first-hand how our company can open doors to a world of opportunity. Nusrat’s story goes back to 1978, when he became a restaurant supervisor in one of our properties. Today, he’s the General Manager of our beautiful Renaissance...

More Lessons From A Car Guy

February 20, 2012
After nearly 40 years as a CEO at Marriott, I love to read about how others lead. Recently, I blogged about Bob Lutz's new book "Car Guys vs. Bean Counters," which has many lessons from his tenure with General Motors. My 13-year service on the GM Board ended about a...

The Super Bowl and Super Brands

February 6, 2012
Courtyard by Marriott guests love football. So you can imagine all the lobby buzz for the Big Game. Courtyard was right in the thick of it as the official hotel sponsor for the National Football League. We even set up a Courtyard by Marriott Lobby Zone at the NFL Experience...

Checking In as a Guest, Leaving as Family

January 9, 2012
Joy Bricker went public at the age of 79. She’s famous for being the 10-year guest at TownePlace Suites in Falls Church, Virginia. Ten years … in the same room! Now that’s loyalty and a lot of Rewards points. It also makes for a great media story. When Joy announced...